Customer Service Assistant

Lucia DelosantosCoy

Email: ********@***********.***

Address:

City: Everett

State: MA

Zip: 02149

Country: USA

Phone: 617-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Organized, independent worker with A variety of skills including; strong management skills, computer, Internet, personal assistant, and multi phone lines. Detail-oriented and able to learn new tasks quickly and effectively. Highly knowledgeable about FOH and BOH restaurant operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers.Outgoing hospitality professional offering extensive knowledge of hospitality etiquette, food preparation and superior customer service.

Educational Background:

High School Dipolma from Samuel S. Fels, Philadelphia PA 1/2001 to 6/1997 (Fine Arts)

Job History / Details:

Summary

Organized, independent worker with A variety of skills including; strong management skills, computer, Internet, personal assistant, and multi phone lines. Detail-oriented and able to learn new tasks quickly and effectively.

Highly knowledgeable about FOH and BOH restaurant operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers.Outgoing hospitality professional offering extensive knowledge of hospitality etiquette, food preparation and superior customer service.

Highlights

Works well under pressure

Extensive hospitality background

Excels at upselling.

Skilled waitstaff

High-volume dining

Upbeat, outgoing and positive

Food safety understanding

Extensive hospitality background

Exceptional interpersonal skills

Travel Experience

Email correspondence

Scheduling

Conducts Orientation

Shift Lead/management responsibilities

Telecommunication skills

Adaptability

Conflict resolution

Creative problem solver

Excellent communication skills

Energetic work attitude

Active listening skills

Accomplishments

Promoted to Trainer, and Shift lead

Received verbal and written praise from guests and management.

Received employee of the month several times.

Received praise from several clients, quoted as "Easy to work with."

Experience

April 2008 to Current

At Your Service Boston, MA

Front Of House, Shift Lead, Trainer

Orientation for new hires

Checking people in/out during shifts

Evaluating staff during and after shifts

Maintaining At Your Service Standards

Food setup and tear down

Food and beverage service

Set up and tear down of busing stations

Food prep

Load and unload food and equipment for catered functions.

October 2010 to Current

Placeblogger.com Boston, MA

Virtual Assistant

Arranging and scheduling client meetings

social media projects

Client liaison

April 2010 to November 2011

Hyatt Regency Boston, MA

In Room Dining Attendant

Delivery of food and beverage orders

Service and retrieval of both alcoholic and non-alcoholic beverages to patron rooms

Payment collection for services provided

Assist in the maintenance of the work area and equipment

Responsible for in-room dining service without direct supervision

Responsible to perform all duties to hotel specifications, with courtesy and efficiency

March 2006 to September 2008

Norwegian Cruise Lines of America NCLA Honolulu, HI

Junior Waiter

Set up and tear down of restaurant functions for fine dining and buffet

Maintenance of beverage, food and busing stations

Serving, busing and customer service.

Participated in and assisted passengers during weekly safety drills

Additional Information

Experienced in customer service, hotel operations, restaurant operations, buffet, fine dining and serving. Other experience includes the entertainment industry, dinner theater, stage performance, photography, cashiering and general office duties including computer skills. Excellent written and verbal communication, self starter, able to motivate self and others, able to work productively with little or no supervision, adaptable to new situations and demands, quick and avid learner, and a strong team player.

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