Training Sales

Adria’s Resume - But You're A Girl -

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Press & NewsAdria’s Resume

Talented and enthusiastic technology professional with social skills seeks a good fitting glove.

An industry veteran, Adria s passion for cutting-edge technologies has led her to partner with some of the largest companies in the business. Since launching her consulting firm in 2006, Adria has been recognized as a trusted voice in her field and has been called on by several media outlets such as The Rachel Maddow Show, NPR, Computerworld, The Associate Press, Inc.com, Black Enterprise and The Pioneer Press.

with interesting projects or opportunities!

Objective: Experienced, enthusiastic and socially outgoing technology professional seeks opportunity with fast growing startup to build customer loyalty, develop training programs and deep api-based integrations

Independent Consulting

Business Technology Consultant, Minneapolis, MN / San Francisco, CA (June 2006 – Present)

Consulting

Pre-sales research to define and document technical requirements

Technology audits, implementation and performance monitoring

Product evangelism via conferences, expo booths, blogs, video and social media

Online Marketing, Content strategy and Social Media

Online content for blogs, video and social media

Research on content trends in business verticals

Google Analytics and SEO services

Website Development & Hosting

Web hosting, cPanel/WHM, DNS and management for clients

Needs analysis, selection, setup and project management of ecommerce and CMS based websites

Managed site migrations, content conversion and custom module/plugin development

Network Administration and support

Setup, configuration, troubleshooting and maintenance of computer networks, backups, email systems

Setup and configuration of on-site and cloud based backup solutions

Creation of technical documentation

Clients include: GradeCam, Equinox Fitnes, Motorola, Dell, T-Mobile, Kansas Corn Growers Association, Fireball Network, Kunimune & Associates, HealthPlan Hub, Bona Bros, Alchemy by Carla Hall, Iteon Consulting, FMA Builders, Zocalo Group, Weber Shandwick

Training

John Deere Developed customized training on Camtasia Studio to support departmentCreated curriculum focused on end user support training video contentDelivered three hands-on labs during on-site training workshop

ZendeskIdentified training needs of new customers and prospectsDelivered four live onboarding webinar sessions weeklyCreated surveys to measure ROI and customer satisfaction

Other clients include: Parisoma, Visual Media Alliance, AcademyX, Women Ventures, Invensys

Corporate Work Experience

Zendesk, Business Development San Francisco, CA (October 2010 – January 2011)Worked with product managers, marketing and sales departments to move company initiatives forwardResearched, proposed and developed technical specs for WordPress integration. Sourced developer resourcesResponsible for contacting new companies about API integration opportunities and existing partners to deepen integrationsIdentify opportunities for new client acquisition and new market partnerships

Zendesk, Customer Education Remote / San Francisco, CA (October 2009 - October 2010)Developed webinar content for existing and trial customers of ZendeskInterviewed staff and customers to collect and summarize product feature setsRecruited customers, integration partners and in-house staff to participate in webinarsResearched and selected online webinar tools, video recording, presentation tools and voiceover talentCreated surveys for attendees to collect experience feedback and improve content delivery during webinarsAttended conferences and meetups on behalf of Zendesk to promote product and raise awarenessWorked with marketing department to brand and promote the webinars on the site, blog and in newslettersRecorded, edited and published recordings of webinar videos for on-demand viewingPromoted webinar series via blog posts, YouTube videos and social mediaDelivered reports and summaries based on attendance and survey feedback to other departmentsCreated training outline for in-person training workshops for Zendesk administrators, agents and integrators

Internet Exposure, Jr. Network Administrator Minneapolis, MN (May 2005 – June 2006)Provided on-site IT networking services to clientsEnsured high availability for network and hosting servicesCreated documentation for clients, internal departments and public websiteProvided direct technical support to users via email, phone and on-siteReplaced helpdesk ticket system and implemented knowledge base to improve response time for customersDocumented network topology and created task cycles for maintenanceResponsible for project management of department objectives

MVNA, Network Administrator Minneapolis, MN (August 2004 – August 2005)Provided support for 250+ users in multiple locationsManaged vendor relations for hardware, software, licensingResearched hardware and software requirements for projectsCreated AD policies and groups which enhanced security and improved data management

Technology

Web Apps – Google Apps, Google Analytics, GTD software, Citrix GoToMeeting, Logmein, Zendesk, Assistly, ecommerce apps, CMS platforms: WordPress, Joomla, Drupal

Computer Networks and web technologies – Microsoft Windows, Active Directory, Exchange, Mac OSX, IMAP, SMTP, HTML, DNS, LAMP stack web hosting, VMWare, VPN, RDP, network hardware, routers, switches, concentrators, OS Imaging, antivirus, Windows servers,backups, disaster recovery, routers

Programming Languages – Comfortable with LAMP stack. CMS s including WordPress and Joomla, CSS, Php, Ruby on rails

Special Skills

Learned to drive stick shift 2005

Gave away 500 free hugs Blogworld 2009

Education and Certifications

Minneapolis Community and Technical College Minneapolis, MN (1997-1998) – AS, Psychology, ncComptia CTT+ (Certified Technical Trainer) (In-Progress)Microsoft MCDST (2005)Microsoft MCSA (2004)Comptia A+ Certification (2000)

Projects and Development

Givspot – Ror application that allows organizations to fundraise through foursquare checkins http://givspot.heroku.com

Speaking Events

The Pluses and Minuses of Google+ O Reilly Web 2.0 Expo conference NYC, NY October 2011

Using Technology To Grow Your Faith Based Organization C3 Church Compliance Conference Maryland September 2011

How To Make YouTube Videos That Sell Parisoma San Francisco, CA September 2011

Implementing Community Features on Your Blog BlogHer 2011 San Diego, CA August 2011

Web Analytics For Small, Medium and Big Business Brands EvoConf Park City, Utah July 2011

Effectiveness vs Efficiency: How To Deal With Information Overload with Scott Hanselman BWB LA, CA July 2011

Rethink the web: It s Not Your Father s Internet Black Enterprise Entrepreneurs Conference Atlanta, GA May 2011

What The Government Can Learn From Amazon SXSW, Austin TX March, 2011

Assessing the Privacy Risks in Data Sharing in Genomics and Bio Banks Genetics Alliance August 2010

Professional Blogging: Your Stats Are A Business Asset BlogHer – NYC, NY 2010

How Sci-Fi Shapes The Internet SXSW Interactive – Austin, TX 2010

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