Customer Service Project Manager
Resume:
administrative assistant (st.louis)
see below
Kossar Saeed
st.louis,MO
SUMMARY
Administrative services professional with strong multi-tasking and organizational skills. Ability to work in fast-paced environments and under pressure. Extensive experience working in international settings. Am well organized and highly motivated with excellent communication skills. Am known as a worker who is flexible and a quick learner. Demonstrated strengths in attention to detail, determination and creative problem solving. Able to work with limited supervision as well as in a team environment. Proficiency in computer skills. Multi-lingual.
PROFESSIONAL EXPERIENCE
1- Speedway Market. St. Louis, MO
Customer Service 03/15/2010 -- 06/30/2012
Performed customer service in a fast-paced environment. Dealt tactfully and pleasantly with all customers. Responsible for all aspects of store operation.
2- Sterling Energy International Ltd [Oil Company]. Sulaimanay, Iraq
Certified Interpreter & Office assistant 11/01/2009 -- 1/15/2010.
Supported the country manager and vice president of oil well drilling in all department administration with emphasis on confidentiality and accuracy. Translated all documents into English language or from English language and organized all appointments regarding the government official employees and subcontractors. Served as liaison between the company and Ministry of Natural Resources in Kurdistan Regional government. Responsible for obtaining Visas and residences for company personal and sub contractors
3-International Organization for Migration (IOM) Sulaimanay, Iraq.
Monitor 08/15/2008 -- 10/30/2009.
Monitored and evaluated the Return & Reintegration project, Provided assistances to the Returnees who were unable to obtain asylum in Europe. Reported to Chief of Mission in Jordon. Assisted Returnees in seeking employment or establishing small businesses. Arranged appointments and provided interview training. Taught organization and time-management skills and enforced rules and disciplinary action
4-British Garda World Company. Sulaimanay, Iraq.
Supervisor 01/15/2005 - 08/14/2008.
Managed security and transportation for the Clients of oil company (Western Zagros) through supervising 200 security guards, 35 drivers, and 15 interpreters. Prepared the schedule and daily plan for more than 250 employees. Reported to Project Manager. Escorted senior Clients & managed long trip convoys with high profile. Planned and supervised class projects, field trips, and driver training as well as other experiential activities.
5-Ministry of Education, Salahading Elementary Private School. Sulaimanay, Iraq.
English Teacher 02/01/2004 - 12/15/2004.
Adapted teaching methods and instructional materials to meet students' varying needs. Established and enforced rules for behavior and procedures for maintaining order among the students. Observed and evaluated students' performance, behavior, and physical health. Planned and conducted activities for a balanced program of instruction. Instructed students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations. Prepared grade tests and assignments in order to evaluate students' progress. Maintained accurate and complete student records as required by law, district policies, and administrative regulations. Met with other professionals to discuss individual students' needs and progress. Attended professional meetings, educational conferences, and teacher training workshops in order to maintain and improve professional competence.
6-United Nation Office for Project Services (UNOPS). Sulaimanya, Iraq
Team leader 01/01/2003-01/01/2004
Led 18 employees of United Nation (10 Demines, 4 Drivers, 2 paramedics, an electrician & a mechanic) in performing an extremely dangerous task -. cleaning the ground from mines and explosives.
Achieved an incident-free safety record for a year in challenging workplace environment
Instituted regular training and safety awareness programs.
Responsible $1 million of equipment (10 mine detector, 2 mine sweeper, 10 flat jacket)
Translated all Technical and Safety Rules and explained to all team members.
Monitored and advised the operators who were driving Mine sweepers by either Remote Control or Manual
Mainained the machine according to Standard Operation Procedures. Reporting to Operation Manager under the United Nation monitoring (daily, weekly and monthly).
7-Ministry of Education, Kazhaw preparatory School for girls. Sulaimanya, Iraq
English Teacher 1 0/01/2001- 12/30/2002
Prioritized teaching methods for 10th and 11th grade students, implementing quizzes & testes. Organized workshops and sport activities. Collaborated with other teachers
Communicate with parents as needed regarding student's behavior and grades. Keeping a record for student activities in accordance with laws and school policies.
EDUCATION
B.A. in English Language and Literature, Sulaimanya University/Iraq 2001.
ASSOCIATION
Member of the Kurdistan Translation Association since 2006
Note: 1-Worked with Foreign Press Corporations as Interpreter as a part time job such as
BBC news, NEWS WEEK Magazine, T24 (French), TV5and NPR.
2- Relocated to United States of America, St. Louis, MO by January 2010, I am permanent resident.
3- References furnished upon request.
4- All recommendations are available.
I would like to mention some E-mail addresses for contacting as a reference:
"Gianfranco Gabbi" ******@****************.*** Sterling Energy Oil Company.
"Tinus de Klerk' **************@*****.*** Garda world Company.
"Assia Shihab" *****.******@*****.*** France 24 Correspondent in Turkey.
"Quil Lawrence" ************@*****.*** BBC Correspondent in USA.
"Richard colebourn" *******.*********@***.**.** BBC Middle East Producer.
"Graviano nicola" *********@***.*** Chief of Mission IOM.
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