Customer Service Management
Resume:
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Timothy Turnquist
Minnetonka, Minnesota, 55343
***.*********@*****.***
Highly impactful information management professional
accomplished in assessing business requirements, building technical and
process solutions to positively effect bottom-line performance.
Core competence in:Programming: perl, HTML, Visual Basic, VBA, JavaScript
Databases: MySQL, Microsoft Access, MS SQL
Process design efforts to best enable improved performance
Project Management: managed timelines, lines of communications and customer
expectations throughout application development projects
In depth understanding and leadership of the entire application development
life cycle including understanding customer requirements
Technical equipment and system procurement
Inventory management and controls
NOTE: See for more technical
details
PROFESSIONAL EXPERIENCE
Synergy Information Services
- a technology consulting firm
2006 - present
Consultant
Various duties as needed by client
Common Hope
- a multi-national non profit human development organization
2002 - 2006
Software Developer
Assessed changing business requirements and designed technical
options to improve inventory controls and management of assets. Lead entire
application development life cycle for web-based inventory control / asset
management application project. The new system streamlines the business
process, allows for improved forecasting and facilitates more accurate
reporting, budgeting and auditing. Roles included:
Gathering system Requirements from diverse management and user groups in
order to design and produce a system beneficial to all constituencies.
Assessed business process needs, creating a clear standard for manual and
technology enabled activities resulting in significant time savings and
elimination of redundant work.
Designed testing, efficiency measures and standard procedures for new
processes; coached users on process changes and monitored system and
process performance.
Application design and on-going trouble shooting.
Coding in perl/CGI, HTML, JavaScript and SQL (MySQL).
Coordinating Testing.
Systems Manager
Responsible for the deployment of capital to best address the technical
requirements of sites in Guatemala and the USA. Role focused on preparing
organization for growth, ensuring best integration and most efficient delivery
of services at all locations. Leadership drove standardization of
configurations and processes reducing system downtime and providing more
consistent services to the users. Based in Guatemala from 2004-2006
System and network design and technical planning.
Diagnostics leader on all technical issues. Computer, network and
software troubleshooting. Assessed and managed the installation of
computer based security camera system and wireless bridge and network
for new school.
Standardized budgeting and procurement of all equipment and software.
Resulted in significant savings due to procurement efficiencies.
Set-up, configuration and maintenance of all computers and user
accounts; training and full support of all users. Improved
communication between department and users which resulted in more
informed and efficient staff and management
US Bank Corporation
- a Fortune 100 financial services firm
2000-2002
Applications Analyst
Designed and wrote utilities for web-performance testing group, mostly
in VB5 and VBA. Contributions enabled testing team to write more robust
test scripts more efficiently reducing overall testing cycle time;
standardize and prepared team reporting tools.
Performed performance testing on internal and external web applications.
Wrote and implemented standardization for writing code which increased
the efficiency of the team and reduced the learning curve for new
testers and non-technical management
Video Update
- third largest video store chain in United States
1998-2000
Applications Analyst
Based on business requirements, designed and wrote utilities for web applications group, mostly in DOS, C, perl & VBA.
Contributed to organization's preparation efforts in advance of Y2K.
Light Web development (perl/CGI and HTML).
Judd Frost Clothiers
- a small men's clothing boutique
1996-1998
Operations Director
Managed operations of a small men's clothing boutique. Company provided upscale clothing and services to individuals. Managed business operations to ensure ever increasing sales volume and improved profits.
Redesigned accounting and inventory control processes.
Addressed performance issues related to order management resulting in new tools and improved customer service and increased profits.
Managed vendors and contract help to ensure that products and services could be provided at a reasonable cost and in a reasonable timeframe.
Tim Turnquist Custom Clothing and Alterations
- a small tailor shop
1992-1997
Owner
Company provided a full range of men's clothing products services to individuals, upscale clothing retailers and small boutiques. Managed every aspect of business operations to ensure ever increasing sales volume and improved profits.
Various Tailor Shops and Clothiers
1982-1992
Tailor / Head Tailor
Lead teams providing tailoring expertise in partnership with sales staff. Problem solving and customer service leadership lead to continued business and customer satisfaction. Experiences reinforced interest in problem solving, process design and created solutions to meet customer needs.
EDUCATION
Concordia University, St. Paul, MN
Bachelor of Arts; Information Technology in Business
COMMUNITY INVOLVEMENT
Active Common Hope volunteer, religious and local children's activities. Functional in Spanish. Comfortable living and working in a multi-cultural, multi-lingual environment. Enjoy biking.
Programming
Skill
Last used
Experience
in years
Examples of Use
perl (mostly ActivePerl)
Current
5 - 6
Wrote Inventory Control/Asset Management application called COSAS as required by Common Hope in perl/CGI.
Wrote TimeCard, a time Management application as required by Common Hope in perl/CGI
Wrote several perl command line utilities for development group of Video Update
Wrote several perl/CGI objects for web-based sales reporting tool developed at Video Update
CGI
Current
4 - 5
See perl Examples of Use
HTML
Current
7
See perl Examples of Use
Used a proprietary tool with a VBA API to generate Dynamic HTML for a web based network security request application for USBank
Cascading Style Sheets (CSS)
Current
3
CSS is used in the COSAS (Inventory Control / Asset management) and TimeCard (Time Management) applications developed for Common Hope
Visual Basic (version 5 & 6)
2005
2 - 3
Used Visual Basic 5 and 6 to build utilities to improve or track process at USBank, Video Update and Judd Frost Clothiers
VBA
2006
4 - 5
Used with Access '97 and Access 2000 for clients of Synergy Information Services for various tasks.
Used VBA API to write customization and utilities for Raiser's Edge, Common Hope's purchased Contact Management Software.
Used VBA API to write customization and utilities for MIP, Common Hope's purchased Accounting Software.
Used VBA and Microsoft Access to write dozens of customized utilities and applications for Common Hope, USBank, Video Update, Judd Frost Clothiers and Tim Turnquist Custom Clothing and Alterations
Used the VBA API of Empirix, USBanks web-performance testing tool, to customize tests, process results and improve overall process.
Used a proprietary tool with a VBA API to generate Dynamic HTML for a web based network security request application at USBank
Used in Concordia University classroom for coding examples and practice
JavaScript
Current
2.5
Used JavaScript to do data validation and for customized user interaction in writing COSAS, the Control/Asset Management application for Common Hope.
C, C++
2001
1
Used C and C++ to build utilities to improve or track process at Video Update.
Used in Concordia University classroom for coding examples
Python, Java, Tcl
2000
General Working Knowledge.
Operating Systems
Skill
Last used
Experience
in years
Examples of Use
Windows (95; 98; ME; NT; 2000; XP; 2003 Server)
Current
10
As Systems Manager for Common Hope I installed, configured and maintained all aspects of Windows 2000 and 2003 Server networks and supported 2000 and XP clients
Some installation, configuration and maintenance in 95, 98, ME, NT at USBank, Video Update and Judd Frost Clothiers
Unix
2000
1
At Video Update worked on a Unix system to develop and write some utilities in Unix script
Linux
2004
1 month
When designing COSAS, the Inventory Control System for Common Hope, I installed and configured Mandrake Linux to run the application. After a month the decision was made by management to return to Microsoft Operating Systems on the network
DOS
2002
3
Wrote several command line (batch) utilities for USBank, Video Update, Judd Frost Clothiers and Tim Turnquist Custom Clothing and Alterations.
Installed and configured DOS systems for Judd Frost Clothiers and Tim Turnquist Custom Clothing and Alterations
Database
Skill
Last used
Experience
in years
Examples of Use
MySQL
Current
3
Designed implemented and maintained data storage in MySQL for COSAS, the Inventory Control/Asset Management application for Common Hope.
Designed implemented and maintained data storage in MySQL for TimeCard, a time management application, for Common Hope.
Microsoft Access
2006
5
Used with Access '97 and Access 2000 for clients of Synergy Information Services for various tasks.
Used Microsoft Access to write dozens of customized utilities and small applications for Common Hope, USBank, Video Update, Judd Frost Clothiers and Tim Turnquist Custom Clothing and Alterations
Used in Concordia University classroom to illustrate and practice concepts in database design, introduction to SQL and VBA coding
Microsoft SQL Server
2006
1.5
Used with MS SQL for clients of Synergy Information Services.
Used MS SQL Server at USBank to store performance test data
Sybase
2002
1
A Sybase Database was the back end of a proprietary tool used to generate HTML for a web based network security request application for USBank
Oracle
2000
1
Used Oracle while at Video Update
Design
Skill
Last used
Experience
in years
Examples of Use
Functional Design
Current
7
Used Functional Design for all design work until two years ago. I still use this more rapid development technique for some smaller components of a larger application or one-off utilities
Object Oriented Design and programming(OOD & OOP)
Current
2
Started using OOD & OOP for COSAS, the Inventory Control application for Common Hope, and most of the major components of COSAS employ OOD & OOP.
Received training in OOD, UML and OOP at Video Update in 1999 - 2000.
Received basic OOD and UML concepts at Concordia University in the classroom
Agile Design Methods
Current
5
Started using a less formalized approach to design while with USBank and have modified the process to fit the design needs at Common Hope for all design work.
Simple code samples are available on my web page at http://www.oocities.com/tailortim
A more thorough code review and/or demonstration of COSAS (the inventory control application developed for Common Hope) are available by appointment.
Contact this candidate