Customer Service Representative

Kevin M Cullinan

Cell: 315-***-**** ******@*******.***

Quality-driven candidate with five years of part and full time healthcare experience, including particular expertise in

pharmaceutical arena. Knowledgeable in principles of high performance customer service, project management and

comfortable with demands associated with rapid growth. Excellent written and verbal communication skills.

Substantive experience in both non-profit and for-profit organizations.

EDUCATION

CORNELL UNIVERSITY SLOAN PROGRAM IN HEALTH ADMINISTRATION, Ithaca, NY

M.H.A., May 2012

UNIVERSITY AT ALBANY, STATE UNIVERSITY OF NEW YORK, Albany, NY

B.S., May 2009, Cum Laude

Major: Business Administration Minor: English

Graduated with Honors

Dean s List of Distinguished Students

EXPERIENCE

SUNY UPSTATE MEDICAL UNIVERSITY, Syracuse, NY May 2011 August 2011

(SUNY Upstate is an academic medical center employing nearly 10,000 people with 715 beds between two campuses; the main campus includes a Level I

trauma center and Golisano Children s Hospital)

Administrative Intern

Generated comparison of services between main hospital and newly acquired local community hospital to determine areas

of duplication and opportunities for consolidation to be reviewed by senior leadership

Developed pocket sized card to be distributed to all Upstate residents with true cost of common services intended to

make residents aware of the cost of services before they are ordered unnecessarily, presented to senior administration

Completed full in-house pharmacy feasibility analysis as part of due diligence for acquiring Van Duyn (skilled nursing

facility) including finances, staffing requirements, capital expenditures, and changing reimbursement rates

Involved in capital planning process with senior administration including orientation of newly acquired hospital

Exposure to issues relating to hospital acquisition at a state entity, including dealing with organized workforces

Participated in Certificate of Need review meeting with New York State DOH and HANYS representatives

HARBOR PHARMACY, Oswego, NY June 2006 Present

(Harbor Pharmacy is a long term care pharmacy providing primary pharmacy services to several long term care facilities and group homes totaling over

1,100 beds)

Pharmacy Technician (full-time summer 2006-2008 and part-time thereafter)

Integral part of training new staff during periods of rapid expansion (from approximately 300 beds with 3 full-time

technicians when I joined the organization to over 1100 beds and 12 technicians currently)

Coordinate teams in order to fill prescriptions and organize daily deliveries

Managed projects as directed by supervising pharmacist from introduction to completion

Represent company in meetings with facility staff and administration

OSWEGO HOSPITAL, Oswego, NY June 2009 August 2010

(Oswego Hospital is an acute care community hospital licensed for 164 beds. The hospital is part of Oswego Health; a system comprised of a skilled

nursing facility, retirement community, urgent care center and multiple area health service centers)

Emergency Room Customer Service Representative (full-time 6/09-8/10)

Experienced in the use, administration, and evaluation of Press Ganey patient satisfaction surveys

Guided and comforted walk-in patients during a major construction project

Trained new staff members while maintaining the highest level of satisfaction

Facilitated ambulance and law enforcement personnel in emergency situations

Previous positions have included: Oswego Hospital Pharmacy Technician

Volunteer activities have included: Oswego Hospital, Oswego Youth Soccer Association Referee, Habitat for Humanity

Professional memberships include: American College of Healthcare Executives (August 2010- Present)

Interests include: Lifelong year-round soccer player, avid golfer and kayaker

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