Customer Service Sales

Aubrey Wagner

Email: *********@********.***

Address: **** ****** *** *, *** 5B

City: Cherry Hill

State: NJ

Zip: 08002

Country: USA

Phone: 609-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Aubrey Wagner

******.******@*****.*** 609-***-**** Cherry Hill, NJ

Experience

Hutchinson Plumbing Heating Cooling

Cherry Hill, NJ

2004-present

Commercial Service Dispatcher/Billing Coordinator, 01/2010 to Present

Residential Service Dispatcher, 04/2006 to 01/2010

Customer Service Representative, 09/2004 to 04/2006

* Coordinating and monitoring the daily schedule for 22+ commercial HVAC and Controls technicians using Databasics and the TechAnywhere application via web-based smartphones

* Dispatching 35+ residential, plumbing, duct cleaning and controls technicians communicating schedules with time and scheduling follow-up services or sales visits as necessary

* Resolving dispatch issues driven by individual service demands of customers, call management, and technician availability

* Scheduling service and maintenance appointments in a professional, respectful, and timely manner in a high call volume environment

* Recording and processing technician timesheets, including GPS verification with SageQuest and Trimble Geotracking, to forward for accounting for payroll

* Issuing/receiving purchase orders; monitoring shipment/receipt of parts from vendors to schedule efficient follow-up in regards to the customers` needs

* Preparing customer invoices for services rendered including but not limited to labor and material costs, quoted repairs, and installation services; issuing invoices to customers via federal mail, email, electronic data exchange, or customer invoicing websites

Pier 1 Imports

Deptford, Princeton, Hamilton, Cherry Hill

2001-2004, 2005-2010

Assistant Manager/Sales Lead/Sales Associate

* Responsible for driving sales by utilizing company standards, tools, and training

* Performed financial responsibilities including open/close store procedures, deposits, cash register audits, and internal store transactions

* Administered coaching and training for sales associates through verbal activities, hands-on training, videos and other tools to promote exceptional customer service and experience according to corporate standards especially during the orientation process

* Promoted the company credit program through sharing benefits of reward program with customers and trained associates in techniques to help them achieve company KPIs.

* Implemented, completed and maintained in a timely manner, monthly floor sets, and seasonal transitions along with merchandise actions, price changes, and other company directives in the time frame provided

* Received and process weekly shipment of merchandise in efficient, and accurate manner following time guidelines, and position set by the company.

* Use of Excel and Outlook programs to receive and reply to daily intercompany emails as needed, change schedules, verify timesheets, and process payroll

Skills

* Multitasking in a fast paced environment under pressure

* Exercising a positive, professional attitude with internal and external customers with effective communication

* Excellent verbal and written proficiency

* Strong interpersonal skills to help promote teambuilding and training

* Working knowledge of Microsoft Office, Databasics, & TechAnywhere

References

Available Upon Request

Contact this candidate