Manager Case

Elena Quezada

Email: ********@***********.***

Address:

City: Denver

State: CO

Zip: 80223

Country: USA

Phone: 720-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced Bilingual Case Manager Supervisor, Ambitious, Committed, Customer-focused, Hardworking, A professional with strong leadership and relationship-building skills.

Educational Background:

High School Dipolma from Community College of Denver, Denver CO 1/2001 to 1/1997 (Business)

Job History / Details:

Executive Summary

Experienced Bilingual Case Manager Supervisor, Ambitious, Committed, Customer-focused, Hardworking, A professional with strong leadership and relationship-building skills.

Core Qualifications

Operations management

Staff development

Staff training

Supervision and training

Sound judgment

Computer-savvy

Complex problem solving

Bilingual in Spanish

Administrative Skills

Communication Skills

Leadership

Staff Motivation

Team Building

Time Management

Administrative support

Analytical Skills

Meets/exceeds goals

Project planning

Team liaison

Attention to detail

Staff motivation

Strong organizational skills

Active listening skills

Professional Experience

October 2003 to October 2012

Denver Human Services Denver, Co

Bilingual Case Manager Supervisor

Supervises and evaluates the work of employees who interview applicants to obtain information and determine initial and on-going eligibility for public assistance programs.

Investigates the eligibility for and the accuracy of payments in assistance programs, determines if proper procedures were used, and seeks methods to correct any errors.

Advices and assists staff with issues pertaining to assistance being provided.

Performs quality review of case management coordinators' work to ensure accuracy and compliance with state and federal guidelines related to public assistance programs as mandated by the federal government and ensures that federal reporting deadlines are met to avoid federal funding and fiscal sanctions.

Prepares and/or directs the preparation of records and reports and ensures that staff members enter and update information into the state and county computer systems.

Reviews, develops, or modifies work plans, methods, and procedures, determines work priorities, and develops work schedules to provide adequate staff coverage. Provides work instruction and assists

employees with difficult and/or unusual assignments and encourages innovation. Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with recommendations for

proper completion.

Conducts hiring interviews and selects candidate(s) for job opening(s).

Resolves problems and mediates conflicts encountered during daily operations, determines appropriate solutions, and promotes teamwork. Encourages regular communication and informs staff of relevant

business issues and their impact on the organization.

Develops the performance enhancement plan, documents performance, provides performance feedback,

evaluates the work of the employee, and provides reward and recognition for proper and efficient performance. Develops and implements training and development plans and opportunities for subordinate staff.

Encourages and guides others toward goals.

Ensures quality, effectiveness, and efficiency of unit activities and safety measures.

Documents causes for disciplinary action, initiates letters of reprimand, and makes formal recommendations for disciplinary action. Responds to formal and informal employee grievances andprepares written responses.

Education

Community College of Denver Denver, Co

GED Business

Coursework in Business Administration

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