Customer Service Sales
Resume:
Haylee Jorgensen
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West Valley City, UT 84128
Cellular 801-***-****
*********@*****.***
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Telephone Customer Service / Customer Service
Summary of Qualifications
. Answered incoming phone lines to provide details on filing
deadlines and application status.
. Issued return authorizations and processed credits and rebills to
resolve shipping discrepancies and invoicing errors.
. Assisted with transition to new phone system by verifying standard
procedures.
. Promptly answered telephone calls to reflect professional corporate
image.
. Verified quote system data with customer orders to ensure accurate
processing.
. Typed documents at a rate of 55 WPM with 95% accuracy.
. Consistently processed all sales contracts and parts orders without
errors.
. Enthusiastically represented the company by professionally greeting
visitors.
. Maintained records of departmental telephone information to reduce
misdirected calls.
. Researched and created vendor records to insure compliance.
. Provided a high level of customer service and client relations
based on outstanding communication and interpersonal skills.
. Reputed as a competent trouble-shooter; customers were prepared to
wait in line for a considerable time confident that issues would be
thoroughly investigated and resolved.
. Advised customers on the location, selection, price, and use of
goods available from the store, with the aim of encouraging them to buy
and to return to buy in the future.
Relevant Experience
Customer Relations. Complaint/Enquiry Resolution. Client Needs
Assessments. Records Management.
. Promptly answered telephone calls to reflect professional corporate
image.
. Typed documents at a rate of 55 WPM with 95% accuracy.
. Consistently processed all sales contracts and parts orders without
errors.
. Enthusiastically represented the company by professionally greeting
visitors.
Employment History
Emmediate Credit solutions, Salt Lake City, UT
Credit Recovery, Customer Service Rep 2013 - 2013
Solavei, Salt Lake City, UT
Member Support Specialist, 2012 - 2013
Winco Foods, West Valley City, UT
Cashier, 2012 - 2012
Harmon's Foods, West Valley City, UT
cashier/stocker, 2010 - 2011
Education
H.S. Diploma, Basic, 2012
Granite Peaks High School, Salt Lake City, UT
Skills
. Customer Relations
. Type - 50 wpm
. Managing E-mail
. Everyday Business Etiquette
. Filing
. Complaint/Enquiry Resolution
. Regulator Reporting & Communications
. Records Management
Volunteer
Job's Daughter International, Magna, UT
Recorder, Treasurer, other various positions, 2006 - 2013
Provided various recording activities, helped understand and
implement parliamentary procedures, organized community support
activities, helped provide support with accepting and collecting funds,
depositing into bank accounts, and providing an accurate tally of funds
deposited, memorized important information related to other positions
held.
Contact this candidate