Project Sales

Prashanth PatelSalesforce Developer

Phone: 201-***-****

: *********.*****@*****.***

Resumes ID: 49223

Location:, New Jersey

Posted: 05.04.2012

Resume Details:

Professional Summary:

Over 7years of IT experience for working as Salesforce BA, Developer and admin with excellent customization and implementation experience for Ecommerce, Finance and Insurance domain.

Experience in Administration, Design, Development, Configuration, Implementation and support experience with salesforce.com platform.

Around 3 years of experience in Sales force Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration.

Expertize in creating project documents like BRD, FRD, SRS, Test Plan, Test case, UAT Document etc.

Extensive knowledge in creating various UML diagram like Use case diagram, Activity Diagram and Sequence Diagram.

Expertise in implementation using Apex Language, VisualForce Pages, Classes, Controllers, Triggers, Web Services, Components, Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards.

Excellent experience working with salesforce.com sandbox and production environments.

Well versed in cloud technology and on-premise infrastructure integration for Salesforce.com using Force.com platform, XML, Web Services and third party packages.

Experience working with Eclipse IDE and Force.com Plug-in environment.

A professional with experience in the areas of Business Analysis, Project Management, Strategic Planning, Business Process Modeling and Reengineering, System Designing, Development, Testing and Validation.

Strong Experience in end-to-end implementations of a core banking modules like deposits, savings, customer information systems including integrations.

Facilitated requirement discussion with business owners and technical developers, gathered, documented and managed requirements using Rational Requisite Pro.

Expert in translating business requirements and user expectations into detailed Functional Specifications (FS) by employing UML structure.

Performed feasibility studies, life cycle analysis, cost benefit analysis, reporting system, capital market systems.

Strong Experience in Forward Trading, Interest Rate Derivatives and Options (Call, Put and Swaps).

Ability to work independently as well as effectively in team environment

Strong experience in working as liaison between Marketing, Customer Care, Finance and Accounting, IT Development, Claims, Billing and Field Sales Professionals.

Education:-

Bachelor of Science

Business/Technical Skills:

Software Development Life Cycle(SDLC),Rational Unified Process(RUP),Agile(Scrum), Waterfall,Unified Modeling Language(UML),Joint Application Development(JAD) Sessions, Interpersonal and organizational Skill, GAP Analysis, Coordinating meetings with off-shore and on siteModule, Salesforce.com, Apex data Loader,Modeling & Design Tools likeRequisite Pro, Rational Rose, SQL,PL SQL, Apex, Visual Force, HTML, Java Script, SQL Server, Oracle, DB2, MS Office, MS SharePoint, MS Visio, MS Project, Test Director, HP Quality Center, HP Quick Test Pro

Project Summary:

Target Corporation, Mineapollis, MN

Aug 2011- Present

Salesforce Analyst / Business Analyst/Developer

Target is America’s second leading discounted retail corporation. It also has subsidiaries business like Target sourcing services, Target commercials, Target Financial and Retail services, Target brands and Target.com etc. It mainly concentrating on online business by effectively manages sales, increase pipeline visibility, and integrates with Salesforce.com and Order management system. The implemented project need for Target is concentrating on specific customer segment to get advantage in to market among other competitor. Thus proposed solution for customer cetricity was about implement salesforce.com CRM to provide a unified view for different line of business and enhance customer relationship management activities. The solution also had to integrate with the company’s order management systems.

Responsibilities:

Identified need of the project and perform analysis to implement new system along with different Business and Technical users.

Maintained a team of salesforce developers.

Worked with different level of business and technical users to transform and develop new requirements and participated into design, implementation.

Coordinated the efforts of developers, System Architects and QA Analysts.

Derived As-Is and To-Be Scenarios and performed Gap Analysis and Impact Analysis

Interacted with the stakeholders to get a better understanding of critical business processes and gather business requirements and business process Analysis and Management.

Experience of using salescloud product.

Identified Use Cases from gathered requirements and developed High and low Use Cases by using MS Visio tool.

Created business process workflow diagrams as activity diagram within MS Visio.

Liaised business processes to organizational objectives, and identified opportunities for business process improvement.

Strong Experience in end-to-end implementations of a core banking modules like deposits, savings, customer information systems including integrations.

Created Use-Cases and Business Use-Case Model after accessing the status and scope of the project and understanding the business processes.

Involve in Designing, development and deployment for the Custom objects, Page layouts, Custom tabs, Components, Apex classes to suit to the needs of the application.

Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Created various profiles and configured the permissions based on the organizational hierarchy requirements.

Customized tabs for among different business users groups and business centers.

Involve in Designing and development of workflow rules, validation rules, and customizations within Sales force.

Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system. .

Extended native SFDC reports to leverage custom fields to create meaningful reports, dashboards.

Implemented S-controls to manage sales plan call sheets within Sales force, capturing prep data and call activity

Created walk through path for end users who are using the system.

Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.

Administrated and monitored the company’s Sales force CRM application

Tools & Technologies:

MS Visio, SQL, SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Sandbox, Production environment.

Paymentech LLC, Dallas, TX

Sep 2010 – July 2011

Salesforce CRM Administrator / Developer

Paymentech LLC(Chase Paymentech) is subsidiary company for JPMorgan Chase. It is a payment Processing and merchant acquiring company. Chase Paymentech and its affiliates provide electronic commerce and secure payment solutions, including credit cards, debit cards, gift cards, international currency and electronic check processing. Salesforce.com CRM application was configure and implemented for the chase Paymentech.It enables Chaseteams to provide higher levels of service to clients and improve overall productivity by managing leads and opportunities, increasing data retention, and decreasing administrative tasks.

Responsibilities:

Worked on Requirements gathering/project management for Salesforce.comimplementations.

Involved in customer communication management, web-content management, digital asset management, forms processing, and compliance management.

Identified use-cases from the requirements and write use-case specifications.

Interacted with stakeholders to get a better understanding of client business processes and gather business requirements for Business Process Analysis and management.

Created business process workflow diagrams (activity diagrams) using Rational Rose.

Linked business processes to organizational objectives, perform critical path analysis, and identify opportunities for business process improvements.

Created Use-Cases and Business Use-Case Model after accessing the status and scope of the project and understanding the business processes.

Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization

Developed various Apex classes, Controller classes and apex triggers for various functional needs in the application.

Worked on various Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Experience in developing Salesforce.com custom objects and work-flow business rules.

Developed time dependent workflows as per the requirement.

Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.

Developed and configured various custom reports and report folders for different user profiles.

Developed and deployed Workflows and approval process wherever necessary.

Created profiles, roles and implemented object level, field level and record level security.

Evaluated Data entry, import processes and ensure proper data quality standards exist for the Salesforce.com application.

Created multiple visual force pages for various requirement need.

Experience in using Eclipse IDE to develop different development environment

Implemented data migration using Informatica on demand.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Created test plan and test cases for user acceptance testing using testing tools.

Conducted informal sessions to develop an architectural solution that the application meets business requirements, resolve open issues, and change requests

Used Unified Change Management from Rational to track changes to multiple artifacts by versioning artifacts, associating requirements to specific change request/defects to streamline the defect/change tracking process.

Tools & Technologies:

Rational Rose, Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader

Euler Hermes, Owings Mills, MD

Aug 2009 – Aug 2010

SalesforceAdmin / Implementation Specialist/Developer

Euler Hermes is one of largest trade credit insurance provider domestic and globally. It offers credit insurance for domestic as well as export. It is providing insurance on particularly account receivable. It helps business firm to protect their cash flow and profit while growing their business. Project “Copernicus” was Group CRM project to achieve commercial integration, better marketing activities and higher overall sales. SFDC is important CRM tool to manage everything at one place. Targeting & Prospecting, Customer acquisition, Renewal and Customer service are the major functionality customize for SFDC to support business organization. SFDC components are customized as per insurance business need like Account, Contact, Campaign, Sales Cycle, Policy, Reports, Temporary Contact and Dashboard.

Responsibilities:

Created analysis document for implementing system by interaction with technical and business users.

Involved in Identifying need for project and performing various analyses like GAP, Feasibilityand Risk for implement project.

Worked with the user group for gathering requirements throughout the planning and implementation phase.

Created documents describes feature or functionality need to be implemented in proposed system like customize object, Tab, fields, links etc.

Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Developed Work flow rules, Time Dependent Action Triggers, email templates to implement the business logic.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages

Configured Role based Authorization on Object/Field Level.

Created email templates and inbound emails using Visual force for the clients and customers.

Assisted in Designing and development for Apex Classes, Controller Classes, Apex Triggers and VisualForce Pages for this application

Created different role and profile for various levels of users and customize visibility for specific group of users.

Experience in using Eclipse IDE to develop different development environment..

Providing ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, Triggers.

Integrate of Application (OE modules) with Salesforce.com with using SOAP Client.

Involve in UAT preparation and tested application by using various role and user profile.

Involve in walk through document preparation and training for end users to check usability for proposed system.

Tools & Technologies:

Quality center, Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

The Depository Trust and Clearing Corporation,NYC, NY

Feb 2008 – July 2009

Sr. Business Analyst/Salesforce Admin/Developer

Proposed system:-Reporting system of Fixed Income Securities. DTCC Investments has been addressing the needs of institutional and individual investors to access information about the availability of fixed income securities in the market, calculating the prices of customers fixed securities/bonds and generating reports about what credit reports agencies have to say about these assets. It also provides facilities to its customers to trade online. As a Business Analyst, was involved in the development of Bond Search/quote center, which is a module that allows customers tosearch for bonds online and also calculate the price of the bonds. These may include corporate, treasury, municipal or savings bonds.

Responsibilities:

Interacted with clients to finalize the Business Requirements for the application and involved with Business Process Analysis.

Performed the Requirement Analysis and documented the structured requirements management and Business Process management.

Manage requirement with the help of Rational Requisite Pro.

Closely interacted with designers and software developers to understand application functionality, navigational flow and updated them about end-user sentiments.

Analyzed system requirements, developed detailed Test Plan, Test Cases and test scripts for testing the functionality, GUI and security.

Produced the visual models for the application using Rational Rose to create Use Cases, State Charts, Sequence Diagramsand Activity Diagrams.

Performed Risk Analysis of the requirements to identify the key business risk areas for the project and prioritized the application development and testing.

Facilitated weekly meetings with the review teams to improve the QA process.

Used PowerPoint presentations for conducting walkthroughs with the stakeholders.

Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.

Followed a structured approach to organize requirements into logical groupings of essential business process, business rules, information needs and insured that critical requirements are not missed.

Monitored and analyzed the development of cascading style sheets in HTML at front end.

Tools & Technologies:Rational Rose, Rational Requisite Pro, Windows XP,ASP, MS Share Point, XML, Oracle 8i, Test Director, Java.

Mid-first Bank, Oklahoma city, OK

Oct 2006 – Jan 2008

Salesforce CRM Administrator / Developer

Project: Online Loan Application System. The Mid-first Bank is an Online Banking Center solution including all retail banking functionalities including account management, payment transactions, money transfers, account history, bill payments, online loan applications and self-services in accordance with the security standards laid out by the management.

Responsibilities:

Translates project requirements into project objectives and tasks, managing task assignment to project resources and reporting on and managing project scope throughout the project lifecycle.

Close interaction with Infrastructure team for Product Evaluations, Prototyping, Development and support for Reusable components, Review on Application Design and Support Integrated Environments, Development and Configuration Management.

Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.

Understanding and analyzing the requirements of Clients to manage Business Process.

Used Loan IQ to cover entire Life cycle of Loan.

Prepared interview questionnaires for the users and gathered requirements and managed structured requirements.

Analyzed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).

Performed Functional and GUI testing to ensure that the user acceptance criteria are met.

Visual Force, S-Controls

Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and product knowledge.

Identified Use cases from the Functional requirements and wrote Use Case Specifications and created business process workflow diagrams (Activity diagrams, Sequence diagrams, Collaboration diagrams) in VISIO

Actively participated in performing testing for thoroughly understanding of the engineering process and BPM.

Worked with SQL and Data Warehousing for arrangement of customer data.

Created Use Case scenarios and work flow diagrams after requirements gathering.

Coordinated work plan between project manager and client with MS Project.

Participated in Business Modeling by understanding the needs of the business, and also documenting Business use cases(initial) as well as System Use cases

Coordinated with programmers and Testers to solve their problems.

Participated in Walk Through and Defect report meetings periodically.

Tested the project according to business rules and specifications.

Documented Test cases, Test results and Test procedures

Tools & Technologies:

IBM OS/390 Mainframes, DB2, SQL, MS Office, FTP, VSS, XML, Test Director, MS SharePoint, Quick Test Pro, MS Visio, UML Methodology, Java, Oracle 8.

Standard Chartered Bank, Ahmedabad, India

Oct 2004 – Sep 2006

Business Analyst

Project: Online Banking Solutions. Standard Chartered Bank offers the complete set of personal, corporate and Non Resident Indian (NRI) banking features, all at the same portal. Functionalities like Online account checking, money transfer etc. Provides online banking solution to the customers, the online banking application was divided into several modules, of which this project focused on Billing module and GOI Bonds module. The customers have the facility to access their accounts, view balance, schedule and make payments, order for checks, change personal information and also to invest their savings in the form of fixed income Securities such as bonds. The system also provides the customer the information regarding the maturity dates of the various bonds.

Responsibilities:

Involved in the requirements and design walkthroughs with designers, developers and management staff

Analyzed and optimized the process by performing various kind of analysis.

Involved in Creation of UML Diagrams including Use Cases Diagrams, Activity Diagrams/Flow Chart Diagrams, Sequence Diagrams etc.

Analyzed the business and functional requirements and the master test plan. Created Test Cases for various forms of the application manually. Involved in executing and designing test cases manually. Performed Integration, Functional and Regression Testing of the UAT.

Involved in various financial calculations and manual validation of the results produced by the application. Involved in booking different types of bonds and calculating the Present values of the bonds.

Extensively used Test Director Bug Tracker to keep track of bugs. Involved in submission of bugs through modification reports and frequent review of MR by conducting meetings during the development phase.

Tools & Technologies:

UML Diagram, MS Project, IBM Mainframes, DB2, COBOL, JCL, CICS, Test Director 7.0

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