Project Manager Management

HEATHER J. KAUFFMAN

p: 703-***-**** e: **********@***********.*** Denver, CO 80205

Highlights

Over 16 years experience applying effective communications techniques and strong analytic

skills to the areas of requirements and process analysis; software documentation and training

Proven success as liaison between clients and technical teams

Ability to adapt to changing priorities quickly and effectively

Experience in government and private-sector environments

Consummate team player; successful as a team lead or an individual contributor

Technical Skills/Deliverables

Tools: MS Office Suite (Word, Excel, Access, PowerPoint), OpenOffice Suite, Visio, Blueprint

Requirements Center, Rational RequisitePro, MS Project, SnagIt, CorelDraw, Bugzilla, FogBugz,

SharePoint, Adobe Presenter, SQL, RoboHelp, FrameMaker

Methodologies: CMMI, InfoMapping, Software Development Life Cycle (SDLC),

Document Types: Use Cases, Process Flow Diagrams, System Requirements Specifications,

Traceability Matrices, Test Plans, Test Scripts, User's Guides, Training Workbooks, Quick

Reference Guides, Technical Specifications, and more...

Education/Training/Certifications

Certified Business Analysis Professional (CBAP), IIBA, July 2011

Proofreading and Copyediting Certificate, UniversalClass.com, May 2010

Master Writer Certificate, Society for Technical Communication (STC), May 2007

B.A. George Washington University, 1995

Experience

Training Manager/Team Lead: Planned Systems International; Arlington, VA [2011 present]

Lead effort to coordinate and plan training for software to be implemented at 28 military sites

and two operations locations.

Analyze audience and develop strategy to deliver relevant training to several different audience

types within 30 days of deployment.

Build and deploy web-based training modules to support end user training.

Assist in development, documentation, and delivery of requirements to facilitate the customers

effort to trace COTS product features to their documented requirements.

Lead COTS validation effort, including test script development, functional testing, and tracking

of defects to resolution.

Senior Consultant /Trainer: Blueprint Software Systems; Toronto, Canada [2010 - 2011]

Conducted multi-day training sessions for new users of Blueprint s Requirements Center

requirements management tool.

Performed full-day training on best practices for writing business/system requirements, and

developing and modeling use cases.

Provided mentoring and consulting services to customers seeking to develop high quality

requirements, use cases, and process diagrams in support of key business units and product

lines.

Senior Consultant/Principal: One Platypus Consulting, LLC; Arlington, VA 22201 [2008 Present]

Provided technical writing and process analysis support for Business Continuity Planning (BCP)

initiative. Worked with client and BCP subject matter expert in all phases of the project

including Business Impact Analysis (BIA). Applied BCP methodology to identify and select risk

mitigation strategies and contingency plans. (National Industries for the Blind)

Performed requirements analysis, documentation, and testing tasks for a suite of three web-

based applications designed to move manual data management processes online. Elicited

requirements through staff interviews and data analysis. Documented all requirements and

developed wireframes for use by development team. Developed test scripts and conducted

application testing, managing issues in Bugzilla. (Department of Energy)

Served as senior business analyst and primary client contact on application development and

maintenance task. Gathered business requirements. Performed testing for all releases.

Created and maintained project documentation to support project management best practices.

Coordinated deployments.!(Health Resources and Services Administration)

Documented and analyzed As-Is processes for Timekeeping, Travel, Expense, Procurement and

Awards programs used by federal operations staff. Worked closely with office personnel.

Presented recommendations. (Health Resources and Services Administration)

Developed custom user documentation for a non-profit advocacy group launching a new

Drupal-based web site. Tailored the document to the organization-specific installation and

configuration of the Drupal content management system. !(International Campaign for Tibet)

Revised and updated User and Administration guides for software designed to assist federal

organizations in completing risk management self-assessments. ! !

Developed and maintained project documentation to support CMMI Level II organizations.

Participated in organizational assessments to achieve maturity level certification.

Performed audience analysis and training material development for a new patent search tool

for a global company. Responsible for task planning, development of print, web, and online

audio/visual presentations. Coordinated with in-house training resources and technical staff.

Project Manager/Business Analyst: Concepts Integration, Inc.; Washington, DC [2007 2008]

Led project to document and compare two similar systems used by a single organization.

Identified the organization's requirements and recommended a path to a single system.

Performed functional and technical analysis. Integrated analysis team's content into cohesive

deliverables. Presented findings in project summary presentation. (Health Resources and

Services Administration)

Developed a complete user manual and delivered hands-on training for a custom web-based

application designed to submit mission-critical data from two non-profit agencies to a newly

launched government submission and approval system. (National Industries for the Blind)

Analyzed needs, elicited and documented requirements for a Legal Case Tracking system.

Served as liaison between the customer and related technology groups. (Department of State)

Analysis and Documentation Consultant: Validatek, Inc.; Washington, DC [2006 - 2007] !

Provided requirements analysis and management support for software development.

Identified ambiguities in existing system requirements. Clarified requirements and business

rules to reflect refined customer needs and provide the development team with clear goals.

(Committee for Purchase from People who are Blind or Severely Disabled)

Served as liaison between the customer and the development team to communicate customer

needs and convey development recommendations.

Developed test scripts and XML testing materials. Performed testing to verify product

functionality. Monitored defects through to resolution.

Provided copy and substantive editing of all deliverables developed by team members.

Business Analyst/Project Manager: E-Management, Silver Spring, MD [2005 - 2006] !

Worked closely with government clients to analyze key business processes for incorporation

into the requirements for a SOA-based product. (Federal Trade Commission)

Organized and managed tasks and overall goals for an agile development team unfamiliar with

the structured environment of a government sponsored project.

Ensured that all customer requirements and feedback were documented and communicated

within the project team.

Functional Manager/Deputy Project Manager: Creative Information Technology, Inc.; Arlington,

VA [2005]

Served as Deputy Project Manager on multiple application development projects. (Department

of State)

Worked closely with management to implement a Program Management Office (PMO).

Managed a team of Technical Writers and Analysts tasked across multiple projects.

Developed, documented, and implemented Requirements and Change Management processes

for CMMI Level 2 and Level 3 efforts.

Technical Writer/Requirements Analyst: Creative Information Technology, Inc.; Arlington, VA

[2003 - 2005]

Worked with technical team to identify and document application design solutions.

Presented technical solutions and design options to the customer. (Department of State)

Developed requirements specification documents, quick reference guides, user manuals and

process diagrams.

Business Analyst/Technical Writer: American Management Systems (AMS), Fairfax, VA [2003]

Elicited, analyzed, and documented functional requirements for the AMS financials product.

Wrote test plans and executed system test scripts. !

Edited technical documentation (electronic and hard copy edits).

Contract Technical Writer: Microstrategy, Inc.; Mclean, VA [2003] !

Rewrote a reference document of mathematical, statistical, and financial functions used by

advanced MicroStrategy report designers and analysts.

Analyzed intended audiences and created content plan outlining the new structure of the

document.

Senior Technical Writer/Trainer: America Online, Inc. (AOL); Dulles, VA [1999 - 2003] !

Designed training materials and delivered monthly, complete system training on the

proprietary advertising management system. !

Wrote technical specification documents for ad management server processes. !

Performed remote training for international customers. !

Worked with customers to analyze existing processes and workflows.

Served as primary resource/subject matter expert for the Help Desk.

Additional Experience (details available upon request)

Product Manager, International: America Online, Inc. (AOL); Dulles, VA [1998 - 1999]

Financial Systems Analyst: Teligent, Inc.; Vienna, VA [1998]

Project Manager: Information Concepts, Inc.; Washington, DC [1998] !

Interactive Media Developer: America Online, Inc. (AOL); Dulles, VA [1996 - 1998]

Project Coordinator: Information Concepts, Inc.; Washington, DC [1995 1996]

*References Available Upon Request*

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