Sales High School
Resume:
Carol Elyse Davalos
Email: ********@**************.***
Address:
City: Bakersfield
State: CA
Zip: 93309
Country: USA
Phone: 661-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
I am a friendly, energetic, loyal and dedicated individual who has an ambition to succeed in any given environment. I love to learn new things and am always up for a challenge, whatever the situation. I get along well with others, a team player as well as a team leader and work efficiently on my own. I am a fast learner and efficient in a fast paced environment. Work well under stress and deadlines. I am seeking a position where I can develop and excel while giving my best to an employer.
Educational Background:
High School Dipolma from Cerro Coso Community College, Ridgecrest CA 1/2001 to 6/2012 (Business Administration)
Job History / Details:
Core Strengths
Cash flow management
Multi-line phone usage
Mediation
Strong organizational skills
Listening skills
Creative problem Solving
40WPM
10-Key
Calendaring
Detail oriented
MS Windows proficient
Fast learner
Strong client relations
Exceptional communication skills
Sharp problem solver
Data Entry
Microsoft Office
Time Management
Education
2013 Cerro Coso Community College Ridgecrest, Ca
Business Administration
Coursework in Business Administration, Organizational Development and Accounting
Continuing education in Accounting
Conflict Resolution
Human Relations in Business
Work Experience
September 2008 to September 2012
AltaOne Federal Credit Union Bakersfield, CA
Member Service Specialist
Greeted members entering the credit union to ascertain what each member wanted or needed.Trained new employees by providing knowledge of specific tasks and policies.Ensured superior customer experience by addressing member concerns, demonstrating empathy and resolving problems on the spot.Submitted loan applications to the underwriter for verification and recommendations.Successfully closed an average of $200,000 in loans per month.Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Directed calls to appropriate individuals and departments.Built long-term customer relationships and advised members on promotions.Maintained positive attitude to make member's experiences memorable and pleasant.Asked open-ended questions to assess member needs. Regularly sought opportunities to up sell and add on additional merchandise.Provided an elevated customer experience to generate a loyal clientèle.
October 2007 to September 2008
Account Control Technology Bakersfield, CA
Portfolio Rep
Originated, reviewed, processed, closed and administered client and borrowers accounts.Maintained strict confidentiality of bank records and client information.
Maintained friendly and professional customer interactions. Processed incoming payments, Secured guaranteed payments for delinquent accounts.
February 2005 to July 2007
T-Wireless Ridgecrest, CA
Lead Sales Associate
Greeted customers in a timely fashion while quickly determining their needs.
Described use and operation of merchandise to customers.
Recommended merchandise to customers based on their needs and preferences.
Received and processed cash and credit payments for in-store purchases.
Wrote sales slips and sales contracts.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Worked as a team member to provide the highest level of service to customers.
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