Customer Service Representative

Tamra Grandbois

Email: ********@************.***

Address:

City: Mulberry

State: FL

Zip: 33860

Country: USA

Phone: 863-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service representative with 10 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Very reliable,multi-tasked-oriented and Customer-service focused. Excellent communicator with experience working in a demanding call center environment as a Customer Service Representative.

Educational Background:

High School Dipolma from West Area Adult school, Lakeland FL 1/2001 to 12/1993 (GED)

Job History / Details:

Career Overview

Highly enthusiastic customer service representative with 10 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Very reliable,multi-tasked-oriented and Customer-service focused. Excellent communicator with experience working in a demanding call center environment as a Customer Service Representative.

Core Strengths

Training development

Telephone inquiries

Customer service

Credit card processing

MS Windows proficient

Cash management

Adaptability

Strong organizational skills

Listening skills

Excellent communication skills

Fast learner

Courteous demeanor

Energetic work attitude

Accomplishments

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding clinic operations.

checked in patients in a timely matter.

Edited and modified patients' information.

Customer Service

Consistently received positive feedback from patients and created repeat business by developing long-term relationships with customers.

Handled customer complaints, maintaining a positive experience.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Also trained new receptionists as a team leader.

Work Experience

June 1999 to August 2012

Watson Clinic LLP Lakeland, Fl

receptionist/patient service specialist

Greeted customers entering the Clinic to ascertain what each customer wanted or needed. Assisted customers in person and via telephone.Trained new employees by providing knowledge of specific tasks and policies. Directed calls to appropriate individuals and departments.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Cross-trained and provided back-up for other customer service representatives when needed.Developed reputation as an efficient service provider with high levels of accuracy.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Educational Background

1993 West Area Adult school Lakeland, Fl

GED

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