Customer Service Management

Ryan salajeka

Email: *********@********.***

Address: **** * **** ****

City: Pompano Beach

State: FL

Zip: 33069

Country: USA

Phone: 954-***-****

Skill Level: Management

Salary Range: $10,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Ryan Salajeka

aa 3050 North Palm Aire Drive #702, Pompano Beach, Florida 33069 aEA 954-***-**** aAa *********@********.***

aaaaaaaaaaaaaaaaaaaaaaaa

Banking/Financial services

Analytical, enthusiastic, and results-oriented professional offering solid academic background and progressive work experience in financial services, brokerage, customer service and camaraderie. Adept at identifying business needs and formulating customized solutions and processes that consistently achieve revenue and profit enhancements.

aa Skilled at performing and completing necessary tasks efficiently and tenaciously, ensuring productive and profitable operations.

aa Flexible and versatile; versed at face to face interactions and customer care, works well in both a team environment and independently to meet time-sensitive deadlines within competitive environments.

Securities licenses

aa Successfully obtained & completed FINRA Series 7, 63, 31, and Florida 215 (life, health, variable annuity) licenses.

Education

Kettering University, Flint, MI

Bachelor of Science in Business Management, 2002

Functional Skills

Financial Management and lead trainer

aa Played a key role in identifying and training new hires in all areas from sales, customer care, rapport, and raising capital.

aa Gained full knowledge in all aspects of financial management/brokerage by collaborating closely with the top producing brokers and financial advisors in the region.

Casino Operations and function

aa Applies top tier management approaches in all aspects of casino operations and vigilance.

aa Successfully promotes repeat business by facilitating a friendly atmosphere and enjoyment through face to face interaction and relationship building.

Customer Service and Relations

aa Delivers exceptional customer service and ensures total satisfaction by going above and beyond all needs and concerns.

aa Generated referrals and repeat business by initiating and building strong rapport with guests.

Professional Experience

Customer Care: Isle Casino **(NASDAQ:ISLE 2007aaaPresent

aa Assume full responsibility for a lively atmosphere, face to face customer interaction, fun, retention, relationship building, acknowledgement, and rapport.

aa Contribute to the consistent ranking of the casino as the best in the company of close to 20 different casino locations.

Advisor/Trainer: EKN Financial Services, Fort Lauderdale, 2010aaa2012

aa Lead instructor for new hires, responsible for facilitating training in different areas, such as maintaining and building relationships, prospecting for new clients, opening accounts, raising additional capital.

aa Provided keen oversight in the management of a large book of business in collaboration with the senior advisor.

aa Exemplified the leadership, tenacity, and professionalism in motivating others to perform at their highest efficiency.

Advisor/Broker: Jesup & Lamont Securities **(NYSE:JLI 2009aaa2010

aa Drove business toward profitability; received the #1 account opening advisor for the full term of employment.

aa Innovatively designed and implemented training for newly hired brokers in all aspects of prospecting, relationship building, and customer service.

aa Engaged in administering a joint book of business with the senior advisor; fulfilled an instrumental role in maintaining the teams ranking as the #1 office in the region.

Advisor/Broker: Gunn Allen Financial, 2007aaa2008

aa Collaborated and formed productive working relationships with the top-producing advisor in a company of over 250 branch locations nationwide.

aa Applied, coordinated, and facilitated training and retention for new hires.

aa Regarded as a major contributor in positioning the office as the #1 in terms of production in the company.

aa Brought significant support and enhancement to the company & awarded as the top account producer in assigned area.

Financial Advisor: Morgan Stanley **(NYSE:MS)**, 2005aaa2006

aa Successfully increased organizational revenue through effective prospecting of new clients and business.

aa Hired in as the only one chosen out of 15 trainees to be part of a team of financial advisors.

Activities

aa Take part in optimizing operational productivity and employee efficiency through daily exercise and nutrition.

Contact this candidate