Customer Service Manager

Richard Wager

Email: ********@*************.***

Address:

City: Highland

State: UT

Zip: 84003

Country: USA

Phone: 801-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Skilled customer service manager with experience in the customer service industry. Familiar with Microsoft Word, Excel, PowerPoint.

Educational Background:

High School Dipolma from Utah Valley University, Orem UT 1/2001 to 5/2002 (Paramedics)

Job History / Details:

Career Focus

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Skilled customer service manager with experience in the customer service industry. Familiar with Microsoft Word, Excel, Powerpoint.

Core Qualifications

Professional demeanor

Team leadership

Microsoft Word, Excel, PowerPoint

Problem solving

Hardworking

Great attitude

Extremely quick learner

Flexible and adaptable

Team player

Proficient speaker of Persian-Farsi

Education and Training

2003 Utah Valley University Orem, UT

Paramedics

EMT Certificate

Coursework in Fire and Emergency Management

Accomplishments

Presentations

Created presentation materials for sales, customer relations and management purposes.

Met company standard times and individual productivity goals.

Inventory Control

Restocked and organized items as necessary and as directed.

Work Experience

September 2009 to November 2012

US Army

Active Duty Military

Army basic training and AIT (advanced individual training).

Learned the Persian-Farsi language

Gave numerous presentations about Iranian Culture

40-60 hours qualification on the following heavy equipment: Dump truck, Front-end bucket loader, Back-hoe, Track-hoe (hydraulic excavator), Dozer, Grader, Scraper.

October 2008 to September 2009

Smith's Market Place Highland, UT

Over-night stock manager

Supervised 8-10 employees per shift.

Built attractive holiday and seasonal displays for merchandising program.

Safely operated manual and electric pallet jacks.

Broke down heavy pallet loads of cases, boxes and bags.

August 2006 to November 2008

Steve's Intermountain Service Center Provo, UT

Service Writer

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Increased customer loyalty through multiple customer incentives and discounts.

Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.

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