Customer Service Human Resource

Jennifer Gramse

Email: ********@***********.***

Address:

City: Loveland

State: OH

Zip: 45140

Country: USA

Phone: 513-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Objective: Human Resource Director with extensive experience delivering innovative solutions at the local and regional level. Expertise in employee relations, training, payroll and state and federal laws.

Educational Background:

High School Dipolma from Cincinnati State Community College Midwest Culin, OH 1/2001 to 2/2005 (Culinary Arts)

High School Dipolma from University of Phoenix, OH 1/2001 to 11/2012

Job History / Details:

Career Focus

Objective: Human Resource Director with extensive experience delivering innovative solutions at the local and regional level. Expertise in employee relations, training, payroll and state and federal laws.

Summary of Skills

Hiring and retention

Training and development

Compensation/payroll

Employee relations

Mediation expertise

Regulatory compliance

Personnel records maintenance

New hire orientation

Exceptional interpersonal skills

Accomplishments

Resourceful and detailed-oriented, skilled problem solver and multi-tasker.

Effectively balanced employee needs and company policy 7 years exp.

Performing Human Resources duties such as: Training staff on Benefit packages, employee counseling, and all payroll processing.

Awards: 2009 World Class Human Resource Dir.

for CommuniCare Health Services.

Professional Experience

January 2005 to January 2012

CommuniCare of Clifton Cincinnati, OH

Human Resource/Payroll Director

Plan, coordinate, lead all HR/Payroll functions for 156 staff members.Conducted new employee orientation to foster positive attitude toward organizational objectives.

Educate employees on benefit packages, company policies and procedures

Reduce Turnover from 60 percentage to 29 percentage

Coordinate Employee Recognition/ World Class Employee program

Manage all Workers Comp. claims

Risk Management education

Supervise 3 direct reports

January 2002 to March 2004

BonBonnerie Bakery Cincinnati, OH

Assistant Manager

Planned, organized, and hosted afternoon tea for parties from four to forty.

Ordered and dealt directly with all of the tea purveyors.

Worked and planned large events such as the opening of Taft Museum and Tall Stacks.

8/01 to 12/02

Children's World Preschool Hendersonville, TN

Lead Teacher

Responsible for 15 school age children.

Planned after school activities and helped children with homework assignments.

Responsible for following all state regulations in a daycare.

12/99 to 8/01

Sunglass Hut and Watch Station Hendersonville, TN

Assistant Manager

Responsible for checking in weekly shipment and counting inventory daily.

Handling all customer service needs.

Accomplishing daily sales goal of $500.00.

Responsible for opening and closing of store and handling nightly deposits.

Education

Cincinnati State Community College Midwest Culin, Ohio

Associate Degree Culinary Arts

University of Phoenix,

Bachelor of Science Business

Contact this candidate