Customer Service Representative

Karen Holder

Email: ********@******************.***

Address:

City: Covington

State: GA

Zip: 30016

Country: USA

Phone: 757-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. With over 20 years of Hands-on, Committed and Client-focused experience.

Educational Background:

High School Dipolma from Thomas Nelson Community College, Hampton VA 1/2001 to 6/1992 (Administration Technology)

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. With over 20 years of Hands-on, Committed and Client-focused experience.

Core Strengths

Customer service expert

Active listening skills

Courteous demeanor

Creative problem solving

Telecommunication skills

Adaptive team player

Inventory control familiarity

Type 40-45 WPM

Data Collection

Scheduling

Filing

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Collections

Exceeded collection skills, being awarded, 6 time-Certificate of achievement award and Annual Performance award.

Work Experience

November 2009 to November 2010

NCO FINANCIAL Hampton, Virginia

Customer Service Technician

Adapted to face-paced inbound call-center environment with reduced anxiety. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Support customers with online billing and account issues.Informed customers about issue resolution progress.

October 2004 to July 2008

DIGITAL SECURITY Hampton, VA

Central Station Dispatching Manager Assistant

Maintained confidentiality records and client information to assist in securing homes and businesses. Monitored over 1500 homes and business to ensure the safety of our customers and their businesses on a daily basis. Diligently scheduled appointments for security technician and client for installations, repairs and consultations.

February 2000 to August 2001

NEXTEL COMMUNICATIONS Hampton, VA

Customer Care Technician

Demonstrated mastery of customer service technician skills by repairing services and rebuilding entire services utilizing various technical specified methods. Collected customer data and made process changes to billing errors, service plans to ensure and exceed customer satisfaction. Made reasonable procedure exceptions to accommodate customer requests. Maintained composure and patience in face of difficult customer situations. Informed customers about issue resolution progress.

February 1998 to August 1999

GE CAPITOL CARD SERVICES Hampton, VA

Senior Collector

Collected on delinquent accounts 4-6 months pass due. Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Maintained composure and patience in face of difficult customer situations. Researched on various computer systems and databases to resolve skip tracing a customer. Selected to participate in an international global challenger pilot to determine cost effectiveness.

Educational Background

Thomas Nelson Community College Hampton, VA

Degree N/A Administration Technology

11/1995 - 06/1995 Earning 39 Credits

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