Project Manager Management

IT Business Analyst/ Project Manager Resume

Title

IT Business Analyst/ Project Manager

Primary Skills

Business Analyst, Project Management, Software Delivery Lifecyle

Location

Canada-AB-Calgary

Posted

Feb-13-12

RESUME DETAILS

An energetic and vibrant professional who will deliver projects with excellence using creativity, enthusiasm and years of solid experience in both business analysis and project management!

Skilled in software delivery management, process management, business requirement definition and client training. Technically rounded in multiple delivery methodologies, ITIL implementations, Business Process Automation, SharePoint delivery, quality assurance, and software development. Key combination of business knowledge, technical experience, and exceptional facilitation and communication skills to excel in any project and environment. Dynamic and strong in both leadership and team roles.

BA/PM Skill Summary

• Proven track record managing small to multi-million dollar projects using detailed project plans, status reporting, and RAID logs and mitigation

• Expertise and work-experience in a variety of software delivery lifecycle and change management methodologies, to flexibly establish a customer-focused approach for each project specific to the customer needs and product being delivered

• Detail-oriented and skilled in the analysis, design and re-engineering of system applications and business process improvement; uses structured system analysis methodologies, placement of business controls, diagramming data and process mapping, and applying Unified Modeling Language (UML)

• Experienced in the documentation of system and business requirements/specifications, design and development of use and test plans, conducting user acceptance testing, training, and implementing new processes and technology

• Outstanding communication, presentation and facilitation skills. Adept at creating and coordinating extensive communication channels to keep key stakeholders and team members apprised of goals, project status, and resolving issues and conflicts (meeting facilitation, JAD sessions, collaboration workspaces, project reporting)

• Successful history of line management and team development; tailoring the approach to each individual to encourage high team morale, enthusiasm and results!

Delivery and Technical Skills

Project Delivery/Management Methodologies:

• SCRUM

• Agile

• PMI/PMBoK

• Prince2

Business Analyst Tools/Methodologies:

• IIBA

• UML

• RUP

• IDEF0

• Business Process Modeling Applications (MS Visio 2003-2010, Metastorm ProVision, MEGA Mega Suite)

Other Industry Standards:

• Sarbanes Oxley

• ITIL

• Capability Maturity Model (CMM)

Technology:

• MS Office Suite (XP -- 2010)

• MS Project 2003-2010

• MS Visio 2003-2010

• MS SharePoint/Designer (2003, 2007, 2010)

• Metastorm BPM

• SQL

• HP Quality Center/Mercury Test Director

• MS Axapta and AX (Dynamics)

Education

B.S. Computer Information Systems, Mount Royal University, 2004

Hybrid business management and computer science degree

Graduated Dean's Honor List

Certifications, Training and Memberships

PMP Certification -- In Progress

(Anticipated Summer 2012)

ITIL Foundation Certification -- In Progress (Anticipated Spring 2012)

Microsoft Certified Technology Specialist: Managing Projects with Microsoft Project 2010 -- In Progress (Anticipated March 2012)

OA Agile Engagement Manager Certification 2012

QA Agile Project Management 2010

Metastorm BPM Foundation Training, 2008

Metastorm Provision Certification, 2008

Certified Scrum Master, 2006

Microsoft Axapta Training, 2005

Member of IIBA Calgary Chapter

Member of IIBA Greenville Chapter

Recent Experience

Project Coordinator

Oct 2011 -- Present

Select Small Hotels/ Location Panama/ Panama 980 Magazine

Chiriqui, Panama

• Incredibly diverse and critical role in a growing organization: encompassing IT Project Manager, IT Business Analyst, Event Project Manager, and E-Marketing Specialist

• Responsible for the successful delivery of all IT projects for the organization including reservation engine upgrades, web application development and POS systems

• Manager of all technology outsourcing and acquisition processes

• Solely responsible to extract and document technology strategy and all individual project requirements from executives and develop into an implementation plan

• Management of all internship and technology staff hiring processes

• Project Delivery Manager for non-technology projects, maintaining the same delivery excellence to achieve on-schedule and on-budget results (Community events, Restaurant openings, Concerts, etc)

• Solely responsible for Electronic Marketing and subscriber communications for Location Panama/Panama 980 -- establishing annual communication plan, coordinate with advertising clients, coordinate and write communication content, create communication artwork

• Social Media marketing for hotels, restaurants and company partners

Senior Business Analyst/Project Manager

Apr 2010-July 2011

AMEC Ltd. (Global Business Systems)

Manchester, UK

• Senior member of the Global Business Systems team, delivering global software implementations with a focus on global business process improvement and alignment.

• Critical role in the mentoring and development of junior team members in the area of business analysis and project management. Responsible for coordinating and seeing through the recruitment process for new technical team members and business analysts

• Developed and maintained excellent customer relationships with members of the business at all levels, including many executives, based on earned trust and a history of delivering with excellence

• Skillfully captured business processes, gathered and documented business requirements and produced technical specifications; translating effectively the business needs into what the technical team required to implement

• Managed end-to-end projects and project teams, focusing on excellence in timeline, budget, quality and customer satisfaction (software delivery, process improvement and third party software evaluation and delivery projects)

• Key member of the Global IT team responsible for creating and rolling out the AMEC Software Delivery Lifecycle

• Independently created and promoted the implementation of a Global IT Strategic Innovation technology team. Brought together representatives from a global technology and business organization to collaborate on technology innovations that would benefit the AMEC business operations and differentiate AMEC as an industry competitor.

Business Analyst/Project Manager

Aug 2008- Apr 2010

AMEC Ltd. (Design & Collaboration Systems)

Greenville, SC

• Lead the implementation of SharePoint product lifecycle management, support and SDLC process

• Researched, re

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