Customer Service Quality Assurance
Resume:
GRAPHIC DESIGNER
GRAPHIC DESIGNER
Journal of Orthopaedic & Sports Physical Therapy
Manuscript & Administrative Coordinator
September 2010 - present
Create graphs, charts, and other figures Format photos and ads for print & web Enter subscriptions and maintain database Coordinate manuscript submissions & reviews Receive phone calls and solve customer problems
The Shepherd's Guide
Copyeditor September 2009 - August 2010
Copyedit and proofread all ads Create ads, brochures, and email newsletters Perform quality assurance reviews Write and edit editorials and copy for website
Mercury Street Medical
Clinical Research Assistant
December 2004 - August 2009
Create source documents used by clinical staff Assist research coordinators in regulating clinical trials Assist with coordinating subject visits Enter subject data into online databases Perform administrative duties as needed
Montana Lottery
Communications Intern May 2008 - September 2008
Interview lottery winners and write articles Design posters and graphics for promotions Coordinate promotional events with vendors Operate lottery booth during promotional events
Employment
Education
University of Baltimore
Master of Art Publications Design May 2012
Montana Tech of the University of Montana
Bachelor of Science Professional and Technical Communications May 2009
Skills & Memberships
Skilled in Adobe InDesign, Illustrator, Photoshop, Microsoft Word, Excel, Powerpoint, Access Proficient use of Mac and PC formats Knowledgeable of HTML and CSS Excellent customer service skills Advanced research and writing skills AIGA member since September 2011
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Anthony Willard
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