Administrative Assistant Customer Service

Shauna Bateman

Email: ********@**************.***

Address:

City: Conley

State: GA

Zip: 30288

Country: USA

Phone: 678-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Responsible, Organized and motivated Administrative Assistant, detail-oriented team-player eager to bring my strong administrative skills to a growing company in health care industry who needs top-level support.

Educational Background:

High School Dipolma from Atlanta Metropolitan College, Atlanta GA 1/2001 to 10/2012 (Health Care Information Management)

Job History / Details:

Career Overview

Responsible, Organized and motivated Administrative Assistant, detail-oriented team-player eager to bring my strong administrative skills to a growing company in health care industry who needs top-level support.

Skill Highlights

Administrative support

Schedule management

Meets/exceeds goals

Project planning

Team liaison

Staff motivation

Employee training and development

Travel Arrangements

Data Collection

Minute Taking

Microsoft Office Suite

Lotus Notes

Multi-Task Management

Organization Skills

Telephone Skills

Creative Problem Solving

Microsoft Outlook

Time Management

Active Learning

CustomerService

Data Entry

Core Accomplishments

Operations

Demonstrated proficiencies by answering multi-line switchboard, transferred calls to corresponding departments, e-mail, fax, creating spreadsheets, scanning documents for inter-departmental use and front-desk reception within high-volume environment.

Collaborated and Multitasking with a variety of teams and departments to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, directing all guest accordingly and ordering supplies

Coordinated moves, meetings

Liaison for building management

Professional Experience

October 1999 to Current

Coca-Cola Atlanta, Georgia

Receptionist II

Consistent record of improving productivity, reducing costs, and resolving complex departmental issues. Oversaw daily office operations for staff of 22 employees.Oversaw inventory and office supply purchases.Served as corporate liaison between the finance, IT and marketing departments.Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.Provided efficient customer service to clients.Created databases and spreadsheets to improve inventory management and reporting accuracy.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.Increased customer loyalty through follow up calls or emails.

Education

2013 Atlanta Metropolitan College Atlanta, Georgia

Associate of Science Health Care Information Management

Microsoft PowerPoint certification

Contact this candidate