Content Technical Writer

Barbara L. Casaly

bcasaly @ comcast.net

(Word)Summary

Senior technical writer/web content specialist with extensive experience writing user documentation, including user guides, reference manuals, online help, release notes, product specification sheets, and web content:Possess in-depth knowledge of FrameMaker, Word, and other software used for writing and producing user manuals, installation guides, training materials, pre-sales marketing materials, and online help Used FrameMaker at GTECH to write user manuals for lottery personnel; at Omgeo to write user guides and reference manuals for investment managers and broker/dealers; at Invensys to write user manuals on alarm management and operating system administration; and at The Foxboro Company to write user manuals and product specification sheets Ramp up quickly with technology and software using a variety of methods to acquire new skills and knowledge Work effectively in sole contributor and team environments Collaborate with other team members to share knowledge, complete project deliverables, and share the workload Work efficiently on-site or off-site, planning time, tracking hours precisely, and meeting project deadlines Learn the formatting, standards, and terminology used by the company to produce documentation consistent with existing documentation or that being produced for the project or website Computer Software Experience

General Word, Excel, Adobe Acrobat Professional, SharePoint, PowerPoint, Visio, Paint Shop Pro

Technical Writing FrameMaker, MadCap Flare, Adobe RoboHelp, SnagIt, HyperSnap

Web Content/Accessibility Dreamweaver, HTML/XHTML, CSS, Tridion CMS, TeamSite CMS, TerminalFour CMS, Contribute CMS, Drupal CMS, WS-FTP ProEmploymentContract Positions

Web Content Publisher Fidelity Investments, Boston, MA

Feb. 2012 - Aug. 2012 Assisted with the migration and update of the Fidelity public-facing website to a new content management system, which included saving for college/529 plans, estate planning/inheritance, and mutual funds.Involved entering and formatting new and existing web content, and coordinating and performing quality control peer review.

Technical Writer/Editor TRA360, West Newton, MA

Nov. 2011 - Dec. 2011 Wrote an internal company document for a web-based configuration tool.Copy edited a document for a pharmaceutical company.

Technical Writer GTECH Corporation, Providence, Rhode Island

May 2011 - Sept. 2011 Used FrameMaker to revise user documentation for the Illinois and California Lottery systems.

Web Content Specialist Digitas LLC, Boston, Massachusetts

Dec. 2010

Oct. 2010 - Nov. 2010

April 2010 - July 2010 Entered content requested by clients into TeamSite CMS for commercial websites. Content was provided in several languages including French, Spanish, and Polish.Assisted in the redesign of copy decks for website content and localization.Prepared copy decks in Excel for translation into foreign languages, reflecting the variation in web content for the geographical region.

Web Conversion Specialist UMass Dartmouth, North Dartmouth, Massachusetts

Nov. 2009 - Feb. 2010 As part of a team of web content specialists, assisted in the transition of the university website content to the TerminalFour (T4) content management system.Provided informal training to the Dean of College of Engineering as part of the transition of website maintenance to the college.

Technical Writer Omgeo LLC, Boston, Massachusetts

Sept. 2008 - June 2009 Using FrameMaker, revised documentation for Omgeo Central Trade Manager, ALERT, and OASYS, products for investment managers and broker/dealers to automate post-trade operations. Document types included message specification, installation, and user interface guides.

Technical Writer Pearson Education Core Technology Group, Boston, Massachusetts

May 2008 - Sept. 2008

Jan. 2005 - Sept. 2006 Using Flare, wrote web-based online Help for a college-level grade book product and for an electronic publishing

authoring tool and viewer.Using Contribute CMS, maintained web pages for the Core Technology Group’s intranet.

Web Accessibility Coordinator Commonwealth of Massachusetts, Information Technology Division (ITD), Boston, Massachusetts

Dec. 2007 - April 2008

Oct. 2006 - July 2007

April 2004 - Jan. 2005 Responsible for the Executive agency website accessibility audit mandate, which involved communication, documentation

and training, analysis, and website remediation. Wrote and maintained information

on web accessibility for agencies.As project coordinator, managed the revision of the Commonwealth Web Accessibility Standards, which involved

leading meetings of agency webmasters, maintaining a project website, doing research, writing documentation, and

compiling web accessibility resource information.Used TeamSite to add and update content on the Information Technology Division website, www.mass.gov/itd.

Technical Writer Invensys Process Systems, Global Learning Services, Foxboro, Massachusetts

Oct. 2007 - Nov. 2007 Edited the Technical Instructional Design Process document using Word and Visio.Created and applied Word templates to instructional design supporting documents and training manuals.

Documented how to use the templates to update course collateral. Relevant Past Positions

Contract Technical Writer Invensys Foxboro Company, Foxboro, Massachusetts

Using FrameMaker, wrote and revised documentation on alarm management, Windows XP system administration, and Solaris 8 system administration.Using Robohelp, wrote and revised Windows Help for alarm management, a process control configuration utility, and real-time historical trending.

Permanent Technical Writer The Foxboro Company, Foxboro, Massachusetts

Researched and wrote printed and online documentation for batch and continuous process control and automation systems.Education

Bachelor of Arts, Major in Mathematics, Minor in Secondary Education

Bridgewater State University, Bridgewater, Massachusetts

Sept. 2012 Lynda.com course: Drupal 7 Essential Training, Tom Geller

Dec. 2011 Lynda.com courses: Word 2010: Styles in Depth, Mariann Siegert

Nov. 2011 Lynda.com courses: Migrating from Word 2003 to Word 2010, David Rivers

Dec. 2010 Lynda.com course: PowerPoint 2010 Essential Training, David Diskin

Aug. 2010 Lynda.com course: SEO: Search Engine Optimization - Getting Started, Jill Whelan

July 2010 Lynda.com course: Web Site Planning and Wireframing: Hands-On Training, Laurie Burruss

Oct. 2008 MadCap Flare Advanced Cascading Style Sheet Class, Scott DeLoach

Sept. 2008 MadCap Flare Advanced Single Sourcing Class, Scott DeLoach

May 2007 Designing Web Pages with Cascading Style Sheets, Joel Sklar

July 2006 Getting Started with MadCap Flare, User First Services, Rob Houser

April 2004 XML Workshop, Joel Sklar Consulting

Nov. 2003 Introduction to Enterprise Content Management, ECM Practitioner, AIIM International

June 2001 Building HTML-Based Help with Dreamweaver, Weisner Associates

May 1999 Developing Policies, Procedures and Documentation; Information Mapping

Oct. 1998 Creating Online Graphics with Paint Shop Pro, Neil Perlin

May 1998 Advanced HTML, Joel Sklar

Nov. 1997 HTML Help, Neil Perlin Honors and AwardsHero award from the Boston Chapter Society for Technical Communication (STC) for volunteer work on the chapter websiteSpirit of Volunteering award from the Boston Chapter STCDistinguished Chapter Service award from the Boston Chapter STCAward of Excellence in the Boston Chapter STC Documentation Competition for the MediSense Precision Q I D

Blood Glucose Testing System User's ManualAward of Merit in the Boston Chapter STC Documentation Competition for the Codex 2600 Series DualView Management

Option User's Guide

Last updated on November 18, 2012

Contact this candidate