Customer Service Sales
Resume:
Diane M. Boos
***** ******** ******* *****, *******, Texas 77429
Email: *******@*******.*** Telephone: 713-***-****
Successful, Creative Operations & Customer Service Professional
Diverse Industries Bilingual (English/Spanish) Successful Entrepreneur
Brings more than 20 years of Operations, Customer Service and Sales support within diverse, highly
competitive industries. This requires a very broad skill set along with outstanding bilingual
communication, collaboration, negotiation and presentation skills to achieve the highest levels of
customer satisfaction to drive revenue retention, revenue generation and cost containment.
HIGHLIGHTS OF QUALIFICATIONS
Customer Satisfaction Champion Effective, Creative Communicator B2C & B2B Expertise
Agile Negotiator Adept Collaborator Dynamic Problem-Solver Customer Relations Expert
Revenue Generation/Protection Process Analysis Process Improvements Regulatory Compliance
Strategic Thinking Skills Exceeds Expectations Bilingual (Fluent English/Spanish) Software Proficient
SELECTED PROFESSIONAL ACHIEVEMENTS
INIITIATED meetings with key leaders to gain insight regarding priorities, resources and objectives.
ESTABLISHED dynamic team including members from acquired organizations to determine strategies,
procedures and timelines for systems integration project.
DEVELOPED and oversaw milestones of plan execution interfacing with all departments involved.
AUTHORED new Policies & Procedures, developed and rolled out training of employees, set quality
standards for systems. Resulted in completing systems integration on time and within budget
with minimal downtime for conversion. The new system improved productivity and reduced
overhead cost by 24%.
ACHIEVED the target of reducing more than 85% of customs problems and fines to the
Company.
VOLUNTEER & PROFESSIONAL ADVANCEMENT
Volunteer Dental Assistant - Cinco Ranch Orthodontics, Katy, TX
Texas Registered Dental Assistant. Registration number: 38397 Awarded 2009
Healthcare Worker; CPR Certification Awarded 2009
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Diane M. Boos Page 2 of 2
Email: *******@*******.*** Telephone: 713-***-****
PROFESSIONAL SYNOPSIS
Diane Boos Modeling School, Anaco, Venezuela 2004 2006
Owner
o Successfully prepared aspiring models of different group ages in areas of makeup, appropriate
use of attire, and social skills.
o Taught business and personal etiquette.
o Lectured on public speaking and oratory skills.
SERTACA Seguridad Industrial, Anaco, Venezuela 2001 2003
Products Sales and Distribution Specialist
o Creatively distributed sales material to oil and gas companies.
o Provided solutions for onshore and offshore industrial security equipment.
o Sold safety equipment used for onshore and offshore transportation.
o Facilitated OSHA certified and ANSI certified courses for industrial safety.
The Hertz Corporation, Maracaibo, Venezuela 1987 2001
Regional Operations Manager (1989 2001)
o Managed renting and maintenance operations of vehicles across four different states.
o Maintained and organized use and wear statistics of rented vehicles.
o Contracted negotiations with oil and gas companies.
o Hired, mentored and managed employees at different locations and departments.
o Coordinated with sales department different rates and prices tailoring to the necessities of the
Region.
Sales Executive
HERTZ Rent a Car, Maracaibo, Venezuela (1987 1989)
o Sold Hertz products and services; including corporate account programs, leisure products,
insurance replacement, et al.
o Maintained and serviced existing corporate accounts on a daily basis.
o Developed and managed relationships with key account contacts.
o Expanded the local rental market in conjunction with local operations for Regional branching.
o Prepared account administration reports and documentation for corporate clients.
DHL Global Forwarding, Maracaibo, Venezuela 1983 1987
Regional Operations Manager
o Oversaw and managed national and international outbound/inbound mail.
o Effectively scheduled deliveries, pickups, and delivery reports.
o Ensured proper maintenance of company vehicles and management.
o Managed customer services needs in the lost and found department.
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