Security Manager
Resume:
Gregory Pulice
Email: *********@********.***
Address: *** ********* ******
City: NEW YORK CITY
State: NY
Zip: 10013
Country: USA
Phone: 212-***-****
Skill Level: Management
Salary Range: $25,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Gregory J. Pulice C: 646-***-**** H: 212-***-****
*********@********.*** 310 Greenwich St. #9F, New York, NY 10013
Accomplished leader who successfully improved internal processes, which
support new business development and better member/security services. More
than 25+ years' experience in Security Branch Operations with exposure in
multiple business units, departments and overall security of UN domestic
branches. Effective manager who trains staff to work independently.
Recognized as "go to person" because of broad expertise and willingness to
collaborate and mentor others.
Certificates and Areas of Expertise
8 and 16 hour F-94 Fireguard /FSD New Methods & Procedures
Armed Guard License Homeland Security Certificate Complaint Resolutions
Firearm License CPR License Compliance Audits
Anti-Terrorism Implemented Security Training / Presentations
Certificate Operations Procedures/Manual
Prevention/Response to Disaster Recovery Staff
Suicide Bombing Administrator Development/Management
Certificate Recruitment/Staffing
Andrews International
35 West 35th Street, New York City
911 Memorial Site and Empire State Building
08/2011 to Present
Security Officer
Security Team Member and - Assist with the day- to- day operations working
in Screening and Control Room. Complete daily incident reports, patrol
reports and daily log. Coordinate breaks and meals for security officers.
Respond to emails sent my 911 Memorial representatives and management.
Developed several reports into Excel statistics and charts to track visitor
activity, daily shift log, and patrol reports, incident reports. In a short
time I automated many processes. Reports sent to senior management on an as
needed basis.
Sotheby's International (Seasonal)
1334 York Avenue, New York City 212-***-****
08/2009 TO 06/2011
Security Officer
Provided security in safeguarding artwork, paintings and jewelry worth over
millions of US Dollars. Provided protection for guests, visitors and staff.
Performed security patrols of the premises.
UNITED NATIONS FEDERAL CREDIT UNION
1988 - 2009
Assistant Vice President, Operations, Audit & Security 2003 - 2009
Promoted consistently to positions of greater responsibility, culminating
in management of 4 Manhattan branches with staff of 45. Provided full
operational services for a $13 billion United Nations Credit Union
Operation.
Branch Security/Operations Manager, 2000 - 2003
Security and Operations Supervisor, 2000
Call Center/Control Room Supervisor, 1998 - 2000
Assistant Operations Officer 1989 - 1993
Security Team Member 1988 - 1989
Administration / Project Management
Continuous Process Improvement: Chose Diebold's LANEX and UNANET systems
for domestic branches, and overseas branches. Implemented new security
workflow process, reduced average wait time from over 24 minutes to less
than 10 minutes with audit-approved surveillance systems in all domestic
and overseas branches.
New Methods & Procedures: Developed and implemented procedures in
compliance with the US Patriot Act (Obstruct Terrorism Act of 2001).
Trained staff to identify individuals and entities.
> Passed all internal and regulatory agency audits on Patriot Act
procedures.
Business Recovery: As Business Recovery Administrator for NY Branch
Operations, worked with department managers to develop and implement a
Disaster Recovery Plan to protect operations and electronic information.
> Procedures are currently in place, including publication of sensitive
and public data for members and staff on internal and external
websites.
Branch Security: Served as designated Security Officer of 4 NY branches,
working with outside vendors to develop and implement branch security
programs. Oversaw installation of security devices, set maintenance
schedules, and performed audits and inspections. Created Disaster Recover
Document.
Designated Officer to develop and implement standard security operations
for overseas liaison Offices in Rome, Geneva, Vienna and
Nairobi. Responsible for recruitment and deployment of full security
operations at each location. Total duration at each location varied from 90
to 120 days. Successfully established new offices at designated overseas
locations.
. Key Custodian and vault custodian for all 4 UN domestic branches.
Ensured dual control.
Budgets & Forecasts: Oversaw budget cycles, including purchase of software
to streamline processes.
Consistently had most requests approved for implementation.
Loss Prevention- Served as the organization's fraud specialist.
Complaint Resolution: Served as point of escalation for client complaints.
Resolved most issues with one phone call, which included appropriate staff.
> Resolved over 95% of customer complaints.
Team Building / Staff Development
Team Leadership: Selected as Project Team Leader for computer core
conversion project. Successfully initiated and implemented new core
processor in 2008. Awarded the President's Award in 2008.
Training & Presentations: Developed and presented all training and
education. Created manual of procedures, with classroom and Internet
training personnel in the US, Vienna, Geneva, Rome, and Nairobi.
Staff Development: Coached New York Branch Managers and Supervisors.
Developed quantified Individual Development Plans focused on total
performance metrics, including both quality and productivity. Directed
recruitment, hiring, performance evaluations, and terminations for domestic
and overseas branch staff.
Professional Training, Certificates and Licenses
Armed Guard License /Premises Handgun License
Notary Public
1977-1981 La Salle Academy - Awarded High School Diploma
1981-1984 John Jay College- Criminal Justice (GPA 3.59)
2009-2011 ICDC College- Diploma Social Services (GPA 3.68)
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