Collections/Customer Service

Kristine's InformationLocation: Thornton, COTitle: Collections/Customer ServiceExperience: 9-12 yearsWork Types:

Willing to Relocate: NoWilling to Travel: No TravelCareer Level: IntermediateWork Status: U.S. CitizenInterests:

Airlines/AviationApparel & FashionBusiness Supplies and EquipmentCivic & Social OrganizationMember Since: 2012-10-08 Helpful Links

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13045 Harrison Drive Thornton, Co. 80241 Phone 303-***-**** or

or abpp5o@r.postjobfree.com Mobile 720-***-****

Kristine Kline

Objective: To apply my knowledge and skills in an environment in which offers

rich learning opportunities for growth and advancement

Work Experience:

March 2010-Sept 2012 Arby’s Restaurant

Crew Member Thornton, Co.

Cashier and voice of drive thru and front counter registers.

Operated the fryer from time to time.

Responsible for cleaning the Dining Room Lobby and Front Counter. Initialed filling ice bins, cleaning all tables and chairs, empty trash and clean dispensers, stocked and cleaned full front lobby as well as front counter with sauces, straws, cups, lids, napkins, etc.

Responsible for cleaning the restrooms, sweep, mop, and vacuum (lobby)

Trained how to clean fryers

Multi Task, Team Leader, and Showed Leadership Skills.

Feb 2004- Aug 2006 Key Equipment Finance

Collection Specialist Superior, Co.

Called Controllers/CFO’s Of Multi Million Dollar Companies (Commercial) to make payment arrangements on their leased phone/computer equipment.

Provided customer service for accounts receivables, opened new accounts,

and Answered billing questions

Made and sent manual invoices and reconciled accounts when needed

Skip traced

Multi Task

Nov 2001-Nov 2004 T-Mobile

Financial Care Representative Thornton, Co.

Mostly made outbound collection calls to consumers regarding suspended,

cancelled, and pre-write off mobile phone accounts.

Received in bound calls from customers inquiring about billing, late fees,

Overages, roaming, phone features, and contract information

Provided customer assistance/service for clients experiencing difficulties with

their mobile Phones

Re-submitted billing statements and updated all billing information

Maintained high statistical scores allowing monthly and quarterly bonuses.

Actively supported the floor and mediated customer concerns (Leader)

Multi Task and Team Player

June 1998- Nov 2001 Alliance Data Systems

Mid Range Collection Specialist Westminster, Co.

Consumer Collections on high balance credit card accounts ($1000.00+)

Demonstrated leadership in outbound Collections, Customer Service, New Accounts, Authorizations, and Employee Trainer

Skip tracing using fast data and metro net and internet

Maintained high stats for bonus monthly

Multi Task

Sept 1996-May 1998 General Electric Capital

Collection Coordinator Westminster, Co.

Made outbound collection calls on consumer credit card accounts, as well as high-risk sub prime auto loan accounts.

Knowledge of collection laws” FDCPA” and other credit policies

Have great customer service skills

Strong Leadership Skills, and am a team player

Honors and activities

JD Powers Award for demonstrating top customer service excellence 2004

Lowest Chum Award 2003 T-Mobile

Do More Get More Award 2003,2004 T-Mobile

Computer Experience

Microsoft Office, Word, Excel, Outlook

Humming Bird Pro Com

Davox dialing system

References Available Upon Request

No active resume

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