Manager Customer Service

Ross Hackett

Email: ********@***********.***

Address:

City: Riverview

State: FL

Zip: 33579

Country: USA

Phone: 813-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

A proven leader, In my role as store manager with Value I successfully took a store and doubled its portfolio and profits in 18 months resulting in an all time high in its 12 year existance, I than took over another store and achieved 1.2 million in profits, beating prior year by 300,00 and again achieving an all time high.In my role as division manager I successfully increased my divisions revenues and profits 8 years in a row. I am a strong developer of people creating a strong work force and minimizing turnover levels. I am very success driven and goal oriented, I am firmly grounded in the philosophies of customer service through relationship building and respect. I am very organized and possess strong communication skills being a good motivator of people. I have attended and given numerous seminars encompassing the areas of human resources, successful selling techniques, collections and motivation.

Educational Background:

High School Dipolma from Seminole comm college, Sanford FL 1/2001 to 7/1986 (business)

High School Dipolma from Lyman high, Sanford FL 1/2001 to 11/2012

Job History / Details:

Executive Summary

A proven leader, In my role as store manager with Value I successfully

took a store and doubled its portfolio and profits in 18 months resulting in an all time high in its 12 year existance, I than took over another store and achieved 1.2 million in profits, beating prior year by 300,00 and again achieving an all time high.In my role as division manager I successfully increased my divisions revenues and profits 8 years in a row. I am a strong developer of people creating a strong work force and minimizing turnover levels. I am very success driven and goal oriented, I am firmly grounded in the philosophies of customer service through relationship building and respect. I am very organized and possess strong communication skills being a good motivator of people. I have attended and given numerous seminars encompassing the areas of human resources, successful selling techniques, collections and motivation.

Core Qualifications

Operations management

Staff development

Inventory control

Sound judgment

Computer-savvy

Change management

Policy/program development

Cross-functional team management

Calm under pressure

Professional Experience

October 2008 to Current

Value pawn and jewelry seffner, fl

Regional trainee/ store manager

Responsible for all operations of a pawn/loan store to include effectively managing a staff of 8 while encouraging future development resulting in a engaged staff. Making descisions and approving transactions maximizing all opportunities, developing sales strategies and planning events. Managing inventory levels and warehouse organization, holding meetings and employee one on ones encouraging open communication and development.

February 1998 to October 2008

Buddys home furnishings brandon, fl

District manager

Responsible for effectively managing up to 10 rent to own stores. Recruiting, training, developing capable staffs, inventory ordering and controls. Creating quarterly projections, P&L accountability, and weekly/monthly/quarterly auditing all facets of business. Conducted weekly conferences and monthly/quarterly meetings. Developing and implementing successful marketing strategies and action plans.

Education

1988 Seminole comm college Sanford, Fl

ba business

1986 Lyman high longwood, Fl

High School Diploma general

Affiliations

Presidents club store of the year fy 2011, Division manager of the quarter 3rd qtr. 2000, Division manager of the quarter 1st qtr. 2001, Division manager of the quarter 4th qtr. 2001, Division manager of the quarter 4th qtr. 2004, Division manager of the quarter 3rd qtr. 2005

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