Customer Service Administrative Assistant
Resume:
Rhonda Williams
Email: ********@************.***
Address:
City: Richmond
State: TX
Zip: 77407
Country: USA
Phone: 281-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Administration background with management experience and exceptional people skills. Versed in Project Facilitating and Loan Processing. Desires a challenging role as a Project Coordinator looking to join a growing organization as part of an executive management team.
Educational Background:
High School Dipolma from DeVry University, Edina MN 1/2001 to 6/2011 (Business Administration Concentration in Project Management)
Job History / Details:
Professional Summary
Administration background with management experience and exceptional people skills. Versed in Project Facilitating and Loan Processing. Desires a challenging role as a Project Coordinator looking to join a growing organization as part of an executive management team.
Core Qualifications
Proficiency in Microsoft Office (Access, Word, Excel, PowerPoint), Windows operating systems.
Financial records and processing
File/records maintenance
Customer Service
Training and development
Account management
Creative Problem solving
Computer Literate
Client Relations
Reporting
Statement Billing
Experience
January 2012 to November 2012
Stewart Lending Services
Loss Mitigation Specialist & Facilitator
Review confidential income documents with ability to decline or approve according to underwriting guidelines mandated by investors such as FHA/VA.
Assist in compiling information and documentation requested for internal and external reviews and audits.
Facilitated training classes for new projects and reviewed the work of less experienced project personnel and new-hires in groups of 20 or more.
June 2010 to December 2010
DeVry University
Administrative Assistant
Coordinate course schedule for campus, administer attendance records, organized enrollment documentation.
Scan, fax, email, and answer campus phone regarding student/ professor inquiries.
Maintain student participation logs, current event schedules, and acted as resources for campus directives.
Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
Prepared correspondence, accounting and financial documents for analysis.
May 2009 to December 2009
Quantrix Valuation
Administrative Appraisal Analyst
Review valuations to verify compliance with the engagement, regulations, and the Appraisal Policy.
In house property evaluation commercial and residential review.
Effectively controlled the release of proprietary and confidential information for general client lists.
Consulted with client base and appraisal firm for accuracy to deliver satisfying results which increased company revenue.
April 2005 to September 2007
Aegis Funding Corp
Loan Processor
Trained peers and new-hires on work-flow management and icreased over-all production rate of approved loans and accuracy.
Maintained a pipeline of loans and was responsible for the timely and compliant flow of loans through the closing process.
Researched and resolved income documents to complete packages to Underwriting for loan approval.
Monitored and ensured closing dates and company deadlines are met.
Processed Conventional loans under various underwriting guidelines in a quality consistent with company policies and procedures as well as regulatory requirements.
2004 to 2005
Ameriquest Mortgage Co
Loan Coordinator
December 2002 to December 2003
Qwest Communications
Customer Service
December 2000 to December 2001
Wells Fargo Home Mortgage
Loan Administrative Assistant I
1999 to 2001
AT&T Wireless Service
Customer Service Rep
1996 to 1999
Customer Service Rep
Education
06/2011 DeVry University Edina, MN
Bachelor of Science Business Administration Concentration in Project Management
3.57 GPA
Graduated Cum Lade
Professional Affiliations
DeVry University, Alumni Association
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