Engineer Technical Support
Resume:
Ahmed M. Hemaid,Curriculum Vitae
*******@******.***.**
Objective
I am searching for a job opportunity that will allow me to learn more about the engineering work environment while I can improve and upgrade my academic and technical skills all the time according to the global market trendsEducation
Master’s DegreeMaster in Computer Application at Bangalore University, India, June 2008
Bachelor’s DegreeB.S. in Computer Engineering at the Islamic University, Palestine, May 2004Work Experience
Full-Time Jobs:
Oct.2010-Present Network Engineer – El Wasat Company for Media (Felesteen Newspaper)
Gaza, PalestineManaging and Configuring of the Enterprise Servers (Win200X & Linux)Making a VPN Site to Site ConnectionSecuring the LAN of the companyProviding IT technical support to Employees
Feb.2010-Aug.2010 IT Support Engineer – Elite Digital Systems (MAF Leisure)
Dubai, UaeAdministration and configuration of the HP ServersCoordinate with manufacturing unit to resolve production issuesInstalling software products, applications, database systems, networking and other related applicationsWork with technical teams to enhance the quality of the productsInteract with customers and resolve technical issuesGuide, mentor and lead technical staff in ensuring product support
Jan. 2009–Dec. 2009 IT Helpdesk Engineer – Higher Colleges of Technology Abu Dhabi, UaeWorking as a Team Leader in MOE Call CenterManaging and scheduling of the required tasksProviding IT technical support to clientsLogging calls into the call management systemAdministration and configuration of the Dell Blade ServerManaging VOIP call center systemsInstallation and configuration of operating systems, software patches and Windows servers and SQL Database ServerConfiguration of Cisco switches and routersAdministration of Symantec Backup Exec
Jan. 2008–Sept. 2008 IT Instructor & System Support Engineer– STC Training Institute
Bangalore, IndiaProvides end-user support for the InstituteResponsible for installing and configuring the systemsProviding IT training courses range of subjects: – Network+, CCNA and CCNP
Part-Time Jobs:
Feb.2011-Present IT Teacher – The Islamic University Of Gaza
Gaza, Palestine
- Teaching IT courses
- Subject which I taught (Digital Design, Data Structure and Algorithms using JAVA)
Dec.2009 –Feb 2010 IT Instructor & IT Support – Emirates Institute of Technology
Abu Dhabi, Uae
- Providing IT training courses (ICDL, CCNA and IT Courses)
- Providing IT technical support
- Performing multitasks regarding improving the quality of service in IT courses training.Certifications
Jul.2007 Certificate: Cisco Certified Network Associate – CCNA
Nov.2007 Certificate: Cisco Certified Network Professional – CCNP
May.2008 Certificate: Cisco Certified Information Security Specialist
Jul.2008 Certificate: Cisco Certified Firewall Specialist
CISCO #: CSCO11252318Projects
Project (1)
Title: “Virtual Private Networks (VPNs)”
Date: Feb.2008 – Jun.2008
Place: Inter-Networkz, Bangalore, India
Works done:
- Administration of Cisco Adaptive Security Appliance “ASA”
- Administration of Cisco Intrusion Prevention System “IPS”
- Design & Implementation of Site to Site, Remote Access and Dynamic Multipoint VPNs
Project (2)
Title: “WAN and LAN Network Design using fiber optic”
Date: Jun.2003 – Sep.2004
Place: Governmental Computer Center GCC, Gaza, Palestine
Works done:
- Planning and Designing GCC LAN
- Designing government WAN network
- Connecting the GCC WAN and LAN using fiber optic cables
Project (3)
Title: “RSA Encryption and Decryption using C++”
Date: Sep. 2007 – Jan. 2007
Place: CMR Institute of Management Studies, Bangalore, India
Works done:
- Designing the Concept
- Implementation and Coding
- Testing and Verification
Project (4)
Title: “Online Exam Web and Windows Application”
Date: Feb.2007 – Jun.2007
Place: CMR Institute of Management Studies, Bangalore, India
Works done:
- Software Requirement Analysis
- System Analysis and Design
- Code Generation
- TestingTrainings
7.2011 – 8.2011 CCSP, Securing Cisco Switches and Routers, Self-Study
8.2007 – 9.2007 CCNP, ZOOM Technologies Pvt. Ltd., Hyderabad, India
4.2006 – 6.2006 CCNA, Top Gun Network Technologies Pvt. Ltd., Bangalore, India
1.2005 – 4.2005 Oracle OCA 8i, the Islamic University, Gaza, Palestine
9.2004 –12.2004 MCSA (Ms Windows Servers), IUG, Gaza, Palestine
8.2004 – 9.2004 Young leadership and strategic planning, Alkarmel center, PalestineSkills
Operating Systems Linux, Ms-Dos, Ms Windows XP, Vista and Server series
Programming Languages Java, Dot Net, Assembly, C++ and C sharp
Database Technologies Oracle, Ms-Access and SQL Server
Networking Technologies Cisco (Routing, Switching, Security and Wireless), Dell and MicrosoftProfessional StrengthsHaving Communication skills and the ability to deal with customersHard worker, sincere and a team playerWorking knowledge on hardware, Software and networking
Ahmed Hemaid Info
CCNA, CCNP
Firewall Specialist
Information Security Specialist
Master in Computer App
Becholar in Computer EngSite ContentsLinksSearch
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