Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Fox River Grove, IL
Posted:
November 20, 2012

Contact this candidate

Resume:

*** ******* ******, *** ***** Grove, IL ***** 847-***-**** abpob0@r.postjobfree.com

Objective:

To obtain a Web/Multimedia Development and Design

position with a focus on training and developemnt in a creative, challenging, and flexible environment that

requires design and research along with visual and organizational

skills.

Experience:

Motorola, Schaumburg, IL

Senior Media Developer

May 2001- present

Developed an eLearning template to be used in all future eLearning

based training developed by Worldwide. Template has already proven

to be effective.

Design and developed various online training for two-way radio systems, from radio specific to system level.

Uploaded and maintained courseware on a Learning Management System (LMS).

Created a suite of 14 System Software tutorials, which demonstrate

the highest level of quality in technology and content, and address

the needs of the customer, within a 6-month timeframe.

Illinois Institute of Art, Schaumburg, IL

Part-time Instructor Web/Multimedia development and Digital Photography

Fall 2000 - present

Developed curriculum for 4 25-week Certificate programs and 6 5-week

courses, which have been implemented in all Institutes International

schools throughout the United States.

Adapted programs to educate students in the ever-evolving technology of Web site development.

The Pepper Group, Palatine, IL

Web/Multimedia Developer

March 1999 - February 2001

Helped the Pepper Group build their Web site building capabilities.

FedEx, Schaumburg, IL

Lead Courier

1993 -1999

Coordinated daily activity of six peers; maintained high level of

productivity without loosing sight of customer service and satisfaction;

trained new employees.

Lead Handler

1992 - 1993

Coordinated off-site location during period assigned as manager

assistant.

Accomplishments:

Received the Society for Technical Communication's

(STC) 2002 Distinguished Award for Canopy Sales Training.

Artwork Displayed at the Illinois Institute of Art Gala Opening

Skills:

Computer:

Experienced on Mac and PC Platforms,

Adobe Photoshop, Premiere, Illustrator, GoLive, ImageReady, &

LiveMotion

Macromedia Director & Lingo, Flash, Dreamweaver, & Fireworks

SoundForge, QuarkXpress, Fractal Design Painter, 3D Studio Max

Microsoft Word, PowerPoint, & Excel

HTML, JavaScript, CGI

Photography:

B&W and Color Photography, Studio Lighting, Digital Darkroom,

Traditional Darkroom Printing (B&W and Color)

Traditional:

Life Drawing, Color Theory, 2D and 3D Design, Typography, Storyboarding,

Hand Bookmaking and Binding

Education

The Illinois Institute of

Art, Schaumburg, IL

BFA in Multimedia Communications

1997 - 1999

GPA 3.9 (4.0 scale)

2 years on Dean's List

Columbia College of Chicago

BA in Photography

1991 - 1994

GPA 3.7 (4.0 scale)

4 years on Dean's List



Contact this candidate