Customer Service Marketing

Crystal Cervantes

Email: ********@***********.***

Address:

City: North Hollywood

State: CA

Zip: 91601

Country: USA

Phone: 510-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Well-qualified marketing professional adaptive to changing market conditions. Demonstrated ability to provide leadership to an organization with a focus on revenue and product longevity.

Educational Background:

High School Dipolma from Laney Community College, Oakland CA 1/2001 to 11/2012 (Business)

Job History / Details:

Career Focus

Well-qualified marketing professional adaptive to changing market conditions. Demonstrated ability to provide leadership to an organization with a focus on revenue and product longevity.

Summary of Skills

Social media marketing

Product management

Trade show management

Strong organizational skills

Seasoned in conflict resolution

Customer service expert

Marketing savvy

In-depth knowledge of Google key word research tools

Bilingual - Spanish

Policy/Program development

Training development

Skilled multi-tasker

Meticulous attention to detail

Advanced in MS Office (Word, Excel, Power Point, Outlook)

Professional Experience

February 2012 to April 2012

Monster Brisbane, Ca

Accounts Management Department

*Developed Spanish customer service department*assisted with bilingual issues and projects* helped out any customer technical service issues* trained new employees with new procedures* created new procedures and templates for their customer service

August 2011 to June 2012

ToutApp Inc San Francisco, Ca

Marketing Associate (Contract)

*Initiated partnerships with potential clients and investors*Attended a variety of conferences to educate and promote the company*Provided development towards the marketing plans along with consumer base and serviced accounts. *Expand services into new target markets using mix marketing strategies to increase brand awareness

April 2011 to December 2011

Bay Marketing Emeryville, Ca

Marketing Associate

*Worked with different campaigns creating new ideas to market their brand*Coming up with new strategies to use in sales*Created strategies for person to person sales*Worked closely with clients in meeting their needs and the needs of consumers

July 2009 to April 2011

PartyCity.com Pleasanton, Ca

E-Commerce Content Writer/Online Merchandiser

Handled the task of writing unique titles and descriptions for the various new products* Assigned to write quality content for different webpages for the company*Assisted on the HTML coding for all webpages*Merchandised the visuals of the new products on site*Developed new business relationships with major vendors*Photography direction for new products*Assisted bilingual customers for CS* Conducted interviews for Customer Service department*Collaborated with our warehouse to promptly solve major issues with receiving new products from vendors

February 2008 to March 2009

Wells Fargo Antioch/Concord, Ca

Sales Associate Supervisor/Assistance Visual Coordinator

Assisted customers with questions or issues regarding their accounts received via phone and/or email* Provided professional, accurate and prompt responses while maintaining productivity and following company policies and procedures*Updated customer information*Researched fraud on customer accounts*Used computerized systems for tracking, information gathering, and/or troubleshooting

Education

Laney Community College Oakland, Ca

Present Business

Various courses in Business, Business Marketing, and Business Law, Psychology, Fashion

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