Customer Service Sales
Resume:
Anita Opitz
Email: *********@********.***
Address: * **** *** *****
City: Concord
State: MA
Zip: 01742
Country: USA
Phone: 978-***-****
Skill Level: Experienced
Salary Range: $50,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Anita Opitz
1 Blue Jay Drive Concord MA 01742
978-***-**** *********@********.***
Objective
A position in a global company utilizing my international experience, customer service, inside sales and marketing skills
Specialties
Customer Support:
o Complaint management, customer service
Marketing:
o Event management, research, translation, editing, proofreading
Sales Support:
o Training, order processing, inside sales, objection handling, database maintenance
Executive Support:
o Office management, calendar management, international travel arrangements, expense reporting, project support
Healthcare:
o Chronic disease management, reimbursement, international regulatory product submissions
Language Skills:
o English and French (all business and social purposes); German (native); Spanish (social purposes)
Computer Skills:
o Proficient in MS Outlook, Word, Excel, PowerPoint, Salesforce.com
Professional Experience in the US
Area Director (part-time/volunteering) 2011 - present
A.P.EX. ProAuPair Massachusetts
Special Needs Live-In Child Care AuPair Program placing international and special needs childcare professionals
o Support local host families and au pairs
o Create and distribute promotional flyers
o Recruit and interview host families in the Boston area through website for classified ads
Marketing Coordinator 2010 - 2012
Cambrooke Foods Inc. Ayer, MA
Medical Nutrition Company serving patients suffering from metabolic disorders
o Managed events, organized national and international conferences
o Coordinated and supported international regulatory submission of company`s formula products
o Managed logistics of clinical studies, effectively communicated with consultants, dietitians and various organizations
o Researched and compared competitive products
o Proofread and improved translation of nutritional labeling
Customer Support Specialist
Cambrooke Foods Inc. Ayer, MA
o Provided excellent customer service, managed customer complaints, processed orders using OMS
o Provided pre-sales and administrative support to field sales representatives
o Maintained Salesforce.com as customer database: assigned tasks and tracked different stages of sales cycle - sample request, sample delivery, product evaluation, pipeline, closure
o Inside sales responsibility included follow up with customers, detailed product information and objection handling
o Effectively communicated with dietitians, pharmacies and insurance companies
o Obtained insurance and reimbursement information to provide customers with best possible coverage
o Obtained insurance authorizations and negotiated single case agreements
o Trained new employees and implemented new procedures
Translation Proofreader 2008 - 2010
Integrity Interactive Waltham, MA (contracting)
Legal Services Industry
o Translation improvement, proofreading, editing and technical quality assurance of online training programs
Freelance Translator & Operations Assistant (part-time) 2008 - 2010
Amnisure International LLC Cambridge, MA
Medical Device Company
o Medical translations, order processing & customer service
Freelance Translator Proofreader Tutor Volunteer
2002 - 2007
Self employed
o Worked on various translation and proofreading projects, taught German and French, volunteered and raised funds for various organizations
Professional Experience in Germany and France
Several positions including Customer Relations Specialist, Sales & Marketing Assistant 1992 - 2001
and Executive & Sales Assistant for Medical Device, Software and technology companies.
Main responsibilities:
o Executive administrative support
o International event organization
o Database maintenance
o Generation of quotations and order processing
o Project coordination
Education
DELE Basico, Spanish 1997
Malaca Instituto Malaga SPAIN
ESA Certified European Office Manager 1988 - 1991
Euro-Business-College Munich GERMANY
o Office Management, business communication, translation, administration, economy, export regulations, languages (German, English, French, Spanish)
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