Management Manager

Hammer Resume **** Document Transcript

DENISE M. HAMMER 2200 Hillside AV West Des Moines, IA. 50265 ***.******@*****.******: 515-***-**** Mobile: 515-***-**** PUBLIC SERVICE LEADERSHIP PROFESSIONAL STRATEGY, DEVELOPMENT, & IMPLEMENTATION PROFILE & VALUE QUALIFICATIONS & EXPERTISEEffective and Accountable- Overcome complex Visionary, Strategy, Execution, & Leadershipbusiness challenges and make decisions using Performance Improvementexperience-backed judgment, strong work ethic and Start-up, Turnaround, Changeirreproachable integrity. Respected as a proponent of Purchasing and Negotiating Skillsempowerment and accountability Risk Management Cost Analysis, Reduction, & ControlCorporate Strategy & Development Specialist- Growth ManagementCharacterized as a visionary, strategist, and tactician. Product Development & RolloutConsistent record of delivering extraordinary results in Quality & Continuous Improvementgrowth, revenue, and operation performance and Mission Developmentprofitability. Training Development & Implementation Nonprofit ManagementConsistently deliver mission-critical capital- Driven Demographic Analysisby a visceral hard-wired need to strategize, to Small & Large Group Traininginnovate, and disprove the words It can t be done! Relationship Marketing & OutreachGifted with the vision, determination, and skills needed Public Speakingfor high-level, revenue building strategies and tactics. Regulatory Compliance Research & AnalysisRespect and leverage human capital- motivate, Staff Development & Retentionmentor, and lead talented professionals. Live the culture Fair Housing Training, Implementation & Monitoringand lead by example. Direct cross functional teams Section 504 Complianceusing interactive and motivational leadership that spurs Problem Solving & Investigative Analysispeople to willingly give 100% effort and loyalty. Striveto use innovative means to reach out and educate. Denise Hammer Resume PROFESSIONAL EXPERIENCERetirement Housing Foundation, Long Beach CA 1999 to PresentNational Faith-based Non-Profit Senior Housing Organization REGIONAL MANAGERManagement & Leadership Successes Recruit, train, and mentor staff in operations, IT, financial management, compliance, marketing, customer service, resident relations, relationship marketing, vendor management, fair housing, OSHA, advertising, and team building. Regional operations management of section 202/8, 811PRAC, and 202PRAC subsidized apartment communities. 17 community portfolio in four Midwest states. Developed and implemented annual training conference program. Created and implemented the Buddy Training Program a peer mentorship program Create, re-develop, and maintain positive relationships with local, state, and government partners. Develop, implement, and train ongoing marketing and outreach program. Achieve and maintain 90+ Physical Inspection REAC scores for 17 communities in four states. Achieve and maintain Satisfactory, Above Average and Superior management and occupancy review score for 17 communities in four states. Reduceworkman scompensation claims to zero and maintain no work accidents for 17 communities in four states. Created and implemented cross regional training programs. Assisted with creation of pilot regional web page for regional specific communications and training. Entire staff base has reached majority of 5+ year s tenure. Forecast budgeting and financial review for support of current operational income and expenses. Implement internal and external customer surveys and analysis. Responsible for a four state area of responsibility consisting of 17 managers, 40+ staff& vendors. Create and maintain resident/customer social programs to establish respectful communications that ensures coexistence and low occupant turnover. Create and maintain professional working relationships with local and national board of directors as well as multiple state government officials. Work with property management software Management Plus and Great Plains. Create and monitor online marketing resources. Create and monitor print media. Train, audit, & monitor four state Department of Housing & Urban Development (HUD) regulations, four state Contract Administrations (Iowa, Wisconsin, Colorado & Nebraska) regulations, and Code of Federal Regulation guidelines. ROBERTHALF INTERNATIONAL 1997 to 1998Staffing Manager Recruited clients and staff Matched client needs with staff talent and expertise Developed new partnerships Trained and mentored staff to meet client needs Cold call salesR&R INVESTORS 1996 to 1997Commercial Property Manager Manage overall operations of commercial office park and one multi-family apartment community. Tenant relations and communications Financial and budget management Work with property management software, Timberline. Denise Hammer ResumeBERKSHIRE & JOHNSTOWN AMERICAN PROPERTY MANAGEMENT1984 to 1996Community Director Sales & Marketing Budget and financial management Staff development, training, mentoring and management Vendor/Contractor negotiations and management New construction, rehab, turnaround, senior housing management Work with property management software, Little Buddy & On-site. EDUCATION & CREDENTIALSPhDc/ABD Pubic Service Leadership and Nonprofit Management ***expected completion 2013Capella University, Minneapolis, MNMBA Health Care Administration, Baker College, Flint, MI 2000 - 2005BA Social Science Simpson College, Indianola, IA 1997 - 2000CPM Certified Property Manager, Institute of Real Estate Management 2008ARM Accredited Residential Manager, Institute of Real Estate Management 1994 PROFESSIONAL AFFLIATIONS Member, American Association of Homes and Services for the Aging, Now known as Leading Age for IA, CO, NE, and WI Member, Institute of Real Estate Management Court Appointed Special Advocates References available upon request