Kevin Kemp, CA

Email: abpo09@r.postjobfree.com

Address:

City: St Augustine

State: FL

Zip: 32080

Country: USA

Phone: 480-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Outstanding CSI performance over the last 14 years.

Educational Background:

High School Dipolma from Ontario Ministry of Colleges, Tempe AZ 1/2001 to 9/1979 (Auto Body and Paint)

High School Dipolma from Central High, Tempe AZ 1/2001 to 11/2012

Job History / Details:

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Outstanding CSI performance over the last 14 years.

Highlights

Strong organizational skills

Active listening skills

Sharp, creative problem solver

Courteous demeanor

Energetic work attitude

Adaptive team player

Negotiations expert

Advanced estimate writing

Solid training skills

Quality control

Motivated independent worker

Seasoned in conflict resolution

Customer-oriented

Accomplishments

Expert witness in collision and repair related cases.

Start up, designed, established private owned collision center, managed collision repair business operations.

Created, launched and trained the Budget Rental Car check-in and vehicle safety program.

Serve annually for the last 24 years as a judge of the auto body competitions for the Vocational Technical Schools in Arizona (VICA)

Served on the advisory boards for WYO Tech, UTI and EVIT

Experience

May 2001 to April 2012

Crown Collision Center Gilbert, AZ

Owner

Managed all aspects of collision repair. Preparing estimates, supplements,work orders and uploads to insurance companies.

Hiring and training of personal to the highest quality standards.

Direct repair facility for AAA, Nationwide, State Farm, Farmers, USAA and several smaller carriers.

June 1985 to May 2002

I-CAR

I-CAR Instructor

Evening Classes

Instructed the following lecture and hands-on programs

Collision Repair 2000 - 32 hours

Aluminum Repair, Replacement and Welding - 8 hours

Automotive Detailing and Buffing - 8 hours

Welding Qualification Test - administered the welding test and certified the welding performance. Was the pilot instructor for North America

April 1997 to April 2001

Progressive Ins Tempe, AZ

Lead Property Damage Trainer

Responsible for instructing adjusters of various skill levels from all of USA and Canada.

Designed and created property damage course material and content.

Trained students on computer estimating CCC Pathways and Mitchell.

Performed one on one regional ride along in the field to measure training and learning ability.

Grade and evaluate students on their ability to perform claims task in the field.

Class sizes were 36 new students every 2 weeks

Education

1980 Ontario Ministry of Colleges Oshawa, Ontario

Inter-Provincial Trade License Auto Body and Paint

Trained in Canada through a 7200 hour apprentice program. Earned a Red Seal Canadian Inter-Provincial trade license for auto collision and refinishing. License #083754 and Red Seal #T8095. This certificate is renewed every 3 years and is current.

1974 Central High Oshawa, Ontario

High School Diploma General

Affiliations

Licensed and appointed 5/20 All Lines Adjuster in the State of Florida.

License #W115035 Appointment #241296

ASE Master Technician in all 5 auto body components current to 6/30/2013

AOPA Aircraft Pilot Ass. Member since 2006

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