Technical Writer Software

Ayres shannon resume.*.**.** Document Transcript

SHANNON TRIBICH AYRESwww.linkedin.com/in/shannonayres 925-***-**** *********@*****.*** SENIOR TECHNICAL WRITERHigher profits: Create clear, complete documentation, thus reducing technical support and returned products. For example: wrote installation guide that enabled worldwide customers to install the software themselves so technical support personnel no longer needed to travel throughout Europe and Asia to install the product. Write documentation that increases user satisfaction, leading to more word-of-mouth recommendations and sales.Better products: Passion for usability and user interface design. Add value to products by suggesting design and usability improvements, and standardizing text and UI elements. Catch inconsistencies and defects in user interfaces and bugs in software. Identify and correct errors in coding and calculations. Actively participate and contribute during team meetings, for both product and documentation issues.Wide range of industry experience: Localization and globalization. Former programmer/software engineer. Former accountant (auditing, P & L statement, and balance sheet). Eight years banking.Specialized expertise: Expert in FrameMaker and Word. Accomplished graphic designer (Visio, PowerPoint, SnagIt). Analytical yet creative. Equally right- and left-brained, with extensive problem-solving and research abilities. Excellent English composition and grammar skills, with great eye for formatting, graphics, and document design. Research, design, write, illustrate, edit, and index all types of technical documents for software and hardware. Set up departmental standards and procedures; create style guides; design templates; select software. Social networking: LinkedIn, Facebook, Twitter.Accomplishments: Five STC awards for technical writing and editing. Foreign languages: French, Italian, Latin, British English. Full university scholarship (academic, books, and living expenses).TECHNOLOGY AND TOOLSAcrobat, Agile Scrum, Author-it (Authorit), C, C++, Chrome, client/server, computer security and authentication,Confluence, CVS, DITA, Dreamweaver, Eclipse IDE, Enterprise Computing, Exchange, Firefox, FrameMaker, Frontpage,FullShot, GNU, Google SketchUp, HTML, Illustrator, IIS (Internet Information Server), Information Mapping, InternetExplorer, J2EE, J2ME, Java ME, Java, Javadoc, Javascript, JIRA, Linux, Mac, MediaWiki, MS-DOS, MS Office (Word,Excel, PowerPoint), networking, Open-Office, PaintShopPro, Perforce, Perl, PHP, Plone, RAID, PowerPoint, RoboHelp,SaaS, SGML, Sharepoint, SnagIt, Subversion (Tortoise SVN), UNIX, Use Cases, vi, Visio, Visual Basic, VisualSourceSafe, WebWorks, Wiki, Windows, WinHelp, XML.TYPES OF DOCUMENTATIONUser, systems, installation, and API/SDK manuals; functional and programming specifications; training and curriculummaterials; test and setup procedures, technical descriptions, data sheets, and style guides; design documents, systemand configuration requirements; book/project plans and schedules; marketing materials and white papers; web-baseddocumentation (including wikis); and online help systems.EXPERIENCESCEA (Sony PlayStation), Foster City, California (Contract Writer/Business Aide, 2010 present)As Business Aide to Global Director, work on special projects assuming high degree of confidentiality. Write Excel macros,create pivot tables, research topics, produce reports, write departmental procedures, create job descriptions, develop org.charts, edit manuals, etc. Wrote User Interface Style Guide and Localization Style Guide for PlayStation products. -1- Shannon Tribich Ayres 925-***-**** *********@*****.******** Immersion Software, Alameda, California (Contract Technical Writer/Editor, 2010)Wrote and edited documentation for armed forces mission rehearsal and training on game development platforms.Tiburon, Pleasanton, California (Contract Technical Writer/Editor, 2009)Ported Corrections (prison) Management user manual from FrameMaker to Word, then edited and updated it, while alsocorrecting existing mistakes in the manual and identifying previously-overlooked software bugs.Support.com (SupportSoft), Redwood City, California (Senior Technical Writer/Editor, 2008)Wrote scripts and service guides for solutions engineers, who connect to customers PCs over the Internet and runsoftware to correct problems with the PCs. Thoroughly edited and rewrote UI text.Velti (Ad Infuse), San Francisco, California (Contract Technical Writer/Editor, 2008)Wrote and edited documentation (including release notes, bug reports, and dashboard user guides) for Ad Infuse a mobileadvertising solution provider.Motorola Mobile Devices, Sunnyvale, California (Contract Technical Writer/Editor, 2006 2007)Wrote, edited, and illustrated developer guides, tutorials, online help, technical articles, release notes, wiki, APIs, andSDKs, for mobile applications running on mobile phones that used Java ME (J2ME). Renamed SDK to better fit with theproduct line.Vodafone, Walnut Creek, California (Contract Technical Writer/Editor, 2005 2006)Wrote and edited software documentation and use cases for Vodafone, an international mobile telecommunicationscompany.Adteractive, San Francisco, California (Contract Technical Writer/Editor, 2005)Wrote technical support documentation for Adteractive, a digital marketing company that delivers leads and newcustomers to advertisers on a pay-for-performance basis.Gap Inc. Direct, San Francisco, California (Contract Technical Writer/Editor, 2005)Wrote documentation for Web Support engineers, including restart procedures for UNIX servers. Documented ordermanagement, online merchandising, marketing, reporting and CRM operations and tools, and online retail operations.Worked with project leads and software engineers to develop content standardization and structure across documentationdeliverables. Edited trouble-shooting support guides (written by engineers) and enforced strict standards for these guides.Examined and revised HTML code to correct formatting and inefficiency issues.ActivIdentity, Fremont, California (Contract Technical Writer/Editor, 2004 2005)Wrote documentation and created Help system for ActivIdentity Single Sign-On, computer authentication software.Designed and created FrameMaker template. Member of style guide committee. Edited software guides, manuals, anddocuments for other departments.Metavente (Vicor), Richmond, California (Lead Technical Writer, 2001 2004)Designed, wrote, and edited user documentation for RIDS (Receivables Information Delivery System), an image-enabledlockbox system. Documented both hardware and software products. RIDS lets financial institutions receive and processpayments directly into their customers accounts and lets the customers view those transactions via the Internet.SkillSet Software (defunct 4/01), Pleasanton, California (Documentation Manager, 1999 2001)Designed, wrote, and edited product documentation for Employment Exchange, a scalable, web-based, enterprise, work-force-management application spanning nearly every aspect of the hiring and recruiting process. Set up documentationstandards and procedures; wrote documentation project plans and estimates; supervised/mentored junior writer. Activemember of UI team. Recommended product design and usability improvements and standardized text and UI elements.McAfee (Secure Computing), Concord, California (Senior Technical Writer, 1997 1999)IBM (Informix), Menlo Park, California (Senior Technical Writer, 1996 1997)Inovis (Premenos), Concord, California (Senior Technical Writer, 1993 1996)EDUCATION Bachelor of Science (Honors): Mathematics, Economics, Statistics; Salford University, England Top 2% of population full scholarship (academic and living expenses) Teaching Certificate Course: Brunel University, Middlesex, England 18 credits towards MBA in Marketing: Baruch College, CUNY, New York -2-