Manager Sap
Resume:
Lisa mARIE blaschke
Feuer ckerweg *
Germany
****@********-****.**
Career Experience
September
**** ******* ************** ******tant
Projects
have included:
Developing and designing e-learning and blended
learning content for international sales force within IT industry (SAP Business
ByDesign)
Redesigning and rewriting customer s internal
statement of direction for its latest software solution (SAP Business ByDesign)
Designing and developing extensive
product-related marketing collateral, such as white papers, positioning and
messaging document, and business blueprints, as well as customer website
content (SAP Business ByDesign) May 2007 Present University
of MarylandUniversityCollegeCollege Park, MD, USAAssistant Professor
Adjunct
faculty, teaching online graduate-level course MDE601 Foundations of Distance
Education as part of the Master
of Distance Education (MDE) program.
March 1999 August 2002 Walldorf, Germany
Product Manager, Services
Designed workplace intranet sites, online service processes, and marketing
collateral. Participated in design and delivery of virtual classroom and
e-learning solutions for service subsidiaries. Responsible for positioning and marketing
of services software products.
May 1996 February 1999 Walldorf,
Germany
Development
Manager/Quality Manager, SAP Information Development
Directed the design
and development of SAP information products enterprise-wide, as well as
developed training and recruitment programs for information developers.
Co-authored and implemented SAP s integrated
information design solution for training and online documentation. Directed the
implementation of global quality improvements, including quality processes such
as copyediting, quality reviews, and usability testing of training and
documentation in English and German. Designed, developed, and conducted courses
on topics such as user-centered information design
and development, copyediting, and developmental editing.
April 1995 April 1996 Walldorf,
Germany
Manager, SAP Services
Documentation and Translation
Directed design,
development, production, and translation of services CD-ROM training products,
marketing collateral, and documentation. Led and designed SAP s
information architecture project. Presented at international SAP conferences on
service-related topics. Managed special projects for SAP executive board, such
as service globalization, and served as service liaison to subsidiaries
worldwide.
April 1990 March 1995 Walldorf,
Germany
Information
Developer/Coordinator
Wrote technical
documentation for financial software packages (R/2 and R/3). Coordinated
documentation and training projects for Financial Software Division. Provided
technical support, consulting services, and training for internal employees and
software customers. Co-authored SAP s first Standards
and Guidelines for Information Development (winner of the 1992 Society for
Technical Communication International Distinguished Award). Taught business
English courses to software developers.
February 1988 March 1990 Higher Education
Assistance Foundation St. Paul, MN
Documentation
Supervisor
Directed and managed staff
of documentation and production groups. Coordinated documentation projects and
project schedules for a new multi-million dollar student loan processing
system.
June 1987 January 1988 Excel
Instruction, Inc. Minneapolis, MN
Documentation Specialist
Wrote technical documentation and training materials
for financial and banking customers.
Computer SkillsExtensive WebTycho (distance
education software), HTML, and internet experience. Advanced MS Office (Word,
Excel, Powerpoint, Outlook) skills. Basic Dreamweaver skills. Broad SAP management, reporting,
services, financials, and human resources software skills.
Publications and Awards
Creating Effective Collaborative Learning Groups in an
Online Environment, European Distance and
E-Learning Network (EDEN) Research Workshop, October 2008; finalist in best
research paper competition
Sustaining Online Collaboration in the Global Workplace:
Seven Lessons for Application in the Volkswagen AutoUni, European Distance and E-Learning
Network (EDEN), March 2004
Making Miracles Happen, STC, 1998
(SAP Support and
Service Systems),HMD, 1996
SAP R/3 Services: Dienstleistungen f r alle R/3
Projektphasen (SAP R/3 Services: Services for
All R/3 Project Phases), 1995
Writing Documentation for an International Audience, STC, 1992
SAP Standards and Guidelines, STC International Distinguished
Award, 1992
Using Levels of Editing, Workshop, STC, 1992
The Centralized Documentation Project Plan, STC, 1989
Numerous public relations and newspaper articles, 1981-1985
ProfessionalAffiliationsSenior Member (1998-present);
Member (1987-1998)
European Distance
and E-Learning Network (EDEN), Member (2000-present)
Education
Master of Distance Education (MDE), Summer 2004; University of Maryland University College (UMUC)
and Oldenburg Universit t
Training
at a Distance Certificate, 2003; UMUC and
Oldenburg Universit t
Distance
Education and Technology Certificate, 2002;
UMUC and Oldenburg Universit t, 1992; Goethe-Institute, Frankfurt,
Germany
Bachelor of Science in
Technical Communication, 1987; University of
Minnesota, Minneapolis, MN
Languages
English (native), German
Interests
Gardening, Italian cooking,
reading, skiing, biking, hiking, scuba diving References
JoAnn
T. Hackos
President,
Telephone:
E-mail: *****.******@*******-****.***
Address:
710 Kipling Street, Suite 400, Denver, CO 80215
Schalk Viljoen
SME Business Development -
Sales,
Telephone: +49-622*-*-*****
E-mail: ******.*******@***.***
Address: Neurottstrasse
15a, D-69190 Walldorf, Germany
Ulrich Bernath, Ph.D.
Former
Director, Center
for Distance Education
Telephone:
E-mail: ******.*******@***-*********.**
Address:
Carl von Ossietzky Universit t Oldenburg,
Center for Distance Education, D-26111 Oldenburg
Jane E. Brindley, Ph.D.
Intake Coordinator, Centre for Psychological Services
Telephone: 519-***-****
E-mail: ******@********.**
Address: Department of Psychology, University of
Windsor, 326 Sunset Avenue, Windsor, Ontario
N9B 3P4, Canada
Contact this candidate