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Vicky M. Aguilar

*** *. ********** **** #*

Montebello, CA 90640

Email: ********@***.***

Cell: 323-***-****

Dedicated and highly personable Customer Service Professional with 8+ years of experience in sales processing, merchandising, billing inquiries, and customer satisfaction within the retail industry.

Key Strengths:

Customer service focused

Complaint handling and resolution

Exceptional follow up with customers

Execution of all projects

Talent for identifying customer needs

Proficient in Microsoft Office Systems

Excellent organizational skills

Team builder and leader

PROFESSIONAL EXPEREINCE

VERIZON WIRELESS Pico Rivera, CA

2003 - 2009

Customer Service Representative

Assisted in front-end operations to ensure friendly and efficient transactions for customers.

Assisted customers with billing questions and phone selections.

Provided assistance with phone troubleshooting to customers.

Processed final sales and assisted in closing and opening operations.

March 2009 received award for #1 Customer Service Representative in upgrade sales for district.

SPRINT PCS Northridge, CA

2000 - 2003

Customer Service Representative

Organized store to corporate floor plan.

Assisted customers in phone and price plan selections.

Met and exceeded sales goals.EDUCATION

CAL POLY POMONA Pomona, CA

2009 - Present

Bachelor’s of Arts, Sociology

RIO HONDO COMMUNITY COLLEGE Whittier, CA

2004 - 2008

Associate’s of Arts DegreeOTHER SKILLS & QUALIFICATIONS

Great communication skills

Team player

Self motivated and self starter

Quick learner

Ability to multi – task in a busy environment

Remains calm in high strong situations

Bilingual in English and Spanish (fluently)

Excellent Interpersonal skills

Strong work ethic

Punctual and reliable

Excellent customer service skills

Technical Skills

Contact this candidate