Customer Service Administrative Assistant
Resume:
Reagan Gentry
Email: ********@*************.***
Address:
City: Windermere
State: FL
Zip: 34786
Country: USA
Phone: 812-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.
Educational Background:
High School Dipolma from Heritage Hills High School, Lincoln City IN 1/2001 to 5/1998 (General Studies)
Job History / Details:
Career Overview
Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.
Professional Experience
June 2012 to October 2012
Chicagoland Skydiving Center CSC Rochelle, IL
Customer Service Manager
Handled all customer reservations and refunds
Managed scheduling and hiring of all front desk office staff.
Consistent record of improving productivity, reducing costs, and resolving complex departmental issues.
Prepared and drafted all outgoing correspondence in a timely manner.
Developed creative promotions to encourage employees to meet sales goals, resulting in a 95 percentage achievement rate.
Oversaw inventory and office supply purchases.
Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.
Provided efficient customer service to clients.
Managed incoming and outgoing calls for busy office
Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
Provided support towards CEO and sales team in managing operation workflow.
Directly supported CEO in managing operation workflow.
January 2002 to June 2012
Charitable Resource Foundation CRF Evansville, In
Executive Office Assistant
Promoted to Administrative Assistant in 2003
Promoted to Hiring Manager in 2007
Promoted to Marketing and Advertising Manager in 2009
Promoted to Business Development Specialist in 2011
Prepared and drafted all outgoing correspondence in a timely manner.
Personal TV and radio personality for 7 nationwide charities
Was instrumental in the growth for the company to reach a Fortune 500 status.
Maintained hiring and advertising for 3 offices
Received the Most Valuable Player award, 5 years in a row..
Consistent record of improving productivity, reducing costs, and resolving complex departmental issues.
Oversaw daily office operations for staff of 150 employees.
Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.
Managed Payroll for 500 employees in 3 different office locations.
Provided efficient customer service to clients.
Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures.
Managed databases and spreadsheets to improve inventory management and reporting accuracy.
Efficient in hiring and interviewing.
Very knowledgeable in handling HR related issues.
Proficient computer skills, Word, Excel, Outlook.
Experience with accounts payable.
10 years of experience in payroll.
Excellent Customer Service & Customer relations skills.
Proficient in mutli line phone systems.
Proficient in filing and data entry.
Raised over $15,000 dollars for Homeless Veterans outside of normal job duties
Presented the Excellence in Customer Service Award by the Kids Wish Network and The American Homeless Veterans
Skill Highlights
Administrative support
Schedule management
Meets/exceeds goals
Attention to detail
Meeting minutes
Strong organizational skills
Customer service expert
Adaptive team player
Staff motivation
Employee training and development
Active listening skills
Sharp problem solver
Courteous demeanor
Energetic work attitude
Telecommunication skills
Opening/closing procedures
Education
1998 Heritage Hills High School Lincoln City, Indiana
General Studies
Microsoft PowerPoint certification
3.8 GPA
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