Customer Service Manager

Finding my way to New York..

Courtney Crossfield

Student at Oklahoma State University

********.**********@*******.***

Experience

Promotional Assistant & Bar Staff at

March 2011 – Present (7 months) Duties: Aided in promotional efforts through Viral Promotions, a subcontracted entity acting as an

independent agent, supplementing social media and street team activity.

Assistant Events Director at

January 2011 – Present (9 months) Duties: Created events and innovative platforms for the magazine and its’ advertisers through Viral

Promotions, a subcontracted independent agent, utilizing various social mediums.

Owner & Co-Creator at

October 2010 – Present (1 year) Duties: Operate totality of company functions extending from creation of proposals, implementation

of customer desired services and documentation of activities to track efficiency and response rates.

Assistant Promotions Manager at Kush Hookah Bar & Lounge

July 2010 – September 2010 (3 months) Duties: Schedule and supervise summer promotions for dual grand opening of the lounge and

restaurant; create and execute campaigns, oversee marketing street team and promotional models.

Promotional Assistant Manager at

May 2010 – September 2010 (5 months) Duties: Research local demographics, schedule events based on projected ROI of efforts in

contrast with publicity, and oversee promotional models at events.

Bartender & Server at Primo’s d’ Italia-

May 2007 – May 2010 (3 years 1 month) Duties: Rotational bartender and server; emphasizing customer service for optimum quality of

experience.

Education

2007 – 2011

Graduate Class of 2007 Choctaw High School

High School Diploma

Oklahoma State University

Bachelors of Arts and Science, Advertising

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