Manager Customer Service

Location:

St Louis, MO

Posted:

November 14, 2012

Contact this candidate

Resume:

Experienced Office Manager (St. Louis City and St. Louis County)

Date: 2012-11-11, 2:59PM CST

************@*****.***

Hello. My name is Pamela A. Hurt-Baker. I am looking for an Office Manager, Receptionist, and/or File Clerk position starting immediately. I have plans to start school in January and I would like a position that have hours that will allow me to do as such. I have 23 years of office experience and I am seeking a position that will allow me to do as such. If an employer is serious, please review my resume.

Thank you in advance.

Pamela A Hurt-Baker

314-***-**** (Cellular)

************@*****.***

PROFESSIONAL EXPERIENCE

Behavioral Interventions; East Saint Louis, Illinois -- Case Manager; July 2011 - Present

Manage a client caseload

Conduct risk/need assessments and creates individual treatment plans for each

assigned client

Meet regularly with clients and documents clients' progress or regress in company database

Conduct orientation meetings with new clients to explain program rules and regulations

Set clients schedule and specifies all approved activities based on sentencing information

Monitor client compliance with alcohol and/or drug counseling when required

Report all program violations to the appropriate agencies or officials

Review daily summaries daily and forward reports to the appropriate agencies

Facilitate psycho-educational/behavior modification groups each week

Document clients attendance, participation and progress in company database

Discharge planning, advocacy, and report production

Assist Supervising Case Manager and Program Manager in daily operations and special projects

Serve as a liaison between clients and parole agents

Assist with mentally ill and drug addicted clients

Behavioral Interventions; East Saint Louis, Illinois -- Client Service Specialist; June 2010 -- July 2011

Checked in all clients entering the facility

Managed client database

Complete drug screens according to assigned random schedule for each client check-in

Performed breath analysis on each client who enters the facility for any purpose and provided a written or computerized result

Completed initial intake process with clients, including intake paperwork, input into company database, and assignment for groups and other services

Provided general customer service to all who enters the facility, including clients, customers and the general public

Assisted case managers with case coordination via communication with Probation and Parole Agents and other referring agencies in the preparation and distribution of reports

Filed, prepared charts and performed data entry

Responsible for office opening and closing

Facilitated Orientation and psycho-educational/behavior modification groups on a weekly basis

Documented client attendance, participation and progress in company database.

Behavioral Interventions; Chicago, Illinois -- Supervising Case Manager; April 2009 -- May 2010

Responsible for the supervision of case management staff

Provided quality oversight for assigned supervision and/or rehabilitation program functions provided to clients

Responsible for the development of systems, in alignment with company policies, procedures, and principles of the "What Works" system to enhance operational efficiency and delivery of services to clients referred for supervision treatment

Provided ongoing staff training within a specific office regarding the technical and client management dimensions of company offender management system, including effective integration of information, technology and treatment

Provided in-service training for staff in compliance with regulatory requirements and company policies and procedures

Audited case management services provided to clients to ensure standardized delivery of such services. Provide feedback and corrective action reports to staff

Collected and analyze client satisfaction ratings for all program services provided within an office. Generate a summary program quality report quarterly. Develop and corrective action plans when necessary

Assisted Program/State Manager in maintaining state certifications for staff as required by law. Maintains compliance with all government regulatory agencies that oversee treatment services

Provided case consultation to treatment staff as needed

Involved with providing case management services directly to clients using principles of the "What Works" system

Responsible for interviewing, hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Behavioral Interventions; Chicago, Illinois -- Case Manager; December 2005 -- April 2009

Managed a client caseload

Conducted risk/need assessments and creates individual treatment plans for each

assigned client

Met regularly with clients and documents clients' progress or regress in company database

Conducted orientation meetings with new clients to explain program rules and regulations

Set clients schedule and specifies all approved activities based on sentencing information

Monitored client compliance with alcohol and/or drug counseling when required

Reported all program violations to the appropriate agencies or officials

Reviewed daily summaries daily and forward reports to the appropriate agencies

Facilitated psycho-educational/behavior modification groups each week

Documented clients attendance, participation and progress in company database

Discharged planning, advocacy, and report production

Assisted Supervising Case Manager and Program Manager in daily operations and special projects

Served as a liaison between clients and parole agents

Assisted with mentally ill and drug addicted clients

Behavioral Interventions; East Saint Louis, Illinois -- Client Administrator; January 2005 -- November 2005