Engineer Customer Service

Eric L. Boyd

http://www.ericlboyd.com/

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734-***-**** (home)

**@*********.***

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SUMMARY

Software design engineer with 11 years of industry and academic experience and 2 years of managerial experience. Specialized skills in the design and

implementation of distributed Internet technologies, specifically caching, content delivery networks, network performance, streaming, DNS, HTTP, and TCP/IP.

Specialized skills in the design and development of performance analysis tools and the performance improvement of large applications. Available for employment

after giving 2 weeks notice to my current employer.OBJECTIVES

I am seeking a position in southeastern Michigan at a cutting-edge technology company focused on Internet infrastructure development. I would like to lead a

team of software engineers in the design and implementation of software to be offered as a product or to be sold as a service. The ideal position would

allow me to employ my research, design, and managerial skills to bring a new product from its initial conception all the way to completion.SolidSpeed Networks, Inc, Ann Arbor, MI (2000-2001)

Vice-President of Research & Development

Software Design and Development (chief architect

and lead designer)Content Delivery Network (network of caches) design and implementationNetwork Operations Center monitoring designAutomated domain implementation, updating, performance monitoring, and reportingAccounting and logging consolidation systemStatic, dynamic, and streaming contentContent freshness infrastructurePeer-To-Peer Performance Analysis Infrastructure (Probester) design and implementationGlobal Load Balancer (http://www.fezhead.org/) design, implementation, and open sourcing

Project ManagementLed team of 5 software engineers (entire development staff)Contributed to weekly senior management meetingsContributed to quarterly board meetingsVisited Fortune 500 customers to make product pitches and assess needsCo-led reorganization plan to refocus company on software developmentContributed to venture capitalist funding pitchesProvided technical support to marketingProvided technical support to salesProvided technical and managerial support to customer service

ResearchInvented Peer-To-Peer Performance Analysis Infrastructure (Probester)Authored Probester patent applicationInvented bandwidth optimization techniques for global load balancing to harvest wasted bandwidthCompaq Computer Corporation, Nashua, NH (1997-2000)

Principal Software Engineer, Unix Systems Group

Design and develop performance analysis tools.Lead engineer in advanced development kit (ADK) and productization of DCPI. DCPI is a continuous profiling infrastructure that gives

detailed performance data down to the level of instructions in a lightweight, nonintrusive manner for all processes (including the kernel) running

on a system.Primary contributor to ongoing productization efforts of a preexisting research prototype, including redesign of device driver, redesign of

database, and redesign of UI.Responsible for building and release of new ADKs, website development, and cultivation and support of new users.Contributing engineer to profile-directed compilation effort.Proficient with many aspects of Tru64 Unix (formerly Digital Unix), Alpha, NUMA, and scalability issues.Hewlett-Packard, Chelmsford, MA (1995-1997)

Software Design Engineer, Massachusetts Language Laboratory

Design and develop performance analysis tools.Served as technical lead for interrupt-driven sampling-based performance profiling tool.Served as technical lead for project to add support of POSIX threads to Puma performance tool.Managed design, implementation, and release of HPPAK suite of performance tools (Puma, TTV, XPS).Managed performance analysis tools team in part during manager's six-month LOA.Consulted with customers on performance analysis of third-party software applications.Developed and presented performance analysis training course.Proficient with many aspects of HP-UX, PA-RISC architecture, IA-64 architecture, POSIX

threads, debuggers, and GUI design.University of Michigan, Ann Arbor, MI (1991-1995)

Research Assistant, Advanced Computer Architecture LaboratoryAnalyzed and improved performance of scientific applications on supercomputers including the Kendall Square KSR1, IBM SP2, and Convex Exemplar.Collaborated with Ford Motor Company to port and tune proprietary finite element application to a wide variety of vector supercomputers and massively parallel processors.University of Michigan, Ann Arbor, MI (1990)

Teaching Assistant, EECS Department, Introduction to Logic Design.EDUCATION

Ph.D. - University of Michigan - Ann Arbor, MI (1995)GPA: 7.911/8.0Computer Science & EngineeringGraduate Advisor: Edward S. DavidsonDissertation Title: Performance Evaluation and Improvement of High Performance Architectures and Applications. (Copy or summary of

thesis available upon request.)Author or co-author of 5 research papers in the field of performance analysis and improvement. (Curriculum vitae available upon request.)

M.S.E. - University of Michigan - Ann Arbor, MI (1992)Computer Science & Engineering

B.S.E. - Princeton University - Princeton, NJ (1990)Electrical Engineering (Computer Engineering Option), cum laudeSKILLSC, C++, Java, JavascriptUnix (Free BSD, Linux, HPUX, Tru64 Unix, etc.), Windows (2000, NT, etc.)Concepts of modern microprocessor architectures and instruction sets, including superscalar and VLIW designs, NUMA, parallelism, caches, etc.Caching, DNS, HTTP, HTML, TCP/IPADDITIONAL TRAINING"Java Programming for C and C++ programmers" Deitel & Associates"Writing Tru64 Unix Device Drivers" Compaq company course"Tru64 Unix Internals" Compaq company course"ODE Release Engineering" Compaq company course"Project Management Fundamentals" - Integrated Project Systems"Building Customer Relations" - Barry Rhein & Associates"Design Patterns" - Technology Exchange CompanyREFERENCES

Available upon request.

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