Corinna Washer

Email: abpoe7@r.postjobfree.com

Address:

City: Denison

State: TX

Zip: 75020

Country: USA

Phone: 903-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communication and relationship-building skills. Visionary Leader with continual focus on strengthening peer/client confidence through prompt, courteous interaction, ability to mitigate stress, and comprehensive mastery of applicable guidelines and processes. Top-Notch professional with experience in diverse settings including Education, Sales, and Health Care.

Educational Background:

High School Dipolma from Southeastern Oklahoma State University, Durant OK 1/2001 to 12/1991 (Education)

Job History / Details:

Career Overview

Best-In-Class Customer Relations Specialist with excellent communication and relationship-building skills. Visionary Leader with continual focus on strengthening peer/client confidence through prompt, courteous interaction, ability to mitigate stress, and comprehensive mastery of applicable guidelines and processes. Top-Notch professional with experience in diverse settings including Education, Sales, and Health Care.

Major responsibilities have included: Extensive Oral and Written Communications; handling sensitive information with discretion; timely resolution of client applications and issues; interpretation and implementation of technical documents without direct supervision; extensive research; intuitive comprehension of new software applications; reliance on self-directed activities that contribute to and enhance employer goals; and student success/client satisfaction based performance.

Skill Highlights

Bachelor Degree in Education

Compelling Teacher/Trainer

Aptitude for Mental Math

Natural Knack for Grammar and Spelling

Analytical/Critical Thinker

6 Years Customer Service Experience

6 Years Office Experience

Good Judgment Skills

Exceptional Organizational/Time Management

Microsoft Office Proficient

Outlook

Word

Excel

Detail and Goal-Oriented

Rapidly Adapts to New Software Environments

Ability to Effectively Multi-Task

Types 50 WPM

Core Accomplishments

Independently defined and implemented a step by step approach to facilitate a special request from a large-scale physicians group. The group needed to condense 30 billing numbers with 800 members into a single billing group without a negative impact to the claims/payment cycle. Worked closely with the groups' credentialing specialist and completed this project three weeks prior to internal management expectations. Received letter of commendation from the CFO of the client group. Excerpt: "Ms. Washer exemplified positive customer service in working with my staff, Annie White, Provider Enrollment Coordinator. I applaud Ms. Washer's attitude of cooperation and teamwork." Andrew Casas, CFO, UT Physicians

Submitted process improvement suggestion which was implemented by management as a means of providing in better direction to the applicant, reducing the number of non-processable applications received and thereby reducing the overall pending inventory.

Boosted overall customer feedback to its highest potential (99.9 percentage ) by to re-engineering the store layout so that each product listing included all information relative to the featured product, multiple ways to interact with Customer Service, and active links to all other available products. Pro-actively gave positive feedback to customers immediately upon receipt of payment and then followed through with personal service to ensure customer satisfaction and reciprocal positive feedback.

Professional Experience

September 2008 to November 2012

Trailblazer Health Enterprises, LLC Denison, TX

Medicare Provider Enrollment Analyst

Reviewed client enrollment applications and performed related research to ensure that provider credentials and licenses met minimum qualifications for participation in Medicare.

Protected confidential client information (according to HIPAA and Privacy Act laws) through participation in corporate compliance program and personal level of alertness to "key" fraud indicators

Communicated with applicants verbally and orally to obtain additional documents related to enrollment, assist with completing forms, and provide an overview of the process and time line from initiation to completion.

Accurately entered applicants' enrollment data into web-based software application (PECOS) while consistently meeting or exceeding production expectations.

Entered clear, concise, detailed comments in internal tracking system to aid Customer Service team in responding to incoming inquiries.

July 2006 to June 2008

SignWarehouse.com Denison, TX

Online Marketing/Customer Service

Created and maintained online store using Dreamweaver software

Boosted overall eBay customer feedback from 99.4 percentage to 99.9 percentage

Used digital photography to feature products in auction listings

Wrote and published detailed product information including technical specifications.

Responded to written and oral customer inquiries related to pricing, warranty, shipping and product overview.

Regularly verified product inventory to ensure availability of products (due to online and live sales sharing the inventory)

Entered sales orders into software program for warehouse fulfillment and shipping

Logged/tracked technical support tickets and followed up to ensure complete Customer Satisfaction

Provided detailed weekly reports (spreadsheets) to management for data analysis

August 2003 to May 2006

Denison ISD Denison, TX

Substitute Teacher

Taught Pre-K through 5th grade (including special needs) students in all curriculum areas

Supervised students in various settings (classroom, playground, lunch room, gymnasium, field trips, academic state testing, etc)

Maintained computerized grade book during extended assignments

Participated in planning weekly lessons with TEAM (grade level teachers)

Provided one on one remediation when necessary

Scheduled/conducted conferences with parents to discuss academic progress and/or behavior issues

Education

Southeastern Oklahoma State University Durant, OK

Bachelor of Science Education

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