Customer Service Representative

Stacey Gibb

Email: ********@*********.***

Address:

City: South Jordan

State: UT

Zip: 84095

Country: USA

Phone: 801-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Call Center Representative versed in customer support in high call volume environments. Superior telephone etiquette and successful job performance.Resourceful Customer Service Representative who consistently meets and exceeds productivity goals.

Educational Background:

High School Dipolma from Spanish Fork High School, Spanish Fork UT 1/2001 to 5/1990 (General Studies)

High School Dipolma from Provo College, Spanish Fork UT 1/2001 to 11/2012

Job History / Details:

Summary

Call Center Representative versed in customer support in high call volume environments. Superior telephone etiquette and successful job performance.Resourceful Customer Service Representative who consistently meets and exceeds productivity goals.

Highlights

High customer service standards

Service solutions expert

Conflict resolution proficiency

Strong problem solving ability

Negotiation competency

Troubleshooting skills

Proficient with Microsoft Office Suite

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Multi-tasking

Adapted to doing several tasks at the same time.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Relations:

Earned highest marks for customer satisfaction, company-wide

Experience

October 2010 to June 2011

Corelogic Sandy, Utah

Customer Service Representative

Made reasonable procedure exceptions to accommodate unusual customer requests.Addressed customer service inquiries in a timely and accurate fashion.Built customer loyalty by placing follow-up calls for customers who reported product issues.Maintained up-to-date records at all times.Collected customer feedback and made process changes to exceed customer satisfaction goals.

May 2011 to November 2012

Seamless Sandy, Utah

Customer Service Representative

Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames. Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Trained staff on how to improve customer interactions.Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.Properly directed inbound calls in phone queues to improve call flow.

Education

1990 Spanish Fork High School Spanish Fork, Utah

High School Diploma General Studies

Member of the A Capella Choir. Academic Achievement Award. Enjoyed coursework in people related courses.

1996 Provo College Provo, Utah

Associate of Arts Dental Assisting

Coursework in Dental Assisting and Business related courses. Computer courses. Enjoyed learning the business aspects of the office. Coursework in psychology. Coursework in customer-related etiquette.

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