Management Manager

Confidential User

Email: *********@********.***

Address: Address Withheld

City: East York

State: CA

Zip: 90210

Country: USA

Phone: 647-***-****

Skill Level: Management

Salary Range: $140,000

Willing to Relocate

Primary Skills/Experience:

Program Management Cost Control

Educational Background:

Masters Degree, Strategic Planning

Hariot Watt University, 08/2010 - 12/2013

Edinborogh, ON, United Kingdom

Job History / Details:

Dwayne N. Rodrigues

108 Cadorna Avenue East York, ON M4J3X2 Phone: 647-***-**** Email: *********@********.***

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DIRECTOR OF OPERATIONS

* Results-driven, accomplished, senior level management professional with demonstrated success in project management, customer service, and business operations.

* Strong communicator with effective interpersonal skills; able to build strong rapport with individuals in the work process and provide a sense of commitment and contribution to the overall success of company objectives.

* Highly motivated leader with an ambitious drive to produce results; ability to adapt quickly to changing environments and overcome obstacles.

AREAS OF EXPERTISE

* Program Implementation * Supply Chain Management * Operational Improvements * Cost Control * Account Management * Client Relations * Strategic Planning * Budgets/ Forecasting * Time Management

CAREER OVERVIEW

Manager, Solution Architects: Scalar Decisions Inc., Toronto, ON 2012 to Present

Ministry of Government Service, Toronto, ON 2006 to 2012

Contract Manager: 2010 to 2012 Procurement Lead GDC Project: 2009 to 2010 Senior Business Analyst: 2009 Account Manager: 2008 to 2009 Program Lead: 2007 to 2008 Divisional Coordinator: 2006 to 2007

Senior Partner: Leacock Consulting Group, Bradford, ON 2004 to 2006

Design and Development Consultant: InSystems Technologies, Inc., Markham, ON 2001 to 2004

Professional Services Consultant: Broadbase Software Inc., Natick, MA 1999 to 2001

PROFESSIONAL EXPERIENCE

Infrastructure and Information Technology Operations Management

* Managed and led the development and implementation of the ITS contract management services encompassing planning, forecasting, process improvements, and related operational procedures while adhering to government procurement policies.

* Provided leadership and technical expertise for the identification and analysis of ITS requirements for IT product and services contracts to meet client needs.

* Managed and controlled ITS` multi-million dollar budget for products and services contract.

* Skilled in managing the procurement process including review and preparation of RFI, RFP, and RFQ.

* Successfully delivered a customized real-time contract reporting solution which was developed and implemented three months ahead of schedule for senior management.

* Managed the successful implementation of the Bulk Order Procurement Strategy with resulted in a 28% increase in productivity.

* Managed staff in the procurement contract management section and provided business and technical advice, guidance, and direction to ITS senior management.

Project Leadership and Committees

* Created and chaired the senior leadership Procurement Governance Committee.

* Communicated with multi-functional departments to guarantee continuous and efficient workflow and process re-engineering; managed a team of 23 Solution Architects.

* Oversaw business-related issues such as requirements oversight and project cost control issues, using astute judgment and solid communication to quickly resolve issues and keep projects on track.

Dwayne N. Rodrigues - Page 2

108 Cadorna Avenue East York, ON M4J3X2 Phone: 647-***-**** Email: *********@********.***

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Solution Development

* Performed custom eCRM integrations with systems and tools such as Onyx, Clarify, Remedy and Siebel.

* Devised scalable solutions to meet diverse performance issues at the hardware, software, and operating system level to suit the business requirements of clients across various industries.

* Co-developed a scalable message board ColdFusion application with SQL and Oracle backend.

* Researched, procured, configured, and supported the infrastructure to improve system performance for eCRM deployments.

* Provided technical training and guidance to staff and clients on the proper use of newly developed or implemented applications.

* Oversaw the full spectrum of maintenance responsibilities involved in network administration including hardware and software configuration, user access planning and control, backup, and disaster recovery.

* Developed and released two new websites for the Environmental Sciences and Standards Division and the Environmental Innovations and Emerging Sciences Branch of the Ministry of the Environment.

Relationship Management

* Successfully cultivated collaborative working relationships for solution development for the Land and Resource Cluster.

* Managed and led IT planning and governance processes for new policy development for Ministry Emergency Operation Centers.

* Successfully steered engagements between Land and Resources Cluster Ministry clients and ITS Operational Security, Desktop Service, and Service Order Management from initial needs analysis and solutions development through deployment and post-implementation support.

Vendor Relations

* Prepared requirements documents and functional specifications for use in vendor procurement and served as a liaison between multiple vendors such as Microsoft, IBM, Broadbase, and Delano.

* Served as a key interface for clients and third party vendors to coordinate project requirements, track progress, and manage issues and change requests.

Budget Administration

* Developed the scope definitions, budget and resource plans, and risk management strategies for projects ranging from $10K to $1M involving new system or software deployment, graphic design, technology upgrades, and business process re-engineering.

* Utilized extensive systems best practices to streamline performance and reduce costs without compromising superior product quality.

EDUCATION AND DEVELOPMENT

Masters of Business Administration, Specializing in Strategic Planning

Edinburgh Business School, Hariot Watt University, Edinburgh, UK, 2010 to Present

Professional Development Courses:

PMI Project Management (Introduction and Applied) ITIL Foundations v3.0 Senior Business Analyst

TECHNICAL PROFICIENCIES

ERPs and DMBS Oracle 10g MS SQL Access My SQL PeopleSoft DBWorks

Languages Java Script C/ C++ ASP XML .NET Shell Programming

Networking TCP/ IP Wi-Fi IPX/ SPX Ethernet

Tools and Utilities Calligo ColdFusion 8 Unix Administrator Onyx Clarify Remedy Siebel PL/ SQL SQL Plus DBA Studios VI Programme Editor Uniplex Symantec Ghost MS Visual Studio McAfee

Applications Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) Adobe Suite

Platforms Windows 9x/ NT/ XP/ Vista/ 7 Unix (Sun Solaris) Linux (Red Hat, Caldera)

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