Customer Service Manager

Erasmo Eddie Garcia

Email: ********@**************.***

Address:

City: Seabrook

State: TX

Zip: 77586

Country: USA

Phone: 281-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Objective Obtain a position where I can utilize all my years of experience to help the company meet goals and be a valued asset as well as advance within the company.

Educational Background:

High School Dipolma from ITT Technical Institute, Houston TX 1/2001 to 11/2001 (Information Technology)

High School Dipolma from, Houston TX 1/2001 to 11/2012

Job History / Details:

Professional Summary

Objective Obtain a position where I can utilize all my years of experience to help the company meet goals and be a valued asset as well as advance within the company.

Core Qualifications

Results-oriented

Computer proficient

Microsoft Office

Training and development

Supervision and training

Safety-oriented

Proficient in AVG, Printers, PC Security systems

Excel in IT, and Logistics

Vast technical knowledge

Customer service expert

Troubleshooting proficiency

LAN aptitude

First Aid certified

Knowledge of F-Secure Antivirus

Experience

August 2010 to September 2011

KELLOGG BROWN & ROOT MOSUL

Sr. Logistics Coordinator

Supervise Logistics Coordinators and Sr.

Logistics Coordinators on the Airfield for the Air Terminal Operations Mission.

Serve as Load Team Chief, during upload and download of passengers and cargo during missions.

Supervise and help build cargo pallets and baggage pallets for outgoing missions.

Receive cargo and baggage on incoming missions.

Instruct personnel in using GATES(Global Airlift Transportation Execution System, as well as using JAMMS (Joint Asset Management and Movement).

Prepared Cargo documentation for Inspection procedures, Inventory, and Reporting.

Ensured all personnel had proper PPE Gear at all times and all Safety documentation was signed correctly.

Ensured all personnel had login and passwords for computer use, ensured they were able to print by installing printers, Assigned email addresses, ran network cables to new computers.

OCTOBER 2009 to SEPTEMBER 2010

KELLOGG BROWN & ROOT, JOINT BASE

Senior Logistics Coordinator

Supervised Logistic Coordinators in both Airfield Operations and Ground Operations with a workforce of personnel numbering between 60 and 85 in a twenty four hour operation in the Movement Control Team.

Knowledge of ADACG operations (Arrival/Departure Airlift Control Group) including AMR's (Air Movement Requests) processing, passenger operations, baggage building, cargo and joint inspections.

Ensured all personnel were compliant in all job areas in regards to KBR and Military policies and procedures To include SOP (Standard Operating Procedures), SOW (Statement of Work), Field Manuals, DTR Defense Transportation Regulation).

Participated in briefings and audits with Military MCT Command, DCMA (Defense Contract Management Agency), QA/QC (Quality Assurance/Quality Control), and other departments and agencies to ensure operational compliance.

Enforced company policy pertaining to safety, accountability and timekeeping, per contract instruction.

Daily interaction with client to ensure all movem.

MAY 2008 to OCTOBER 2009

KELLOGG BROWN & ROOT, JOINT BASE BALAD

LOGISTICS COORDINATOR

Worked in the logistical areas pertaining to flight line operations.

Coordinated the Interface between logistical functions such as passenger manifesting, cargo handling and Operations center to ensure efficient, timely and cost effective support to the customer.

Coordinated with the customer to ensure desired logistical objectives, priorities, and Schedules were met.

Trouble shooting tactics employed to coordinate resolution of problems In a timely manner.

Maintained high standard of communication between all agencies of Management, customers, and co-workers.

Relentless detail to safety, and ensured all parties Were briefed on safety and environmental issues.

Ensured the correct operation procedures Were followed to allow for proper functionality and proper reporting of the operation.

Worked with military counterparts in high stress situations using various software applications Such as Global Air Transportation & Execution System (GATES, Global Decision Support System 2 (GDSS2 And Single.

April 2007 to May 2008

KELLOGG BROWN & ROOT, LSA ANACONDA/BALAD, IRAQ

Senior Logistics Coordinator

Direct movement control group and operations at major coalition base in Iraq.

Supervise logistics coordinators in six locations, to include TMR processing at the Area MCT, Highway Traffic Division, Theater Backhaul Tracking of Cargo, In Transit Visibility and Movement Relating Point operations.

Manage Central Shipping & Receiving Point operations to include IBS -CMM system in/out gating of Containers and burning and tracking RFID tags.

Maintain awareness of all convoys, and track all movement in Iraq.

Successfully coordinate the flow of more than 4000 vehicles per month.

Maintain files, records and other documents.

Interface with US Military personnel on regular basis.

Operate under the direction of and guidance of the Movement Control Battalion and interface with the client on a daily basis.

Facilitate movement of buses, cargo trucks and Common User Logistics Transport assets.

Provide convoy clearance coordination with proper authorities.

Assist military units with deployment and redeployment operations.

M.

October 2005 to April 2007

KELLOGG BROWN & ROOT, CAMP ANACONDA

LOGISTICS COORDINATOR

Provide movement control of personnel, equipment, and sustainment supplies for KBR and the client (military).

Request TMR's (transportation movement request) both manually and electronically as well as knowledge to do them if needed.

Knowing all aspects of Ground MCT such as the North and South ECPS (Entry Control Points) as well as the CRSP yard (Central Receiving and Shipping Point) in-gating and out-gating containers using the CMST program (Container Management System).

Produce daily reports using various software applications: Excel for tracking trucks and Convoy tracking in theater.

Use Word for preparing convoys, generating outbound manifest and placards.

Inbounding and staging of trucks coming into the Truck lanes.

During inbounding check the driver's manifest validating the origin and destination and staging them in the proper lane.

Maintain professionalism with the subcontracting companies as well as the client (military) and other KBR personnel.

Oversee all personnel on Ground MCT as lead but also.

November 2003 to July 2005

Select Floors Inc Houston, Texas

OPERATIONS SUPERVISOR

Provided information systems administration, including network security and internet administration as needed.

Oversee all customer service and warehouse personnel, learn all roll master functions to oversee and assist customer sevice department in times of heavy workloads which includes ordering materials, issuing purchase orders, composing work orders and issuing labor rates.

Check work orders for accuracy including quantities issued, material needed, setting material requirements, and labor rates issued.

Learn ordering and invoicing procedures per customer requirements.

Proficient on floor plan take-offs and composing spreads and cut sheets as needed.

Liaise with field manager and field supervisors on all scheduling requirements and special instructions or customer requests as needed.

Keep general manager informed of all aspects of local operations and problems.

Responsible for all operational cost and gross margins.

Filling and accuracy of orders being shipped out for installation.

Ordering Stock materia.

August 2001 to July 2003

Office of the United States Chapter 13 Trustee La Porte, Texas

COMPUTER ANALYST

Provide office support including aspects of case administration and general office support, but primarily assisting the Office Manager with information systems administration.

Information systems administration includes providing help desk, network administration, network security and internet administration as needed.

Maintain website, IT inventory lists and provide training on computer hardware and software.

Keep abreast of technology changes in hardware and software arena.

Provide IT special projects support as needed.

Includes daily interaction with all other departments and the Trustee.

June 1999 to July 2000

Raytheon Aerospace and Engineering Houston, Texas

In charge of shipping and receiving items that come in and leave the warehouse.

Responsible for inventory control and tagging all equipment, hardware and software for NASA and Raytheon.

Responsible for quality control and inspecting all equipment for damage, correct documentation and part numbers.

Prepared for ISO audits.

Data Entry.

Education,

Associate of Applied Science Degree Information Technology,

Bachelor of Applied Science

Pursuing Bachelor Degree at this time.

Contact this candidate