Customer Service Engineer

Orlando Walker

Email: *********@********.***

Address: **** ********* ****

City: Cordova

State: TN

Zip: 38016

Country: USA

Phone: 901-***-****

Skill Level: Experienced

Salary Range: $44,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Orlando Walker

8079 Chrysalis Cove* Cordova, Tennessee 38016

901-***-****, *********@********.***

CAREER OBJECTIVE:

Seeking a challenging and long-term position, utilizing my skills as a Field Service Engineering Technician and Management skills.

HIGHLIGHTS OF QUALIFICATIONS:

* Able to quickly grasp new technical information and communicate that information to others in an understandable manner.

* Experienced in medical manikin simulation, install, preventive maintenance and software.

* Experienced in using electrical measuring equipment, such as: volt meter, calibrator, and oscilloscopes.

* Ability to read schematics and color code. .

* Excellent computer application skills, proficient in Microsoft Office, Microsoft Access, Excel Program, Power Point, Word Perfect, and data base systems.

* Detailed knowledge of mail processing equipment and installation of new software and upgrades to the system.

* Involved with sale of product related items.

* Managing inventory, cost reduction on parts usage, and design of machine usage.

* Consistently demonstrate leadership skills, sound judgment, decision-making capability and resourcefulness in responding to job challenges.

* Strong experience in inspection and troubleshooting.

* Managerial skills that is straight forward and honest.

* Excellent in customer service

Engineer Field Service September 2010 to Present

Laerdal Medical, New York

Field Service Engineer Provide on-site Technical Product support or installation

Install, troubleshoot and maintain Laerdal ALS, BLS and simulation equipment.

Install hardware and software configurations, Install, troubleshoot and maintain computer systems, hardware and peripherals

Identifies, analyzes and repairs product failures, orders replacement parts as required

Provide technical product training and basic user functionality training to customer base when required

Work closely with Field staff to implement appropriate policies to manage work flow and communication.

Support customer centric programs like SMUG's, trade shows and workshops with technical expertise/product knowledge

Promote continuous improvement

Provide ongoing training to improve overall 2nd line and Field support competencies

Interact with Customer Support, Sales, Marketing and Senior Management to continually evaluate and improve the product support solutions channel and strategy.

Support the implementation of the help desk tracking system, with recommendations for continuous improvement from the system, process and end user perspectives

Remain flexible in filling other project roles as required

Provide Tier 2 Technical Product customer support

Resolve customer issues with hardware and software related issues on Laerdal technology

Ensure customer satisfaction is maintained

Engineering Technician January 2001 to April 2009

Bowe Bell & Howell, Memphis, TN.

Responsible for the maintenance and service of the customer's mail processing, sorter, enduro, and insert

equipment. Performed service on plastic cards system, programming, installation, maintenance and updated new software as needed. Performed electrical setup, installation, and programming on equipment as needed. I was selected to receive extensive training throughout the United States and Germany. After receiving that honor I traveled for several years to our locations in Indianapolis, Dallas, Raleigh as well as Memphis to work and train employees on how to operate and service equipment. Also was a team lead in Indianapolis for three years. Also developed a relationship with customer, which lead to new sale of products we had. Duties include testing magboards for defects, helping the customer with developing a system that would help in their production, and rebuilding the electrical system when problems occur. Received awards for helping the company the saving $75,000 a year on parts usage. Also help in the process of making changes to the machine design on the mail processing system to save about $100,000 in part and man power needed to run the system more efficiency.

EDUCATION:

Associates Degree in Mechanical Engineering May 1990

State Technical Institution, Memphis, Tennessee.

Also attended the University of Memphis from 1992-1994 in the studies of Engineering Technology.

High School Diploma, May 1988

Trezevant High School, Memphis, Tennessee

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