Manager Technical Writer
Resume:
C arlsbad, CA *****
Ron Lewis w ww.xronlewis.com
x ********@*****.***
Senior Technical Writer
Broadly experienced writing professional and businessman with eleven years of technical
writing experience in demanding work environments including four years with technology
industry leader, Cisco Systems, and other technology giants such as Qualcomm, Motorola, and
most recently, Quantum, the global leader in database backup services, disaster recovery, and
data protection. Have received individual achievement awards for outstanding performance and
documentation support. Experienced in web page design and possess excellent problem solving,
interpersonal, organizational, communication, and design skills. Have a sense of humor, am
self-motivated, and work well in a team environment or autonomously.
PROFESSIONAL EXPERIENCE
Quantum, Irvine, CA July 2010 September 2011
Contract Technical Writer Used Adobe FrameMaker to update, edit, and revise large
documentation sets including installation guides, user guides, FSMs, site planning guides, and
release notes for various products, including the DXi8500, which is a high performance de-
duplication solution for database backups, disaster recovery, and data protection. Collaborated
and worked with a diverse team of software and hardware engineers, SMEs, and technical
writers. Updated graphics and line drawings using Adobe Illustrator and PaintShop Pro.
Motorola, San Diego, CA March 2008 February 2010
Contract Technical Writer Collaborated and worked with a diverse team of software and
hardware engineers, SMEs, and technical writers. Managed the writing, updating, rebranding,
editing, and publishing of Motorola software and hardware documentation sets. Used Adobe
FrameMaker, InDesign, Acrobat, and MS Word to write and update various documents such as
the Mover Installation and Operating Guide (which transcodes and securely transfers recorded
content from Mover devices to PMPs), the T-View EMS Operating Guide (which helps Motorola
customers install, configure, and manage their CP and SE devices), the M-eMTA Chassis
Installation Guide (which installs and configures the SBV5506 chassis), the Electronic Product
Support Plan User Guide (which describes the functionality of a web-based tool that
electronically tracks the PSP), the CherryPicker Update Utility (CUU) Installation and Operating
Guide (which provides bulk software updates for specific versions of CherryPicker product line),
CUU Release Notes, etc.
Qualcomm, San Diego, CA April 2007 March 2008
Contract Technical Writer Wrote the BREW and uiOne Error Code documents, which provide
descriptions and resolutions to various error messages that appear in different software
products. Wrote the Billing Service Installation Guide and updated the entire uiOne Glance
Mobile Modules documentation set, which includes the Glance feature overview, testing
guidelines, developer guide, and release notes. Updated and edited the Customization Toolkit
Device Manufacturer Guide and the Customization Toolkit Operator Guide and wrote release
notes for the Theme Developer Kit and the Application Manager for Smaller Screen Resolution
Displays. Also responsible for generating PDFs, filing, and updating documents.
Tut Systems, San Diego, CA August 2005 June 2006
Contract Technical Writer Utilized Adobe FrameMaker to re-brand, edit, and update a large
documentation set consisting of product, installation, introduction, configuration, and
monitoring guides for industry leader in deploying next-generation video and IP services over
broadband networks. Consolidated the full T-View documentation set into a "special edition"
subset with an emphasis on special video services. Successfully researched, planned, and wrote
the quick start guide for managing Astria Content Processors (CPs) to help customers install,
configure, and manage their CP devices and to reduce customer support calls. Restructured
various books in the documentation set to enhance readability and usability.
Dot Hill Systems, Carlsbad, CA September 2004 August 2005
Technical Writer Wrote and updated software and hardware installation manuals, quick install
guides, contents sheets, online help, and users guides for a leading network storage solution
company. Edited, managed, maintained, and published technical documentation sets for current
and future releases. Fixed and modified FrameMaker templates. Used single source files to create
printed and online documentation sets for customers and original equipment manufacturers
(OEMs). Collaborated and worked with a diverse team of software and hardware engineers, SMEs,
and technical writers.
Cisco Systems, San Diego, CA December 2000 Sept 2004
Technical Writer - Researched, planned, wrote, revised, updated, and published significant portions
of the Cisco Building Broadband Service Manager (BBSM) software and hardware documentation
sets. Always met goals and challenging deadlines even when the project scope and delivery dates
changed. Member of the Ethernet Access Group (EAG) documentation survey team, which collects
customer feedback to improve document quality and usability. This effort helped reduce technical
support calls by 12%. Received the Cisco Individual Achievement Award for outstanding
performance and excellent documentation support.
Projects include the following:
Installation Guides Wrote complex Cisco BBSM software installation procedures for several
releases of the product.
Release Notes Wrote approximately 90 sets of BBSM release notes, including service
packs and patches.
Hardware Assembly Guides Wrote the BBSM and BBSM Hotspot hardware assembly guide
procedures for several releases of the product. Captured the digital images for these
documents.
Upgrade Utility Guides Wrote the Cisco BBSM upgrade utility guide procedures for several
releases of the product.
User Guides Collaborated with other writers. Researched, wrote, edited, and revised
various chapters in two releases of the Cisco BBSM user guides.
Online Help Rewrote, edited, and formatted the online help for two releases of Cisco BBSM
using RoboHELP 2000.
CAIS Software Solutions, San Diego, CA May 2000 December 2000
Technical Writer - Co-authored the IPORT Broadband Provisioning System (BPS) Installation Guide.
Received the Southern California Unified STC 2000-2001 Technical Publications Competition -
Award of Excellence for this document. Acquired by Cisco Systems in 12/2000.
Thomas Maddy Communications, Seattle, WA 1999 2000
Website Designer - Performed website design, development, and maintenance for this regional
marketing company. Created web pages using HTML code. Transferred files using FTP.
Designed and developed Microsoft Access databases. Ran queries and generated reports.
EDUCATION
UCLA TECHNICAL COMMUNICATIONS CERTIFICATE PROGRAM - Completed 7 of 10 courses with a 4.0 GPA.
NORTH SEATTLE COMMUNITY COLLEGE - Computer Information Systems Programming Certificate, 1999
WESTERN WASHINGTON UNIVERSITY, Bellingham, WA - BA Business Administration, 1987
TOOLS
Adobe FrameMaker, Acrobat, PhotoShop, InDesign, Microsoft Office Suite, Visual Basic, Paint Shop
Pro, RoboHELP, SnagIt, HTML, UNIX, and Visio.
AWARDS
Cisco Systems (February 2004) - Received an Individual Achievement Award for
outstanding performance and excellent documentation support.
Southern California Unified STC 2000-2001 Technical Publications Competition.
Award of Excellence for IPORT Broadband Provisioning System (BPS) Installation Guide.
Ron Lewis, page 2
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