Customer Service Representative

Megan Mattero

Email: ********@**********.***

Address:

City: LaGrange

State: GA

Zip: 30240

Country: USA

Phone: 706-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Computer literate, Hard working, Multi-task--oriented, Adaptable, Customer-focused, Committed, Consistent, Dedicated, Detail-oriented, Driven, Flexible, Focused and Gifted

Educational Background:

High School Dipolma from Florida State Community College, Jacksonville FL 1/2001 to 10/2005 (n/a)

Job History / Details:

Executive Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Computer literate, Hard working, Multi-task--oriented, Adaptable, Customer-focused, Committed, Consistent, Dedicated, Detail-oriented, Driven, Flexible, Focused and Gifted

Skill Highlights

Strong organizational skills

Active listening skills

Sharp problem solver

Courteous demeanor

Adaptive team player

Writing

Critical thinking

Prioritization

Comprehension

Active Listening

Typing

Coordination

Core Accomplishments

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.

Professional Experience

March 2007 to June 2009

America's Call Center Jacksonville, FL

Customer Service Call Center

Scheduled appointments and answered calls

Recruited customers to the right department

Established new costumer accounts

Provided accurate and appropriate information in response to customer inquiries.

Education

05 Florida State Community College Jacksonville, FL

GED

IQ of 101 and graduated with a GPA of 2.5

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