Manager Customer Service

Glenda Carino

Email: *********@********.***

Address: ***** *********** ** *** ***

City: Woodbridge

State: VA

Zip: 22191

Country: USA

Phone: 703-***-****

Skill Level: Management

Salary Range: $100,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

GLENDA CARINO

14103 Covelanding Dr Apt 301, Woodbridge, VA 22191

Tel: 703-***-**** Email: *********@********.***

ACTIVE TS/SCI

OBJECTIVE

To further develop and expand my management and leadership skills, and to utilize my knowledge and experience with a growth-oriented company

PROFILE

Motivated and dedicated professional with exemplary working ethics and values

Exceptional organizational skills, demonstrated ability of effective management and planning

Profound communication and personal skills, excellent presentation skills, effective public speaker

Ability to maintain excellent cooperative working relationships with co-workers and management

Proven record of providing outstanding customer service, talented relationship developer

EDUCATION AND TRAININGS

Technical Trainings

Information Technology Specialist/CISCO Academy; Ft Gordon GA 03/2009

General Dynamics (C4 Systems) FASTLANE ATM Encryptor Training; Fort Belvoir, VA 11/2008

Electronic Technology; Ft Belvoir VA 08/2008

Certifications

Facility Security Officer Course (FSO) STePP Online 09/2012

NSA Comsec Custodian Course (DIAS) Lithicum MD 04/2011

Local Comsec Management Software Course (LCMS); Grafenwoehr, Germany 02/2007

Standardized Comsec Custodian Course; Grafenwoehr, Germany 12/2006

IA/CND Information Assurance/Computer Network Defense (US DoD) Level 1; Grafenwoehr, Germany 03/2005

IA/CND Information Assurance/Computer Network Defense (US DoD) Level 2; Grafenwoehr, Germany 03/2005

Workshop

Teamwork, Management and Change; Ft Belvoir VA 08/2009

Microsoft Windows Server 2003 - Active Directory; Camp Foster, Japan 09/2003

Altitrs Software and Network Monitoring Course; Torii Station, Japan 08/2003

Action Officer Development Course; Fort Gordon, GA 07/2000

Supervisor Development Course; Fort Gordon, GA 07/2000

Manager Development Course; Fort Gordon, GA 06/2000

PROFESSIONAL EXPERIENCE

Contractor Security Special Officer (CSSO) 01/2011 - 09/2012

Facility Security Officer (FSO)

Comsec Account Manager

Data Tactics Corporation

* Interpret and Disseminate the SCI Security Program Requirements; including, personnel, physical, procedural, TEMPEST/ASI and Communications Security

* Coordinate with Program Manager to properly identify personnel requiring access to SCI and any changes in ACAVS that may negatively affect their personnel and/or contracts

* Inform all Indoctrinated personnel of pertinent regulations or changes, which affect the handling and utilization of SCI

* Maintain classified document control accountability and conduct inventories of all classified documents and COMSEC material

* Control destruction of classified material, using only those destruction facilities and personnel approved by the CSA

* Provide initial and refresher security briefings

* Conduct internal audits, self-inspections, investigating losses and security violations

* Proficiently maintaining a working knowledge of the NISPOM, JPAS, ACAVS, and other security-related policies and databases

* Request, track and monitor DD Form 254`s

* Comply with and enforce any additional guidance and instructions received from the CSA

* Design and process Security Badges for temporary on-site customers and DT employees

* Configure and maintain NSTAR physical and personnel security program

* Process facility access, personnel access and alarm reports through Stanley E-Services

* Establish and maintain the corporation`s Communications Security Account

Key Achievements:

* Proficiently widened DT`s Financial Customer and Contractual base by the installment and configuration of the STE (Secure Telephone Equipment) and secure fax, enabling on-site secure conference calls and the transmission of classified documentation

* Aggressively assisted in the revival of the corporation`s entire security program, resulting in a Commendable DIA Inspection Rating and a Superior DSS Inspection Rating

* Prevented the removal of 65% of the corporation`s SCI cleared personnel from being read-off, by repairing the corporation`s ACAVS Personnel and Contract List, ensuring continued support to all government and contract customers.

COMSEC Account Manager 05/2008 - 12/2010

Army Major Command (MACOM)

Provide key material operational and technical support to HQ INSCOM, Air Force, and Marine COMSEC accounts

Responsible for the requisition and accountability of all COMSEC material and equipment valued in excess of $2,000,000

Maintain HQ INSCOM's Key Variable Management Plan and ensures all destructions are performed and reported IAW policies and regulations

Provide excellent technical support for the Local COMSEC Management System (LCMS), the QSEC-2700 satellite phone and the Secure Terminal Equipment (STE)

Key Achievements:

Developed a procedure for keying Secure Terminal Equipment (STE) that saved HQ INSCOM over $120,000

Became the resident expert for the Secure Terminal Equipment (STE) and provided training to INSCOM NCOs and Soldiers in preparation for HQ DA COOP exercise

Developed HQ DA COOP procedures that resulted in a commendable rating from HQ DA and INSCOM G-3

Information Systems Manager

Army Major Command (MACOM)

Supervised, installed, operated and performed unit level maintenance on multi-functional / multi-user information processing systems, peripheral equipment and associated devices

Enforces Army network security and information policies

Supervised, trained and managed two junior soldiers, served as Shift Supervisor

Was responsible for automation equipment worth in excess of $750,000, and accountable for over $90,000 in classified communication assemblages across 8 remote facilities without loss of items

Contributed to the restoration of the JWICS network when critical node failures occurred

Key Achievements:

Instructed KG-75, Fastlane, class to 8 soldiers; given knowledge helped to eliminate circuit outages by 25%

Developed COMSEC inventory database used by fellow TCF soldiers to track all CCI equipment and keying material

Received Simple Key Loader training from CECOM corporation

Alternate COMSEC Account Manager 05/2005 - 04/2008

US Army

Was responsible for the requisition, distribution and accounting of all COMSEC material and equipment ($750,000)

Maintained the Battalion`s Key Variable Management Plan and ensured all destruction is performed and reported

Acquired tools and equipment needed to ensure the section`s assigned vehicle met all safety requirements

Key Achievements:

Assisted in obtaining the highest possible score on the Fort Huachuca CSLA Audit; resulted in the Bn COMSEC vault`s removal from jeopardy status

Created a database with effective and destruction dates for COMSEC material and identified keys no longer needed; reduced the probability of incidents by 75%

Increased the efficiency of all hand receipt holders in the battalion and other units

Provided refresher training on the LCMS to the COMSEC Custodian and Alternates; improved section`s performance

Systems Administrator NCOIC

US Army, Integrated Theater Signal Battalion

Was responsible for the management and maintenance of daily information systems and operations management

Ensured compliance with all mandated anti-virus software, signature files mad IAVAS for over 200 network computers

Supervised health and welfare of one NCO, two Soldiers and equipment valued in excess of $550,000

Ensured soldiers were proficient and trained in weapons qualification and MOS related skills

Served as the BN IMO and trained subordinate elements on the operating procedures in securing the network, baselining systems and creating user accounts

Was directly responsible for bringing the Battalion`s user level Information Assurance training in compliance with USAREUR`s network security protocols

Key Achievements:

First to integrate the Tumbleweeed and Netsign programs onto the BDE network with 98% success rate

Demonstrated excellent technical skills; setup and maintained the BATCON`s NIPR and SIPR network during BN FTX

Systems Administrator NCOIC 05/2002 - 04/2005

US Army

Managed and maintained full accountability of all Metwork Operation Service Center equipment valued at over $300K

Developed and maintained a disaster recovery plan for all network server and ensured complete backups are avaialble

Assisted in the successful planning and administration of the Altiris Enterprise Software

Supervised one NCO and three soldiers, managed 11 servers with both Windows 2000 platforms

Key Achievements:

Received excellence rating and a coin for knowledge and expertise during the Brigade Command Inspection Program

Superbly help position of Platoon Sergeabt ofr 7 months, maintained oprational and administrative actions efficiently

Provided soldiers with realistic hands on training and research material improving their technical skills by 100%

Information Systems Specialist 05/1999 - 04/2002

Fort Gordon`s School of Information and Technology

Provided hardware and software technical support by assisting customers, processing and completing trouble tickets

Assembled CAT5 cable with RJ45 crimper throughout the building for system and LAN usage

Key Achievements:

Recognized for effectively upgrading over 500 systems, making them Y2K compliant

REFERENCES

Available upon request

Contact this candidate