Project Manager Training
Resume:
Paul Jordan
********@*****.***
Professional Summary
Intrinsically motivated, well-organized, and results driven Instructional Designer &
Trainer whose approachable and energetic attitude engages students, SMEs and business
managers to ensure learning objectives are achieved. Through effective listening, needs are
evaluated, cost-effective solutions are conceptualized and consensus is gathered via
collaboration across multi-functional teams. Presenting and writing instructional material s
and proposals combine verbal and visual persuasion skills and allow the application of
strong creative skills. Extensive experience in project planning, scheduling and delivering
just-in-time training solutions to user communities. Recognized for dependability, passion
and commitment to strong customer support both intern ally and externally.
Managed large Instructional Design and training projects for proprietary software, Microsoft
Office apps, and web based PM app, and contact management software.
Strengths
Instructional Curriculum Design I.D. Project Management
Clear and Concise Content Microsoft Alumni, Word & Excel
Development (ADDIE) (AIDA) Product Support Services
Content Delivery, (local & off-site) Adobe Captivate Solutions
Levels I-III Kirkpatrick Evaluation Lunch n Learn Presentations
Limited Portfolio of writing samples are available upon request.
Instructional Designer, Trainer (Full Time Employee, Confidential)
Charlotte, NC, Feb. 2010 to Present
Providing instructional design and training services for national clients. Mentor training team on basic
presentation skills and product support techniques while building this new business unit with company
owners. Coordinator of training schedules, tier 1 support provider, creator of product reference
materials and knowledge base for local software company. Design and construct macro based HR
evaluation forms and simplistic macro controlled reporting tools in Excel and Word 2007.
Senior Instructional Designer Consultant
Charlotte, NC, Sept. 2008 to Feb. 2010
Provided instructional design and facilitation services on a project consultation basis to assist multiple
clients in elevating employee productivity through tactical content development, including but not
limited to: soft-skills learning, IT based curriculum development, leadership methodologies, Excel
Database development, (all solutions utilizing Microsoft Office 2003 or 2007).
Collaborated with SME s representing stakeholders from two businesses to meet rapid
prototype development evaluation schedules within tight deadlines and restricted
budgets.
Coordinated team facilitators, project manager and client meetings to develop and
construct Train the Trainer sessions, instructor guides, leadership seminars and end
user presentation solutions.
Designed and created soft skills training for a Fortune 50 corporation as related to
product knowledge, sustainability and building an active healthy lifestyle.
Utilized Microsoft Excel, Word & PowerPoint along with some Access and Adobe
Captivate to develop solutions for my clients
Clients: Coca-Cola Bottling Companies Consolidated, Coca-Cola National, Reveal Global
Intelligence, Comverge, VisionCor Inc.
Instructional Designer, Application Trainer Crescent Resources, LLC
Charlotte, NC, April 2005 to May 2008
Independently researched, designed, constructed & delivered new training material to staff
members in eight (8) states via a networked portable training classroom. Developed all
training materials and initiated recurrent Sales Center training for over 250 realtors.
Pioneered enterprise wide Lunch n Learn program and developed training for proprietary
CRM software using Adobe Captivate and MS Word. Facilitated requirements documentation
and change management requests. Self-directed, reported directly to VP of IT.
Specialized in effective instructional course design and implementing targeted training
programs to improve employee performance, meet organizational needs and decrease
training time.
Implemented training for multi-skilled audiences including administrative personnel,
realtors & accountants
Established intranet resource with self-help eLearning resources with Adobe Captivate
Managed all projects using the Five Stages of Project Management Lifecycle
Owner, Instructional Designer, Technical Writer Beyond Technology Inc.
Charlotte, NC, August 2002 to April 2005
Director of Training for local, small to mid size businesses offering ID consulting and custom
training solutions to accounting firms and real estate appraisers, Rousch Racing, CSX WT
international container shipper, Emerio Project Management tool. Gained visibility through
Rotary Club Int l Small Business Computer Securi ty speaking engagements.
Emerio eBM - ID / Training Project 4th Quarter 2002
Project manager, instructional designer and facilitator
Emerio required training material to secure new customers. Wrote a 170+ page instructional
document and delivered training for the internet based business management tool.
CSX World Terminals, $145,000 ID budget 2nd & 3rd Quarter 2003
Project manager, lead writer and instructional designer
CSX required training documentation for a custom Java application implemented at
a Dominican Republic Container terminal . Hired and managed a team of writers,
editors and graphic artists to complete an 8 month project in 4 months. Facilitated
meetings with programmers, business analysts and QA resources to gain
understanding of the software functionality. Resulted in completion of a 400 page
manual written to train three levels of users and serve as a reference guide. Upon
completion it was translated to Spanish.
AMTData South Printer Documentation 3rd Quarter 2004
Project manager, lead writer and graphic artist
AMTData South required a one sheet describing printer label setup. Conceptualized
and created custom New Printer Setup documentation for a local printer
manufacturer.
Trainer Manager, Instructional Designer, Cogentrix Energy Inc.
Charlotte, NC, May 1996 to August 2002
Manager, Desktop Support and Training: Manage and deliver in-person desktop technical
solutions for 110+ users of Microsoft Office 2000 and MS Office 97, Microsoft Windows NT 4
and 2000. Configure and support Dell Pentium hardware including desktops, laptops, HP
printers and connectivity. Install and support Remote Acc ess connectivity. Author of
customized Excel VBA macros for corporate staff. Automate document generation using Word
2000 & 6.0 and create simple VBA macros. Authored and published quarterly newsletter,
developed technical course material for MS Office and PeopleSoft 7.5 and delivered
specialized Microsoft Office training. Initiated and maintained corporate based Lunch and
Learn program utilizing presentations and periodic emails. Instrumental in translating
technical material for non-technical users and diffusing technology based user frustrations.
Telephone Switch Maintenance: Maintain Nortel Option 11c Telephone switch. Complete
Adds, Moves and Changes for corporate office, including standard dedicated voice as well as
Voice over IP with Nortel i2004 telephone sets. Install and configure Nortel s CallPilot
connectivity with Microsoft Outlook Messaging. Configure 2317, 2009, i2004 and 500
(Analog) telephone sets. Published comprehensive documentation for Telephone Switch
Maintenance. Collaborated with vendor to upgrade from older switch, initialization and
connectivity phase and configuration and implementation of VoIP components.
Product Support Specialist, Microsoft Corp.
Charlotte, NC, May 1993 to June 1995
Provided telephone support for Microsoft Excel and Word via international call center.
Tools
Microsoft Excel, Expert Microsoft Outlook Microsoft PowerPoint
Microsoft Word, Expert Windows XP Adobe Contribute 2.0
Honeycomb Archive AutoCad Lite Adobe Captivate
Lotus Notes SharePoint 3.0 Excel VBA Novice
Personal Goal Achievement: Received Private Pilot s license Feb. 25, 2002
Microsoft MCP for Excel / Windows 1995
Building Penobscot 14 Wooden Rowboat
Hobbies: Avid cyclist, sailor and artist
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