Customer Service Manager

Julian Pool

Email: ********@******.***

Address:

City: Nashville

State: TN

Zip: 37214

Country: USA

Phone: 615-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Twenty-six (26) years of experience as a Logistics Operations Manager with focus on International, expedited, and various 3PL and carrier affiliations. Have held titles such as: International Logistics Manager and Cargo Customer Service Manager. OBJECTIVE : To find a challenging position with an established company where I can bring my Transportation Management and Logistics Engineering expertise, skill sets and experience to the table as well as my enthusiasm, desire and strong will for success.

Educational Background:

High School Dipolma from Middle Tennessee State University, Murfreesboro TN 1/2001 to 12/1985 (Business Management)

Job History / Details:

Executive Summary

Twenty-six (26) years of experience as a Logistics Operations Manager with focus on International, expedited, and various 3PL and carrier affiliations. Have held titles such as: International Logistics Manager and Cargo Customer Service Manager.

OBJECTIVE: To find a challenging position with an established company where I can bring my Transportation Management and Logistics Engineering expertise, skill sets and experience to the table as well as my enthusiasm, desire and strong will for success.

Core Qualifications

International forwarder

Customer Service

Process development

Carrier procurement

Employee development

Team builder / player

Analysis

Change management

Safety management

Multi - account manager

P&L management

Global business understanding

U.S. Customs Regulations

Air / Ocean / Trucking / Rail

Sales Management

Transportation Management Systems Administrator

Sense-of-urgency

Excellent communicator

Inventory control

Skilled negotiator

Computer - savvy

Facility management

Market Analysis

Problem / Conflict resolution

Professional Experience

August 2012 to October 2012

CEVA Logistics / Nissan / Randstad Nashville, TN

Logistics Engineer Contractor - CEVA Logistics / Nissan

Establish routing for all inbound production materials and return packaging.

Cost saving project that saved up to $240,000/yr.

Increased vendor visibility and recognized financial savings.

Brought together internal synergies to save planning costs of $40,000/month.

April 2007 to June 2012

Somerset Logistics /Southern Cal Transport/US Logistics - Contractor Nashville, TN

International Transportation Broker - Contractor

- Developed and maintained International transportation brokerage for heavy industry, automotive, retail, and other various product verticals.

- Led International Sales initiative of revenues totaling over $4mm in 4 years.

- Managed International freight forwarders and U.S. Customs activities, including pricing, service and performance.

- Domestic trucking agent.

- Maintained DOT regulatory compliance.

March 2004 to February 2007

Wings Logistics Detroit, MI

International Freight Forwarder

Automotive Sales and Operations manager producing $3.4mm in revenue.

International retail, Kmart Corporation. $4mm revenue/year.

Expediter and small package for both retail and automotive.

Managed 4 U.S. offices with over 60 agents. Coordinated multiple overseas offices with over 80 agents.

Developed preferred carrier status with airlines and steamship lines.

August 2000 to March 2004

American President Lines (APL) Detroit, MI

Regional Logistics Manager

Grew overall International Airfreight Division for nationally recognized steamship line coordinating air shipments for companies such as Kmart, Nike, Phillips and The Limited.

For Kmart, increased overall International shipping proficiency of 65 percentage .

Trained and supported overall Sales of International airfreight products.

Coordinated efforts of all domestic APL offices and International field agents.

Increased revenues year-over-year by 135 percentage .

December 1997 to July 2000

SteelPro Wayne, MI

3PL Manager

Established 3PL operations, Mid-west terminal network, and ISO certification.

110 million dollar special equipment trucking company serving heavy industry, steel, automotive and warehousing customers.

Established 13 terminals throughout the Mid-west serving customers with specialty transportation needs, while the network grew SteelPro's trucking resources from 250 units to over 400 units.

Year 2000 - $6mm revenue/Revenue rose 23 percentage .

March 1978 to December 1997

Early Employment History

Company's include:

Northwest Airlines / Cargo (20 years)

- Cargo Customer Service Manager

Pittsburg Logistics Systems (2 years)

- Director, Midwest Operations

Education

1985 Middle Tennessee State University,

Bachelor of Science Business Management

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