Sales Customer Service
Resume:
ERIC D. NELSON
Aurora, Colorado 80014
Business: 720-***-****
E-mail: *************@*****.***
Dear Hiring Authority:
I am very interested in discussing possible opportunities within your organization. I
think my background and experience will enable me to quickly adapt to your
corporations style of operation. My resume is enclosed for your review.
Of particular note, are my strong accomplishments in combining business acumen
with technical savvy to achieve improved operating efficiencies internally and
improved cash flow for the institution as a whole. Additionally, I streamlined the
information flow within a workforce environment resulting in improved
cooperation between management and staff. For example, I created new marketing
initiatives and strategic partnerships that increased sales by 300 percent and earned
revenues by 150 percent. Additionally, I have a thorough understanding of every
aspect of modern business. I view myself as a troubleshooter, self-starter and I am
eager to face new challenges.
If you are seeking a talented individual who stays abreast of his field, who
understands technology, who earns 100% staff support, and who is as career-
committed to achieve total success, then I am your man.
As my resume indicates, I have a diverse background of experience and training in
customer service, sales management, insurance, marketing and administration.
I m willing to do what it takes to meet the mission of your company. My
entrepreneurial spirit, drive and ambition to be successful in all that I do make me
an ideal candidate for your company. My work ethic, professional experience,
leadership abilities, interpersonal skills, and willingness to be a team player further
augment my value to your company.
I look forward to hearing from you.
Thank you, for your consideration.
Eric D. Nelson
Enclosure: Resume
ERIC D. NELSON
2181 South Lansing Court, Aurora, CO 80014 B: 720-***-**** F: 800-***-****
*************@*****.***
OBJECTIVE: Seeking a Sales Executive position where I can utilize my financial, business
and management expertise in a busy business environment to maximize customer satisfaction
to improve office productivity
SKILLS AND CAPABILITIES:
Strong presentation and contract negotiating skills; Combination of expertise in
company assessment, consultative sales, closing, and business to business sales
experience, Power user of the following software: Windows XP/Vista, Internet
software. Microsoft Office Suite
Professional Designations: Accident/Health, Property/Casualty/ Life Insurance.
State of Colorado Notary Public. Food Protection Manager ServSafe@ Certified
CareerReady Colorado Certified
PROFESSIONAL EXPERIENCE:
ERIC D. NELSON AGENCY OF INSURANCE & FINANCIAL SERVICES LLC
Agency Owner/President & CEO AURORA, CO 01/2008 Present
Trained 30 agents on conduct, ethics, company guidelines and standards, policy
protocol
Identified market opportunity, assembled leadership and production teams,
secured capital investment and built business/financial infrastructure. Resulting in
$100k
Ensured revenue growth, business Profit and Loss, and operations management
Established and maintained effective community relations and participated in
professional and civic activities giving the agency exposure an built more cliental
Made appropriate public appearances and achieved all sales quotas and objectives
as well as cold calling and prospecting resulting in increased sales of 30%
Led team in achieving per-capita agency sales well above national average
Initiated new marketing initiatives and strategic partnerships that increased sales by
300 percent and earned revenues by 150 percent
Earned significant sales and leadership awards
COMBINED INSURANCE (AON CORP) DENVER CO 09/2002 05/2008
Territory Sales Manager/Trainer (Field Agent)
Conducted sales, presentations and provided customer service to policyholders
Handled issues regarding policyholders and agents which resulted in company
being in compliance with industry standards
Trained agents on conduct, ethics, company rules, standards and policy etc. which
allowed the company and its agents to operate ethically and efficiently, while
achieving all sales quotas, objectives and management bonuses
Analyzed and evaluated the effectiveness of sales, methods, costs & results and
taught classes on the implementation on the proper use
Planned three large company events, including a two-day retreat, and kept them
under budget
Located and negotiated temporary office space downtown for a six-month period,
which saved the company approximately $18k
Two years into career, I Successfully aligned business planning and financial
processes with performance improvement and business risk-management
activities
BLOCKBUSTER VIDEO, DENVER CO. 08/2000 09/2002
Store Manager (Multiple Stores)/ Asst. District Manager
Ensured compliance with company training standards and programs. Possessed
ownership mentality
Assisted, handled and resolved all customer issues an ensured customer service standard
to maximize store experience and maintained store appearance to current standards.
Achieving Store Manager of the year award
Completed store opening and closing paperwork, daily sales reports and all financial
tracking as well as managed store revenue including: cash handling, deposit
reconciliation and delivery of deposits to the bank
Conducted inventory and utilized labor management tools to maximize productivity as
well as executed and monitored account maintenance procedures to minimize bad debt
I assisted district manager in communicating, executing marketing and merchandising
programs to achieve key marketing initiatives boosting sales by 45%
MCI WORLDCOM, ALPHARETTA, GA 10/1999 08/2000
Vice President of Sales
Promoted positive relations with partners, vendors and distributors Which
maintained the company in good standing
Completed daily sales reports and all financial tracking as well as managed
revenue & attained perfect quota levels during tenure (over $3.5 million in sales)
Assisted President in communicating, executing marketing and merchandising
programs to achieve key marketing initiatives which boosted sales by 30%
Directly managed major & critical developing client accounts, and coordinated
the management of all other accounts maintaining our customer base
I achieved the Cooperation Award for outstanding customer service & perfect
transactions
Excel Telecommunications, LITHIA SPRINGS, GA 1/1997- 09/1999
Vice President of Operations & Marketing
Directed policies and programs and set objectives for all product and service
marketing activities for the organization including market research, product
planning, advertising, brand management, public affairs, and creative editorial
and design services resulting in a structured management system directing the
company actions
Responsible for the direction and management of the corporate communications
and marketing functions results, more exposure for the company
Interpreted and ensured compliance with policies, procedures and guidelines to
promote employee consistency application within the company
Partnered with business leaders to create an enterprise-wide strategy for product
development & product management, identifying synergies between divisional
products with products of other operating divisions producing a 60% increase in
business
Ensured that the financial performance met company and client forecasts;
optimized financial performance and operational productivity
U. S. AIR FORCE Active / Reserve
Captain / Special Tactics Officer / Special Tactics Operations Command Unit
Commanded a flight of enlisted personnel and ran base operations
Received multiple commendations for distinguished service to the United
States
EDUCATION:
M.B.A. (Business Management) Southeastern University, Washington, DC. Jun 2002
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