Manager Technical Writer

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Molly Malsam

*****@***********.***

Experience

Since

March 2000, I have been working as a consultant on a project basis for

various companies in order to enhance and broaden the scope and variety of

my work.

Information

Developer, May 2004

present

Information Management

Research, Denver,

Colorado

Updating documentation for new product release of

document management software

Setting up single sourcing system using FrameMaker

and WebWorks Publisher

Online

Help Developer, February

2004 May 2004

Dynamics

Research Corporation, Denver,

Colorado

Revamped online JavaHelp system for J2EE development

software by restructuring and applying information mapping to

prepare for XML-based content management system

Worked with a high-performance team of writers,

usability specialists, and internationally-based SMEs

Technical

Writer, May 2003

December 2003

Galileo

International, Denver,

Colorado

Wrote architectural overview, developers guide, and

other supporting materials for service-oriented architecture built on

J2SE platform using the

Rational Unified Process (RUP)

Created, organized, and managed documentation

library for project team

Technical

Writer, June 2001 December 2002

FRx Software, Denver, Colorado

Began development of entire product suite for new financial

reporting software solution with a team of writers

Created HTML Help system for financial

reporting services Web-based

application

Designed and authored technical installation guides

for various products

Wrote "Getting Started"

guides for customized product versions

Technical

Writer/Trainer, September 2000 May 2001

Rhythms NetConnections,

Englewood, Colorado

Developed and delivered technical training materials

for DSL company s Sales Engineers

Received composite feedback rating of 3.7 out of 4.0

for training conducted

Created comprehensive self-paced handbook for Sales

Engineers that reduced the need for fly-in training, saving the

company thousands of dollars

Used online conferencing to deliver training whenever

possible to further reduce costs

Technical Writer July 2000 September 2000

ICG Communications,

Englewood, Colorado

Created guide for new developers, which streamlined and

standardized operations for telecommunication company s internal

systems developers

Developed standard templates and style guide for all

department documentation

Composed online Help for Web-based applications

Technical Writer, March 2000 June 2000

MediaOne Group,

Englewood, Colorado

Updated Folio Views online library and training

materials for the human resource department s customized application

of PeopleSoft 7.5

Lead Technical Writer, November 1998 March

2000

Experian, Englewood, Colorado

Authored and maintained all user documentation for

company s database marketing software products, including both

Windows-based and HTML-based online Help, product release notes, and

internal style guides

Received promotion to Lead Technical Writer after five

months of employment

Technical Writer/Editor, November 1997 November 1998

The

Polk Company, Denver, Colorado

Developed print and online user documentation for database marketing

software products and direct mailing list services

Authored and edited client presentations and internal product

reference materials

Provided content and Web site design for company intranet

Technical Writer, May 1996 August 1996

Benchmark Foam

Incorporated, Watertown, South Dakota

Composed training manual that explained how to operate

all company s foam-making equipment and machinery

Developed Safety Measures guide conforming to OSHA

regulations

Prepared multimedia presentation for new employee

orientation

Call Center Manager, May 1990 August 1995

Citibank,

Sioux Falls, South Dakota

Managed the collections department call center systems, supervised

over 60 employees,

and fielded all escalated calls

Directed and wrote supporting documentation for department projects

Updated National Collections Training Guide for new

systems

Education

The

Annenberg

School for Communication,University of Pennsylvania,

Philadelphia

Master of Arts May 1997

Augustana College,

Sioux Falls, South Dakota

Bachelor of Arts

May 1994, Magna Cum Laude

Software Knowledge

Adobe FrameMaker

RoboHELP

Office

Microsoft

Office

Quadralay

WebWorks Publisher

Jasc Paint

Shop Pro

Macromedia

Dreamweaver

Visio

Professional

Adobe Photoshop

Adobe

Acrobat

Microsoft

FrontPage

Visual

Intercept Manager

CVS

Visual

SourceSafe

Livelink

Microsoft

Sharepoint

Folio

Views

QuarkExpress

Honors and Activities

Received

the President s Award twice for service to the Society for Technical

Communication (STC) local chapter

Manager

of the STC Salary Survey committee, which surveys over 500 members and

produces a detailed and highly respected salary report

Contributor

to STC Chapter publication (Technicalities) and member of the Web Site

Committee

Volunteer

as a court appointed special advocate for children (CASA)

Recipient of the Citibank Service Excellence Award, given to 7

employees out of over 2,000

Recipient of the first Augustana College Government Department

Writing Award; established a trust fund for its continuation

If you are interested

in learning more about my skills and services, please contact me at *****@***********.***.

I produce top-quality documentation and I have

impeccable

references.

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